Canadian TSB same as US?

[everfeb]

Just wondering if anyone knows of a site where I can find TSB\'s that apply to Mazda3\'s sold in Canada.
This site (www.finishlineperformance.com/mazda3/bulletins_index.html) lists what looks like 33 TSB\'s plus one recall for the Mazda 3 but I believe this is for 3\'s in the States (I\'ll double check later and post if I\'m wrong about this).

I spoke with Mazda Canada the other day and the lady I spoke with basically said that TSB\'s in the States may not be applicable in Canada. Anyone know if this is the truth?

Yesterday I was at the Mazda dealer in ThunderBay complaining about the Drive Shaft Click (bulletin no. 03-003/05) issued by Mazda North American Operations in Irvine CA. The service advisor at Target Motors supposedly entered my VIN# into the computer and told me without blinking an eye that there were no TSB\'s for my 3, just the air bag sensor recall. But I have already had some TSB stuff done at other dealers. So I\'m assuming he was flat out not telling me the truth!!

I firmly believe, after now dealing with 3 different Mazda dealerships that there is some kind of communications breakdown between Mazda Canada H.O. and Mazda dealers regarding TSB\'s and maybe a breakdown between Mazda N.A. and Mazda Canada. I for one am certainly sick and tired of there being TSB\'s issued by Mazda N.A. and our Canadian dealers \"know nothing about that\" attitude nor it seems could they care less if we are having problems with our cars.

Anyway, enough ranting for now. Anyone know where I can track down TSB\'s for 3\'s sold in Canada.
Thanks, everfeb

[bluntman]

I spoke to FLIPSPEED about this \"clacking\" noise, believe me, Canadian Mazda dealers (at least Mazda of Toronto) know about this specific problem. Aside from a few options and trim changes, all of the North American cars are mechanically identical so the TSBs should cover cars sold in both regions.

[majic]

urge... to... fix... link... but... can\'t... edit.. (yet) :D

Mazda3 TSBs (www.finishlineperformance.com/mazda3/bulletins_index.html)

move to Problems with the Mazda3 (http://torontomazda3.com/forum/board.php?FID=32) and then sticky it?? :D

[MajesticBlueNTO]

USA TSB\'s and Canadian TSB\'s are different in the eyes of the respective Corporation.

Mazda North American Operations and Mazda Canada are 2 completely seperate entities that abide by different \"governing\" bodies - DOT in USA, Transport Canada in Canada. The same goes for every other manufacturer with a USA arm and a Canada arm.

When I had the Maxima, the exact same song was sung by the dealership and Nissan Canada \"TSBs issued for the USA are not honored in Canada\" ...even though the cars are made in the exact same plant!

When there\'s a USA TSB that you are unsure if there is an equivalent Canadian one, don\'t walk into the dealership and say \"i found this TSB on an american site\", as this will get you nowhere (unless you have a very good rapport with the service advisor or staff there).

What you do is, while the car is within warranty, bring it to the service advisors attention EVERY time you bring the car in until it is fixed. If the issue isn\'t logged, they have no record of anything being wrong with the cars in Canada (your car in particular). Also, if a TSB is ever issued and you\'re out of the warranty period, at least it is on file at the dealership as being a problem and, you could get the repair covered (a TSB does not necessarily necessitate a \"free\" repair to the owner of the car).

my 2 cents.

[everfeb]

I just got e-mails back from ///ROSENTHAL MAZDA (Finishline Performance where all the TSBs are listed)--they say it is their understanding the TSBs are for the U.S. market only--they suggest printing their TSBs and showing them to Cndn dealers///MAZDA N.A. OPERATIONS---who say the TSBs may NOT apply to Cndn vehicles and that they don\'t have access to TSBs for Cndn vehicles.

It sounds to me like the TSBs we see on the FinishLine site are for the States only and that Canada must have it\'s own batch.

From my experience using the TSBs from FinishLine as a reference-our list of Cndn TSBs must be much shorter as most of the time when I mention a TSB to any of the 3 dealers I\'ve been to they know NOTHING about this one or that one.

I\'m just getting the funny feeling that we Cndn 3 owners are getting the short end of the stick here when it comes to TSBs and that we don\'t have as many TSBs as the States - maybe because we don\'t scream loud enough when we have a problem. I mean-with our weather related driving conditions up here you\'d think our cars would have far MORE problems and TSBs than in the States.

I could be wrong with all this and stand to be corrected - maybe we do get all the TSBs up here that they get in the States and maybe it\'s just the Dealers I\'ve been going to who are just not up to speed???

Anyway...Can anyone find the TSBs applying to Cndn Mazda3??? Thanks

everfeb

[bluntman]

Originally posted by majic


urge... to... fix... link... but... can\'t... edit.. (yet) :D

Mazda3 TSBs (www.finishlineperformance.com/mazda3/bulletins_index.html)

move to Problems with the Mazda3 (http://torontomazda3.com/forum/board.php?FID=32) and then sticky it?? :D

[everfeb]

(quote from Bluntman) (sorry-I screwed the quote thing up somehow)..I spoke to FLIPSPEED about this \"clacking\" noise, believe me, Canadian Mazda dealers (at least Mazda of Toronto) know about this specific problem. Aside from a few options and trim changes, all of the North American cars are mechanically identical so the TSBs should cover cars sold in both regions.

Bluntman...if you have a chance can you find out from Flipspeed if there is in fact a TSB in Canada for this problem and maybe (please) let us know on this thread what he has to say. The U.S. TSB says it\'s for 2004 - 2005 Mazda3 and they title it \"Drive Shaft Click Noise\".
Canadian dealers (at least MOT) knowing about a problem is one thing...but whether or not there is a TSB for it is another.
No doubt there are some good caring dealers out there...from what I can gather MOT and the dealer in Newmarket are quite fantastic at taking care of their customers...and if I lived in the T.O. area I would probably be willing to drive a fair distance to buy from and be serviced by them. Unfortunately I\'m 1200 miles (1900km) away. But I think a few really good dealers are the exception...not the rule...at least from what I\'ve experienced to date.

everfeb

[everfeb]

Hey Bluntman...can you add \"TSBs\" to the subject line as I originally had it. Otherwise it sounds like I\'m looking for Beer. I think the rest of of my subject line read-Mazda.....not be applicable to CANADA. Sorry for the trouble...tried to fix it myself but can\'t. Thanks.
everfeb

[MAZDA Kitten]

Every TSB that I\'ve brought in (Printed from the Rosenthal Mazda website) my dealership fixed it.
They did say once that it was a US TSB but Ive been complaining about the door rattle since day 1. They\'ve pried my doors open everytime I went for an oil change and never found the problem. So I guess when I showed them the TSB it assisted them with finding the exact problem; but like I said he did mention it was a US TSB.

Only reason was because I was \"out of warranty\" for rattles etc. (I think its 25,000km?) or something like that (thats what I was told anyways). However.. it was still fixed and no more door rattles. *happy dance* (most annoying thing ever after the squeeky clutch pedal)

[nifty6]

Just a thought about TSBs that do not apply to Canadian owners as they do in the U.S. I wonder if it has something to do with the Lemon Laws that are available in most states. Manufactures want to keep the American consumers happy by fixing problems before they get out of hand. Do not understand if the same car is built on the same production line? why does some of the TSBs not apply to us. I am sure that most of the TSB listed could show up on our cars and I am sure they do. Same cars, same problems requiring a TSB so why is their cars, U.S. fixed and ours is not?
Who do we contact or write to at Mazda to express our disatisfaction on how we are treated? Or are we wasting our time.

[lonewolf]

I guess if there is a US only TSB we would not be able to drive the car down to a mazda dealer in the states and have them fix it on their TSB?

[everfeb]

Originally posted by nifty6


Just a thought about TSBs that do not apply to Canadian owners as they do in the U.S. I wonder if it has something to do with the Lemon Laws that are available in most states. Manufactures want to keep the American consumers happy by fixing problems before they get out of hand. Do not understand if the same car is built on the same production line? why does some of the TSBs not apply to us. I am sure that most of the TSB listed could show up on our cars and I am sure they do. Same cars, same problems requiring a TSB so why is their cars, U.S. fixed and ours is not?
Who do we contact or write to at Mazda to express our disatisfaction on how we are treated? Or are we wasting our time.

I\'m going to start calling MofC tomorrow to see if I can make any headway on this TSB stuff.
I really am quite perturbed by how some dealers are right on top of things (DWM,MofT etc.) and how others just don\'t seem to (or say they don\'t) know anything.
everfeb