Dus Warrantee cover these

[everfeb]

Sorry to kind of revisit this subject...TSB\'s in Canada.

From the list of TSBs on the American sites (which we NOW KNOW may or may not apply to Canada)
I have the following \"issues\" and am wondering if any of you in GTA area are getting them fixed under warrantee?

1)Brakes...when cold they squeal and squeak (which I can live with) but even when brakes are warm I get a groaning, moaning, gritty like sound from the rear when backing up...especially bad when going down a slight decline. There is a recent TSB in the States to fix this issue..they replace the brake pads. Is this a TSB warrantee thing in Canada regarding pad replacement or just for USA?

2)A/C is mediocre at best. Is the installation of the new diffuser a TSB warrantee thing uphere too?

3)When the car is cold, winter or summer (2.3ATX) I get that awful clinking, clicking, rattling, something sounds loose sound from the front of the car the first shift or 2 from Park to Reverse. Is this a TSB warranteeable thing up here. In the States this TSB is \"Driveshaft Click Noise\".

I have a few other minor issues listed on the American TSB sites but they don\'t bother me much so I\'m not worried about getting them fixed.

I had asked a few months back if anyone KNOWS OF A WEBSITE or something where CANADIAN TSBs might be found. So far no one has replied. Anyone know if such a thing exists?

I am out in the boondocks 3.5 - 4 hours one way from Mazda dealers. The dealers I go to in Manitoba/NW Ont. don\'t seem to be up to speed on \"issues\" with early build \'04 3\'s and continuously say they \"know nothing\" about this or that issue...or the \"fix\". So when I talk to these service people I have to be VERY PREPARED when trying to get problems resolved. Which is why I look to this forum very much for help and advice.

So THANKS very much guys. Appreciate any help.

everfeb

[Kevin@nextmod]

I have a frd that got the 06 hatch and have the squealing brakes in the morning. Then she went to Markham mazda and got new sets and fixed free. But I\'m not sure if it still squeals cause i haven\'t seen her for a while.

[MajesticBlueNTO]

Originally posted by everfeb

I had asked a few months back if anyone KNOWS OF A WEBSITE or something where CANADIAN TSBs might be found. So far no one has replied. Anyone know if such a thing exists?

I am out in the boondocks 3.5 - 4 hours one way from Mazda dealers. The dealers I go to in Manitoba/NW Ont. don\'t seem to be up to speed on \"issues\" with early build \'04 3\'s and continuously say they \"know nothing\" about this or that issue...or the \"fix\". So when I talk to these service people I have to be VERY PREPARED when trying to get problems resolved. Which is why I look to this forum very much for help and advice.

So THANKS very much guys. Appreciate any help.

everfeb

as far as i know, i haven\'t found a site that lists Canadian TSBs... the only way to get TSB\'s specific to Mazda Canada is to know someone who works at a Mazda dealership... <cough>FLIPSPEED/joe.montano@mazdaoftoronto.com</cough> or <cough>theBiz</cough>

[DrunknFoo]

I think a large majority of TSBs refer to the VINs and year/model listed no? If the VINS match or if no VIN is mentioned in the TSB, but the model and year is presented, then I don\'t see why it wouldn\'t apply to Canada or anywhere else...

[everfeb]

DrunknFoo...there was a discussion on this earlier. Apparently Mazda of Canada and Mazda of America are 2 separate corporations or business entities. I spoke to M of C, M of A and Rosenthal Mazda (a site where all U.S. TSBs are listed) and they all pretty much said the same thing..\"TSBs for Mazda in the States don\'t necessarily apply to Canadian cars.\" And this is why I\'m trying to find out what TSBs we actually get up here.

TSBs in the States are very transparent. You got an internet connection you can track down TSBs pertinent to your Mazda car and go to your dealer about it.

Up here I kind of get the feeling that TSBs are almost to be kept a secret between MoC and their dealers (excepting of course the couple of Dealers in GTA who seem to be very good about this).

everfeb

[civiclad]

Everfeb,

I have had five Mazda Service Bulletins-related incidents fixed on my car (using the info from Rosenthal Mazda). True enough, they might be related to US Mazda 3\'s but most TSB\'s refer to VIN #\'s.

In addition, I notice whenever I take my car for service (at Airport Mazda) the Service Advisor normally runs a check on my car to see if there are any outstanding TSB’s.

I would suggest you printout the TSB and take them the next time you visit your dealership. I am assuming you dealership folks can at least read.

Good luck!

[everfeb]

Thanks guys
civiclad...I\'ve dealt with 3 different dealerships now, 7 different service advisors (in 2 years) and non check for outstanding TSBs. I would likely have heart failure if they did. So it\'s nice to hear your dealer is treating you right.

Do you remember what 5 TSBs your dealer did for you? A/C diffuser, brake pad replacement or driveshaft click noise...by any chance?

I\'m going to Steinbach on Feb. 15 for the 2 year service and they say they now know about the new softwear to fix the harsh 1>2 shift in 2.3ATX so I hope to get that done. I\'ve never dealt with this advisor before so I am going to print out the 3 TSBs I\'m worried about and bring them with me.
I won\'t present them to him though unless I get the feeling he would be open to them. If he\'s not, I\'ll just explain my issues to him, see what he comes up and hope for the best. I\'ve got 10 months of warrantee left so hope to get most of my problems cleaned up by then.

I know MY 3 issues (above) ARE TSBs in the States but are they TSBs up here??? Until I know they are in fact TSBs in Canada it\'s hard for me to take a firm stance with the dealers. If the dealers up here in Man/NW Ont SAY they are NOT TSBs covered by warrantee, and I don\'t know if they are or not, I\'m pretty much screwed I guess. So will have to pay to have the work done even though the work I\'m paying for could be a warrantee thing.

So if anyone has had TSB work done under warrantee on their \'04 2.3 ATX I would sure appreciate hearing about what was done.
Thanks
everfeb

[everfeb]

CIVIVLAD...Could you tell me what 5 TSBs you had please????

Sorry to bump thread...I\'m going to Steinbach Tues 14th to get the 1>2 shift shock software thing done and would really like to know if my \"issues\" (listed in first post) are TSBs up here and has anyone had them \"fixed\" under warrantee???? Thanks for the help.

everfeb

[MAZDA Kitten]

Every issue I\'ve had and found relating on the Rosenthal Mazda (\"US TSB\") I have had fixed.

This includes; squeaky clutch pedal, \'thunk\' sound when my windows close, drivers door rattle, rough idle (they flashed my ECU which actually made a night & day difference), a I\'m pretty sure a few minor other things but those were the majors.

Best thing to do is print out the TSB\'s.
Squeaky wheel gets the grease.

[everfeb]

Thanks MAZDA Kitten...I\'ve got the TSBs I\'m worried about printed out and will bring them with me. This is another new Service Advisor for me, my 8th in 2 years, so don\'t know him at all but at this point I\'m frustrated enough I think I\'ll just show them to him and see if he can do anything for me as far as getting them fixed under warrantee.

Brake Pad Replacement, A/C Diffuser and Driveshaft Click Noise...has anyone in GTA had any of these \"issues\" fixed under warrantee. I\'d really appreciate knowing because if Mazda dealers in GTA are doing these under warrantee then dealers in Manitoba should too. I really shouldn\'t have to pay to get these \"issues\" resolved if others in Canada are getting work done free. But I just don\'t know if Canadians are getting these particular TSBs done free up here unless you guys tell me. Otherwise, if Mazda dealer tells me none of this is covered I have no option but to believe him because as of right now, I have no idea whether they are TSBs for Canada too or are they just for the States? Thanks
everfeb
p.s. lived in GTA for 16 years

[everfeb]

OK...from information gathered outside this Forum I have found out that of my \"issues\" listed in the first post...
REAR BRAKES---ARE a TSB up here in Canada...issued June 05 for 2004-05 Mazda3 No VIN #\'s given
A/C---IS NOT (someone prove me wrong please)
DRIVESHAFT CLICK NOISE---IS...issued Aug 05 for 04/05 3 with VIN LOWER than 51271699 produced before Jan 1 2005

And for those who had CEL PO128 way back when (temperature coolant sensor recalibration)
the Bulletin has been updated...first issued in Feb 04 revised Oct 05 Bulletin # 05-13 for 2004/05 Mazda 3...no VIN #\'s given. I had the original \"fix\" for PO128 done in March 04. Never felt it did anything. Had the revised one done Tues Feb 14. Car feels totally different-much better. Strongly recommend that if you HAD CEL PO128 you look into the NEW \"fix\". My heater even works better for some reason.
I also had the \'Shift Shock\' done. Now shifts nice and smooth up and down even in -30temps.
everfeb

[RedRaptor]

Originally posted by everfeb
Brake Pad Replacement, A/C Diffuser and Driveshaft Click Noise...has anyone in GTA had any of these \"issues\" fixed under warrantee. I\'d really appreciate knowing because if Mazda dealers in GTA are doing these under warrantee then dealers in Manitoba should too. I really shouldn\'t have to pay to get these \"issues\" resolved if others in Canada are getting work done free. But I just don\'t know if Canadians are getting these particular TSBs done free up here unless you guys tell me. Otherwise, if Mazda dealer tells me none of this is covered I have no option but to believe him because as of right now, I have no idea whether they are TSBs for Canada too or are they just for the States? Thanks
everfeb
p.s. lived in GTA for 16 years

Goodluck on getting any of those TSBs replaced for \"free\". Today I bought in my car to MoT and was denied the TSB on Brake Pad Replacement eventhough my VIN clearly falls in the range.

Read more here:

TSB Denial for Brake Pad Squeaking (http://www.torontomazda3.com/forum/read.php?TID=834&page=2) at MoT (http://www.torontomazda3.com/forum/read.php?TID=4725&page=2)

[everfeb]

RedRaptor...was your concern verified by service advisor but denied because of mileage on pads?
everfeb

[RedRaptor]

Originally posted by everfeb


RedRaptor...was your concern verified by service advisor but denied because of mileage on pads?
everfeb


everfeb,

Not verified, they didn\'t even bother looking at the car properly. I saw the service tech go back and forth with my car in the parking lot...I don\'t know what he was doing since the brake squeak only happens when its cold out.

If my claim was denied because of my mileage, why would I be offered a free rear brake pad replacement \"IF and ONLY IF\" I do the 24K service? I don\'t know of one person who got a free rear brake pad replacement as part of their 24K service. This is when I smelled shadyness and the attitude of do a service with our dealership and then we will do your warranty work.

All I can say is I am very disappointed at the turn of events. I don\'t how I can count on Mazda to warranty my car against things like a broken tranny or engine, when they can\'t even get rear brake pads covered. I am contemplating trading in my car while its still relatively new for something else, been thinking about getting something bigger (Xterra, Escape XLT) (No, not a WRX...LOL). We\'ll see how the money situation is after RRSP/tax season.

[everfeb]

RedRaptor...let me get this straight...MoT said directly TO YOU, face to face, they WILL replace your brake pads IF you get the 24,000 km service done there?? I agree you should be able to get your service work done anywhere. And we SHOULD be able to get legitimate warrantee work done at any CNDN Mazda dealer regardless of where we get our service done or bought the car.

Don\'t get mad at me now but the Bulletin (05-03 issued June05) to fix squeaking/grinding noise from rear brakes with replacement pads doesn\'t say anything about \"when brakes are cold\". My brakes squeak for a while when they are cold but the squeaking eventually stops. However, doesn\'t matter if my brakes are warm or cold I get the \"grinding\" noise almost all the time, particularly loud when I apply the brakes when backing down a small decline.

When you drove your 3 to the dealership today I\'m going to assume your brakes weren\'t squeaking and grinding by the time you got to the dealership as you said they only squeak when they are cold. So they probably didn\'t squeak or grind when the service tech did his thing in the parking lot. I mean if they can\'t hear squeaking or grinding when they test the car why would they just GIVE US free pads at Mazda\'s expense? You might have to be willing to leave your car with them for a day so they can at least hear brakes squeak when they are cold...no????

Any major problems with your 3? If not I sure wouldn\'t be trading in an almost new car you liked so much just 1 1/2 years ago...over of squeaky brakes. I really do believe whatever vehicle we buy these days we are going to have glitches and \"issues\" with it no matter what brand.

everfeb

[RedRaptor]

Originally posted by everfeb


RedRaptor...let me get this straight...MoT said directly TO YOU, face to face, they WILL replace your brake pads IF you get the 24,000 km service done there??


Yes, that is what Vincent from MoT told me today. He said he would order in the rear brake pads for me and have it all fixed when and if I do the 24K service.

You bring up some very good points about the brake squeaking. I only experience it when the brakes are cold out. The updated pads will fix the squeak noise and the excessive brake dust. I suffer from both of these problems since day #1. If there was a fix on day #2 for these but I was too lazy to bring the car in until day# 600, I totally understand. But the updated pads were only available recently. You are right about having to leave the car there overnight. I don\'t have a problem with doing that at all, but for them to tell me on the day of my appointment that I should have done that, how was I supposed to know if no one called me?

I still love \"my\" car. No doubt there I have a bond with it. This isn\'t about squeaky brakes. Its about the fact that Mazda won\'t cover certain warranty on my car because I didn\'t do a lube job services that have nothing to do with my problem. What would doing the 16K and 24K services done for my brakes? Those services don\'t even touch the brake pads. Yes they do lube some caliper pins but I don\'t see anything about brake pad inspection/replacement. If asking for a pair of brake pads to be fixed is this hard, can you imagine what happens when my tranny blows up ? (knock on wood, because I know a lot of auto trannys that have bit the dust).

My idea of buying another car isn\'t all related to this experience with Mazda. I\'ve been pondering the idea of getting a bigger car since last summer when I went on my camping/fishing trips and I couldn\'t store many people or gear in my car at all. My friend\'s fly rod ended up being broken in my trunk because of all the gear we packed in. I guess being 6\"1 tall doesn\'t help either. I\'ve gone out and bought a Mazda factory roof rack, Thule cargo box and wind fairing to hopefully give me a little more space, a $1000 investment when its said and done. So yes, I still love \"my\" car and I do go out of my way to keep it for my lifestyle.

[everfeb]

RedRaptor...I\'m probably quite a bit older than everyone else on this board (58) and have owned a LOT of new vehicles in my lifetime. As much as I hate to pay a dealer for the 12 and 24 month service I bite the bullet and have these done by a dealer simply to protect my warrantee and my large investment. I want that Mazda invoice in my hand as proof that my car was properly maintained BY MAZDA in the event serious warrantee work has to be done-like a tranny. I don\'t want to be in a position of having to prove to anyone my car was cared for. I look at spending $100 or so once a year for a couple of years as paying insurance on my warrantee. And having kept my part of the bargain I fully expect in return any REPUTABLE Mazda dealer to honour their warrantee should the need arise.
If you read page 8-2 in your 04 owner\'s manual it includes a paragraph...part of which reads-\"Claims against warrantee resulting from lack of maintainance.......will NOT be honored.\" I know a lot of people rail against this idea thinking maybe it\'s unfair but we do have a kind of a contract with Mazda. We do have to maintain our vehicles. I don\'t have a problem giving Mazda dealer some of that business every now and then.
I think we all have to face the fact we are at the mercy of the dealer when it comes to warrantee work. If they can\'t or don\'t want to verify a problem...no warrantee coverage if they so choose. Yes they should all be real nice guys and just give us what we want but that ain\'t the real world.

All that being said, if I\'ve read everything correctly, I\'m surprised to hear this about your dealer as they seem to be one of if not the most respected of Mz dealers in GTA so really don\'t know what to make of this. Page 8-2 says \"Any auto repair shop ..... may perform maintainance.\" Seems to me that as long as my Mazda is maintained to the schedule, by Mazda or an independent, and I can prove the work was done...I SHOULD be able to get warrantee work done.
But hey...I didn\'t start this thread because getting warrantee work done is easy..did I.
I\'m sure you\'ll work things out. Stay calm. Stay polite.
everfeb
BTW...this summer it\'s your friends\' turn to use their vehicles for camping/fishing LOL.

[RedRaptor]

Thanks for the good post and sharing your experiences. This is my first car that I\'ve bought and maintained so its great that I\'m hearing more experienced people\'s advice on maintaining a car.

I am going to make my friends drive their Civics & Cobalts this year for our weekend trips...although by buying that cargo box, I kinda of dug my own grave since there is no way my buddies are gonna want to take their cars now. :)

Goodluck on your car.

Red.

[Xenon]

While we are on the subject of TSB\'s and Warrenty work... Frank at Westowne Mazda has informed me that on 2004, Hatch models...

The chipping that happens on the side still, just at the back corner of the rear side doors is COVERED under warranty. Westowne Mazda says they will take the car, repaint the still and add a small piece of Llumar, just like the 05+ have.

I plan to have this work done when I go for me 56,000 KM Service done in the spring.

[everfeb]

Originally posted by Xenon


While we are on the subject of TSB\'s and Warrenty work... Frank at Westowne Mazda has informed me that on 2004, Hatch models...

The chipping that happens on the side still, just at the back corner of the rear side doors is COVERED under warranty. Westowne Mazda says they will take the car, repaint the still and add a small piece of Llumar, just like the 05+ have.

I plan to have this work done when I go for me 56,000 KM Service done in the spring.

Xenon...any chance you can get the Bulletin # and date of issue...if not now when you get the work done? And post it? When I waxed my car in the fall I couldn\'t believe how rough that area you described was on my car.
Wonder if we should start up a thread or something that people who have had certain TSB issues covered by warrantee can post the Canadian TSB # and date of issue to. Could be helpful to all of us if we have a dealer who is \"not up to speed\"??
everfeb

[RedRaptor]

Originally posted by Xenon


While we are on the subject of TSB\'s and Warrenty work... Frank at Westowne Mazda has informed me that on 2004, Hatch models...

The chipping that happens on the side still, just at the back corner of the rear side doors is COVERED under warranty. Westowne Mazda says they will take the car, repaint the still and add a small piece of Llumar, just like the 05+ have.

I plan to have this work done when I go for me 56,000 KM Service done in the spring.

Wow...now that is service. I knew about this problem with our cars a while ago. I even bought the 3m clear film from Joe (its an official Mazda part) and put them on last year. I had a few chips there already, but if Westowne is offering this as warranty work, go for it. The 3m film will cost you $25 already, nevermind the paint job.

[yuro]

The chipping that happens on the side still, just at the back corner of the rear side doors is COVERED under warranty. Westowne Mazda says they will take the car, repaint the still and add a small piece of Llumar, just like the 05+ have.

is there any update on this issue? i\'ve noticed this on my car.... can i bring my car to any dealership or some dealerships give you hard time?