View Full Version : avoid agincourt mazda
i posted in the dealership review section but since this section is about "avoid like the plague," i thought id let more of you guys see it:
im glad you had a good experience at agincourt because i hate that place. i switched the headlights to a set of aftermarket lights and one of them later on kept going on and off randomly. i took it back to agincourt to have them take a look at it not knowing what was up. they charged me an hour for labour fee because i switched to aftermarket headlights. then this caucasian guy tried to corner me into purchasing their oem lights and some other parts for the headlights since i am paying for labour already. the bill came to roughly 150 bucks to realistically change 2 headlights. i was not impressed because you can't charge someone without letting them know in advance. what if i didn't have the money? it was a terrible experience and because of that, i promised myself to NEVER visit agincourt again. a couple of the service department guys are rude as well. it was just unbelievable the way they handle customer service. let me know what you guys think.
Kevin@nextmod
03-27-2007, 03:08 AM
You know you have the right not to pay for the bill because it was not notified or did not ask for permission to preform the service.
btw, the caucasian guy was david dobinson, that dude doesnt know JACKSH!T, he kept trying to tell me that my aftermarket lights r too powerful, the voltage was too high! lol so i asked him whats the voltage on the oem ones and he didnt know, we went over to the parts department and it turns out that the headlights r all the same lol what a loser! but im still p!ssed off!
you guys think i should follow up with mazda canada? i want my money back, it was B|_|LLSH!T how they charged me, but i was too confused to think straight at that time, how can they try to rip off a university student. im struggling already trying to pay for tuition and all...
Kevin@nextmod
03-27-2007, 03:16 AM
when i went in to markham mazda to TRY to get warranty work for my fogs becasue there was a pond in there. The service manager just told me it would not be under warranty because i'm using aftermarket bulbs. So i said fine...i just took my car back put on the stock bulbs and went in to MOT and got it done.
Markham mazda was well known not to go to for service but it was 5 mins from my house. But at least they told me its not under warranty and didn't put it on without asking.
yes and i've learned my lesson, always request to have your permission before anything is done and if there is a charge for anything, have them contact me first or i wont be paying.
i learned it the hard way i guess. but in my situation, i totally neglected the fact that i had aftermarket bulbs and i just told them the headlights r going on and off for no reason, they said they'll have a look at it and they came back charging me for the initial checkup. that DAVID guy was a douchebag! 90 bucks to pop my hood and look into my car, see that they were aftermarket bulbs and they whip me the bill, wtf? that was HIGHWAY robbery...
and honestly, it doesnt take an hour for this crap, my car was in line for that long, they probably only took 2 minutes to look at my car before they fired up the bill...
Xerox
03-27-2007, 05:22 AM
If they have your email address, they will send you an email requesting that you fill out a customer feedback form. At very least, you can write your comments there.
The link they provide is something like this http://agincourtmazda.autosurvey.com/survey.aspx?ID=250404&UID=4c2bb1f3-fb87-4907-99dc-ee5e48a9a686 except you'll have an ID specific to you. This was my last survey - I already filled it (I complained about something) so it won't show it again.
midnightfxgt
03-27-2007, 07:34 AM
So in other words
1) Took the car in for an issue
2) Were charged the flat rate of 1 hour minimum to inspect the car (normal)
3) Advised that the problem was not with the car, but with the aftermarket lights, and that to avoid this you should switch to OEM.
Doesnt sound all that fishy. Sounds like you had to pay the hour labour to look at the car, and it wasnt a warrenty issue. That doesnt sound like the dealerships issue. Did I miss something??
-John
Nothing in life is free man.
Chuckie
03-27-2007, 09:52 AM
So in other words
1) Took the car in for an issue
2) Were charged the flat rate of 1 hour minimum to inspect the car (normal)
3) Advised that the problem was not with the car, but with the aftermarket lights, and that to avoid this you should switch to OEM.
Doesnt sound all that fishy. Sounds like you had to pay the hour labour to look at the car, and it wasnt a warrenty issue. That doesnt sound like the dealerships issue. Did I miss something??
-John
i agree with this.
we put on aftermarket at our own risk.
and besides your aftermarkets might have been too high voltage. what was it? 55v? or 70v+?
i agree that nothing is free in life but 95 bucks to have nothing done to my car? seems like THEY'RE getting something for free, MY MONEY!
you know how you are suppose to sign a paper to let them look at your car? it says 0 dollars initially, so that means its suppose to be covered by the warranty. they could have at least warned me about aftermarket parts ahead of time rather than to have me find out through emptying my wallet. if i knew or if they reminded me, i wouldnt have continued with the inspection because i went in holding the belief that my car is under WARRANTY! on top of that, i had my oem bulbs at home which i couldve replaced myself but they cornered me into buying their bulbs because DAVID, the douchebag told me im already paying for labour, so why not have it done here, and at that time, i was confused and lost to even find out that im being charged an hour labour for a 2 minute inspection.
theres nothing fishy about this? try customer service at its worse, when you take your car in for maintenance whether its covered by the warranty or not, you ALWAYS get a price first, right? at least an estimate and if they need to look at it first before giving out the price, let me KNOW before any charges will be put out. i got a price of 0 dollars to have it looked at, why should i pay for an hour labour when the aftermarket bulbs r SOOOOOO evident without even popping the hood in the first place. once they see its aftermarket, it doesnt take too much of an effort to let me know its not covered if they continue inspecting, frankly, i think theyre just trying to rip off a student thinking its "easy" money... im getting more p!ssed off just thinking about it.
would u guys pay for an hour's worth of labour in my case?
it just doesn't make sense to dish out roughly 150 bucks for the replacement of 2 bulbs, does it?
i agree with this.
we put on aftermarket at our own risk.
and besides your aftermarkets might have been too high voltage. what was it? 55v? or 70v+?
yes putting on aftermarket parts is a risk we take, but i had no idea bulbs counted too, would putting on rims and tires count as aftermarket too then? i asked the agincourt AND markham mazda dealership and they told me rims and tires r fine, they cover it but i think theyre soo corrupt that if something ever goes wrong, they wont cover ANYTHING,
the aftermarket bulbs i had r the same voltage as the oem ones, its 55v? 56v? all i know is it is the EXACT same voltage because we took it out of my car and compared it with their oem one, the number was the same, DAVID DOBINSON is a douchebag! he doesn't know ANYTHING!
they are just forcing us to buy from them when we can get them a lot cheaper at canadian tire or any other auto stores.
customer service is to keep customers satisfied, not try to MILK them clean! dont you guys think an hour labour is a bit extreme for replacing bulbs and inspecting? how long does it take for you to pop the hood open and look at it? an hour? close to an hour? or try, 2 minutes...
do u guys honestly think those technicians are worth 100 bucks an hour? you hear about them not screwing on the bolts tight enough almost causing an accident, you here about them eating in your car leaving stains everywhere, you hear them spilling oil here and there, you see them working at a snails pace just because theyre working by the hour, do u think theyre worth it? now i know they dont make 100 bucks an hour but charging 100 bucks for labour to inspect is too much, maybe 100 bucks for ACTUAL labour (meaning actually taking things apart and replacing and screwing on etc.) is too much, just my two cents
Xerox
03-27-2007, 01:46 PM
yes putting on aftermarket parts is a risk we take, but i had no idea bulbs counted too, would putting on rims and tires count as aftermarket too then? i asked the agincourt AND markham mazda dealership and they told me rims and tires r fine, they cover it but i think theyre soo corrupt that if something ever goes wrong, they wont cover ANYTHING,
I would assume that aftermarket part is any PART that is not OEM - and yes, bulbs fall into this category.
I am under the assumption that if you put an aftermarket part on your car and that causes something to break down, then it's not covered under warranty. So if you put in aftermarket bulbs and you experience problems with light being produced by those bulbs - it's most likely related.
And about the wheel thing. I know that your service guys told you that wheels are okay but...I would think that if you put on wheels that has a crazy offset, and later you find that your wheel bearings are toast - I would blame the premature failure to the aftermarket wheels.
I think the moral of the story is that you have to be careful when putting in aftermarket parts - especially when you're still under waranty.
Or, just take out the aftermarket part before you take it for service and just say no if they ask you if you used any aftermarket components :chuckle
yes, lesson learned, but the hard way, and my story hopefully helps you guys to choose which dealership in the future knowing how corrupt they are...
they couldnt even exercise their customer service skills, they have no sympathy, no manners, no heart, i detected no signs of life form in that dealership.
do they have to go to the EXTREME and charge me an hour??? i would admit fault in putting in aftermarket bulbs and if they charged me like 20 bucks or so, i wouldnt have to go through all this b!tching...
Let me get this straight.
You were having problems with your headlights going on and off after you switched to an aftermarket set of bulbs.
You didn't try to put the OEM bulbs back in and see if it was the aftermarket bulbs that were indeed casing the problem.
Then you take your car to the dealership where there is always a minimum hourly charge to inspect a car which would be covered if it was a warranty item.
The dealership inspects your car only to find out that the problem is a result of you switching to an aftermarket set of bulbs and nothing to do with warranty, parts or a service provided by Mazda or the dealership in question.
After all this you feel they have ripped you off because they have charged you for the service you went in for finding the problem that you could have easily found yourself.
Sure it sucks you had to pay for a whole hour when it only took a fraction of the time. How many people the dealership were involved in helping you? Their time isn't free.
FTR - They are only forcing you to buy from them, if you want them to cover the parts and service they have provided for you.
Also the personal attack and name calling doesn't help your review.
If you have a problem with what you have paid for, call the dealership and speak to the Manager.
first off, douchebag is what i call everyone, even my friends, so if u take it as a personal attack or whatever, i take it back because i know when speaking up on online forums, people can take it differently. and as far as how i think they charge too much per hour for labour and service, im not attacking them as i think for someone/some company to charge 100 bucks, they need to have higher standards than that, im just not satisfied at all with the service and how they dealt with the problem.
now, the reason i took it into the dealership thinking its not because of the bulbs is because the aftermarket bulbs still work, it was the connector between the bulb and the headlight (not sure of the terminology) which was loose and as a result, the bulbs switched on and off when on the road. that is why i genuinely thought that it was covered by the warranty and when i brought it in to the dealership, the initial quote they gave me was 0 dollars, the whole time, i was holding the belief that im not paying a cent for this because i asked if its covered by the warranty, not once did they mention anything about aftermarket parts even though theyre so common now. i was just shocked they charged me after.
and David, being one of the manager at agincourt mazda, i expected him to know more but he totally guessed that the problem with my bulbs is because the voltage was too high when in fact, they're the same as the oem ones. i can tell he just made it up on the spot because he was looking at the aftermarket bulb and when he came across the voltage, he decided on the spot that it was because of that.
im just very unhappy with the whole thing and hence, why it seems like im personally attacking the guys, but they didnt deal with it professionally and they werent thinking "customer service" at all
and how many people were involved? it was one technician and David, technician popped the hood open, looked at it, David explained it, so to answer your question, 2 people were involved directly, (if you count the service guy at the desk giving me the bill, maybe three then, and the guy at the parts counter told us the bulbs r the same voltage, i dont think we get charged for asking a question do we?) lol im just very very very unhappy, hence why i have about 20 posts from last night until now lol
and when you say their time isnt free, you dont always get paid for doing the time, ie: customer comes into the dealership looking for a car, the sales agent spends hours trying to work out a deal but in the end, it backfires, does he charge the customer for the time he/she spent trying to work out a deal? this is a customer service related business and you dont always get paid for doing things.
we bring our cars in for oil change and its about 40 bucks, where is the labour charge in that? how long does it take to perform the oil change? i think changing the oil and filter would take more time then to look at my bulbs but i was charged an hour for that while it was only 40 bucks for an oil change? it just doesnt make sense at all the way they charged me...
Wild Weasel
03-27-2007, 02:45 PM
Wait a minute... are you saying that the bulbs just weren't firmly plugged in so they were a bit loose, causing the problem?
You seem very angry and confrontational. Were you like this at the dealer as well?
at the time i was not confrontational, as i said before, i was confused, all i kept saying was somewhere along the lines, "WOW its gonna cost me how much???" lol
im angry at how much i paid for something so small, like i said, i wouldve been okay paying a smaller fee for their time, like 20 bucks or so but they went to the extreme, they shouldve thought about this: charge me 100 now, my business as well as all my friends' business will be taken elsewhere, so in the long run, my oil changes and scheduled maintenance will at another dealership. therefore they lose out in the long run.
and i guess i've been holding it in for so long that its all coming out now, hence why i seem to be soo p!ssed off, this was in the summer last year and im always putting off going to online forums. ive decided to post now because i have another problem with my car but that problem is not a complaint, its just to see if anyone knows whats wrong with it lol
i feel a lot better after venting it all out, thanks for hearing me out, guys and girls. lol
from now on:
- ask the service department to give u a cost before ANYTHING is done
- anything that is not under warranty for whatever reason, tell them to let you know first or you wont be paying
i've been doing that now and it adds security knowing how much you will be paying instead of getting an overpriced bill out of nowhere
when u think about it, it was a forced payment, i had no intentions of paying that to begin with. when i want to get something or have something serviced, i go into the store expecting to pay this much, not expecting to fork out money that i shouldnt be paying, if they warned me about the aftermarket parts, i wouldnt have let them look at it then
midnightfxgt
03-27-2007, 06:48 PM
Your wrong. Plain and simple, and I hate to be blunt.
You brought the car in for something. If it was a warrenty issue, no charge. Fact is, if the connectors were loose, there is a good chance you caused this problem with aftermarket bulbs. Should the dealership warrenty this? NO!
Your angry you were charged. There is no way they will fix your mistakes, and not charge. The crappy part is that the MINIMUM of one hour is charged. Thats all. Sure he could have waived it, but didnt. Thats their choice.
Dealership did nothing wrong. Your just unhappy. Lesson Learned.
-John
how am i wrong for being unhappy? i tinted my windows and one strip of my defogger stopped working (it wasnt because of the tinting but the fact that i tinted, the warranty was voided) the other dealership still tried to help me out without charging me, its all about customer service, when it takes 2 minutes to diagnose what is wrong with the car, i wouldnt charge for labour, they dont charge an hour of labour for an oil change, how come they charge an hour for a 2 minute job? yes, i AM ticked off because i paid an hour and i got 2 minutes in return? and considering how i bought the car from agincourt/morningside and i went back for numerous oil changes, they did this to me? i think i have the right to be p!ssed off, its not like im doing anything illegal, i didnt cuss at them, i didnt lay a finger on them, so how am i wrong? wrong for what? and when i asked whether i should complain to mazda canada, its about the customer service because they are very rude too, like they dont give a cr@p about the customers
who wouldnt b unhappy if they had to all of a sudden dish out 100 bucks for something that wouldve cost less than 20 bucks to fix? the bulbs are 8 bucks each i think, so 16 +tax + DIY = less than 20 bucks. would YOU b happy if you were in my situation? im just an unhappy guy venting it off here, its better then raising hell at the dealership because i dont even know if i can make a case or not.
and no, it is not a standard 1 hour charge for labour, i had to replace my key and they charge me half an hour labour to reprogram and all, so 1 hour is not standard, they just blatantly tried to rip me off, if i can get help for free on a non-warranteed product from another dealership and agincourt mazda would charge me for such miniscule stuff, then this thread is totally legit because i for one, wouild never bring it back to that dealership.
and also, when i told them ill bring my car back later if i decide to replace the bulbs, he said he'll charge me some weird time (like 0.75 of an hour) to replace it, so again, that minimum 1 hour charge is false, its subjective and its all up to them, they just wanted money, thats all
m_a_t_r_i_x
03-27-2007, 09:13 PM
this thread is busted, completely agree w/ midnightfxgt....no need to comment further...lets be more fair and sensitive in posting this kind of thread, otherwise you will get burn...no sympathy from here.
ok, if you back up agincourt mazda, thats cool, lets just hope nothing like this will happen to anyone of us again, so lets just end it, modz, please close it.
bluntman
03-27-2007, 09:35 PM
...I hate to be blunt.
Yeah, you don't want to be me.
There is no way they will fix your mistakes, and not charge.
im not asking them to fix my mistakes for free, so charge me for the replacement and all, im more than glad to pay for the replacements and labour regarding the replacing of the bulbs, i wasnt happy with paying for popping the hood and looking at the bulbs, then charge me, that is all
having said that, then all autoshops should close down because anything you buy other than from the dealership will void warranty, simple bulb, wipers, tires will void it, that is just not fair right? btw, do wipers count as voiding warranty then?
you know what, after posting so many times on this thread, my anger is gone, just wanna thank you guys for hearing me out and i apologize for being confrontational or rude, gotta get back to studying so ill refrain from posting anymore in this thread lol, latez
midnightfxgt
03-28-2007, 12:31 AM
Dealerships wont diagnose your problem for free unless your under warranty. In this case you were not, and had to pay. Should have tried your OEM bulbs, and woulda saved your time and money.
Wipers and tires don;t void your warranty. Neither do headlights. Unless they are the cause of the issue. Put on tires, and have your brakes go... Warranty. Slam the car, and have OEM tires wear bad, NOT warranty.
-John
Wild Weasel
03-28-2007, 10:17 AM
you know what, after posting so many times on this thread, my anger is gone, just wanna thank you guys for hearing me out and i apologize for being confrontational or rude, gotta get back to studying so ill refrain from posting anymore in this thread lol, latez
Then there's yet hope for you here. :)
No worries man. You came in here with guns blazing and a bone to pick, probably not realizing that what happened to you is somewhat normal and not a matter of you being screwed over.
Being a young guy without much money to spend, I'm sure you felt like you were being bent over on this, and I'm sure having the uninformed service guy explaining the problem wrong didn't help any.
Now that you're here though, if little things go wrong, especially with bits that you've had your hands in, just post up and get some suggestions. If you can diagnose the problem here for free, it might save you some money and if you only go to the dealer when you actually need to, you'll be able to develop a more positive relationship with them since hopefully you'll feel that you're getting actual value from their services.
So with all this out of the way... welcome to the forums. :)
Snappy
06-11-2012, 03:04 AM
ME
- agincourt, my LH axle clicks, it's been doing this for 40000kms, please replace it under warranty
- let me come for an initial testdrive with mechanic - I will point out the noise
THEM
- oh sure testdrive.. naw, we're working on it, go have a coffee
ME
- waiting for 2.5 hours
THEM
- we've fixed it! come for a testdrive!
ME
- hey, my ebrake handle button is right screwed up, what did you do to it mechanic?
- and mechanic, can you still hear that clicking noise???
THEM
- oh, OK, we'll contact Mazda Canada for a warranty fix on the clicking axle, but oh, your struts are aftermarket... AND..
- we did not brake your ebrake handle, or that _could_ be the way the Mazdaspeed3 in 2008 was... and we have no similar car to compare it to...
ME
- fix my ebrake handle you *^#**&$!!#ers... I'm not leaving without this being acknowledged !!!
THEM
- oh! the ebrake handle might have spontaneously broke, and we'll submit a warranty claim with Mazda Canada to replace it!
- now go away, ignore the grease on your windshield, all over your rim and door handle! ;-)
ME
- oh Christ
- later, the handle 'plastic cover', slides back into it's original position, and it effectively is now fixed... mech must have pushed hard on it
THEM
- bring your car in, the axle is covered under warranty, we're gonna fix it!
ME
- 'bout time something was covered..
- yippee my LH axle doesn't click anymore
ME MUCH LATER
- hey, 4 of the 5 wheel nuts are torqued to 100FT-LB, the 5th is at some unGodly 250FT-LB... Fuuu...
- hey, why is the lower balljoint rubber boot completely/all torn, like someone used a picklefork to replace the axle... Fuuuuuuuuuhh...
ME LATER THIS WEEK
- hi Jim Vella of Agincourt, you have one last chance to keep me as a customer dude..
ME SHORTLY THEREAFTER
- hi Mazda Canada? yes, Agincourt broke my whole LH lower control arm while doing a warranty repair!
Shitty service at Agincourt... SHOCKER!! :bang
m_bisson
06-11-2012, 04:08 PM
Shitty service at Agincourt... SHOCKER!! :bang
I'll show you a shocker!
Darkice
06-11-2012, 04:41 PM
http://i1230.photobucket.com/albums/ee494/David_Geleta/Snapbucket/897BE6FB.jpg
no il show you a SHOCKER!
VertigoM
06-11-2012, 05:04 PM
Heh... I avoid Agincourt like the plague.
I never got a good feeling about that place ever since I purchased my car there and it was delivered with dirty interior and not very well detailed at all.
I went back once to get Personalization settings done. The 'tech' had no idea what I was talking about even though the settings were clearly written right in the owner's manual.
Ever since I've been going to QEW/Budd's Mazda and never looked back.
I still get junk mail from Agincourt all the time reminding me that service is due on my car... I just laugh and chuck it in the garbage.
derekl
06-11-2012, 05:18 PM
I never had a good experience with them either.
They just hurry me out when I had a problem.
I complained to the manager about their customer service and told me he was very surprised to hear about that.
Really?
VertigoM
06-12-2012, 03:36 PM
I never had a good experience with them either.
They just hurry me out when I had a problem.
I complained to the manager about their customer service and told me he was very surprised to hear about that.
Really?
You should direct him to this thread :)
highlineMotors
06-12-2012, 04:13 PM
worked at agincourt for almost a year as a tech...poor employment treatment, poor customer service. Management is bad. Wouldn't recommend anyone working or getting their car serviced there.
Powered by vBulletin® Copyright © 2025 vBulletin Solutions, Inc. All rights reserved.