another MoT opinion

[KeithB]

Just had my first service related experience with Mazda of Toronto.
Had a vibration, which turned out to be...yes...the engine mount!
Big shock there...:)
Anyway, having had the used car for only 5 days, I took it in for service.
No warranty on a used car and not covered under drive train warranty.
My sales person and the service manager came up with a very equitable arrangement for me and I didn't end up paying the full invoice ammount.
All good!

[Flagrum_3]

Just had my first service related experience with Mazda of Toronto.
Had a vibration, which turned out to be...yes...the engine mount!
Big shock there...:)
Anyway, having had the used car for only 5 days, I took it in for service.
No warranty on a used car and not covered under drive train warranty.
My sales person and the service manager came up with a very equitable arrangement for me and I didn't end up paying the full invoice ammount.
All good!

Whats the mileage and year of your car?...and VIN?... The cost of the motor mount and installation should have 'possibly' been covered completely as there is a TSB on motor mounts causing vibrations, as long as your vehicle fell under the specific VIN numbers.I would check it out and if it dosn't fall in to the VIN range than I will say kudos to Mot for sharing the cost.


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[KeithB]

The car has 60,000 km on it so there is still drive train warranty but engine mounts are not covered.
I did mention the SB's to the sales person but as these are American, they may not apply in Canada.
I did ask him to look into a Canadian SB but, no response.
The result is OK this time but if I have further engine mount problems, I may be a bit more firm about how it's dealt with.
I have found that being flexable in these matters gets you farther than coming on too strong.

[MajesticBlueNTO]

The car has 60,000 km on it so there is still drive train warranty but engine mounts are not covered.
I did mention the SB's to the sales person but as these are American, they may not apply in Canada.
I did ask him to look into a Canadian SB but, no response.
The result is OK this time but if I have further engine mount problems, I may be a bit more firm about how it's dealt with.
I have found that being flexable in these matters gets you farther than coming on too strong.

your BUMPER TO BUMPER warranty, which should cover the engine mounts, is up to 80,000kms OR 3 years.

is your car older than 3 years?

[KeithB]

your BUMPER TO BUMPER warranty, which should cover the engine mounts, is up to 80,000kms OR 3 years.

I understand that , but that warranty ran out January 07

[MajesticBlueNTO]

I understand that , but that warranty ran out January 07

woulda helped if that was in the reply :)

[Flagrum_3]

How did the warranty run out? Was the original purchase date Jan 04 or earlier? And even if so the TSBs do apply to Canadian vehicles don't let them tell you otherwise.Also, if they don't want the work take it to another dealer, they get full compensation from Mazda for it anyways.


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[mf5781]

How did the warranty run out? Was the original purchase date Jan 04 or earlier? And even if so the TSBs do apply to Canadian vehicles don't let them tell you otherwise.Also, if they don't want the work take it to another dealer, they get full compensation from Mazda for it anyways.


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I think the work was done and it's too late to go to another dealer. He should go back to MOT and ask for refund if his VIN is within the range of TSB. Don't believe that it's only for U.S. If the VIN is correct, it's applicable to Canada. See the discussion on TSB here
http://www.torontomazda3.ca/forum/showthread.php?t=14547

[FLIPDADY]

Even if he had less than 80,000km the 3 year warranty period must have expired. Just like our service advisor Vincent who has an 04 GS with 24,000km on it he's been out of warranty since Jan. of this year.

The engine mounts are covered 3yr./80,000km. Any TSB's have to be performed within this time frame.

[mf5781]

Even if he had less than 80,000km the 3 year warranty period must have expired. Just like our service advisor Vincent who has an 04 GS with 24,000km on it he's been out of warranty since Jan. of this year.

The engine mounts are covered 3yr./80,000km. Any TSB's have to be performed within this time frame.

I admit that when I made my previous post, I didn't check if that TSB had extended the standard warranty or not. Some TSBs do extend the years and mileage of warranty. Therefore, I assumed that when MOT salesperson only said it's U.S. TSB and not applicable here, he meant if you were in U.S., it's covered by the TSB. So I just wanted to point out the TSB was actually applicable to Canadian cars.

[KeithB]

Look guys, this isn't my first day out...:)
I did the research on the TSB and when the car was purchased, etc.
The point here is that the car was off the 3 yr OR 80,000 km warranty and the dealer had no obligation to cover the repair.
HOWEVER, they did split the cost with me and I think I was well treated.
I'm not going back and stamp my little feet over this issue.
That's not to say I'm a pushover.
When the situation requires, I can apply the appropriate pressure!
It never ceases to surprise me how threads can change from one subject to another so quickly!
But anyway, thanks for the ideas.

[TheProfessor]

I'd say you made out okay, as best I can tell the dealer had no obligation to cover any portion of the repair work, so 50% is pretty decent of them.

[Jeff-TheBiz]

Look guys, this isn't my first day out...:)


lol... Glad everything was resolved to your satisfaction.

[Flagrum_3]

Look guys, this isn't my first day out...:)
I did the research on the TSB and when the car was purchased, etc.
The point here is that the car was off the 3 yr OR 80,000 km warranty and the dealer had no obligation to cover the repair.
HOWEVER, they did split the cost with me and I think I was well treated.
I'm not going back and stamp my little feet over this issue.
That's not to say I'm a pushover.
When the situation requires, I can apply the appropriate pressure!
It never ceases to surprise me how threads can change from one subject to another so quickly!
But anyway, thanks for the ideas.

Well if I were you I would check your research, because according to Mazda Canada your Engine Mounts ARE covered under the 5year/100k Major Component warranty, which unless something was changed without notification MoT should have replaced your mount(s) under warranty and next time you post put all relevant info into your posts before you start jumping on people here that are just trying to help.


Thanks.


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[mf5781]

before you start jumping on people here that are just trying to help.


.

I agree. This is a friendly discussion forum. We just express our opinions and experience and hope to help. No one here says/thinks your are naive or coward for not asking what you are entitled to. It's your money and up to you to decide.

Next time if you don't want others' opinions, might be just keep it to yourself or saying: "Comments/opinions are not welcome". Then we'll shut up.

[Jeff-TheBiz]

Well if I were you I would check your research, because according to Mazda Canada your Engine Mounts ARE covered under the 5year/100k Major Component warranty, which unless something was changed without notification MoT should have replaced your mount(s) under warranty and next time you post put all relevant info into your posts before you start jumping on people here that are just trying to help.


IIRC they are not part of the 5yr/100,000km Factory Powertrain Warranty.

What is your source of research.

[Flagrum_3]

IIRC they are not part of the 5yr/100,000km Factory Powertrain Warranty.

What is your source of research.

Like I said Mazda Canada, check it out, I double checked it myself under engine components.


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[MajesticBlueNTO]

Like I said Mazda Canada, check it out, I double checked it myself under engine components.


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for quick reference:


Mazda Distributor warrants that the Powertrain components of your new Mazda Vehicle are free from defects in material or workmanship, subject to the following terms and conditions. A Mazda Dealer will make necessary repairs, using new or remanufactured parts to correct any problem covered by this warranty without charge to you.

Mazda3, Mazda3 Sport, MAZDASPEED3, Mazda5, Mazda6, Mazda6 Sport, Mazda6 Sport Wagon, MAZDASPEED6, CX-7, CX-9, Tribute, RX8, and MX-5.

Warranty Period
The warranty period starts upon expiration of the New Vehicle 36 month/80,000 km Limited Warranty and ends at 60 months from the earlier date of either retail delivery or first use of the Mazda Vehicle, or at the time the Mazda Vehicle has been driven 100,000 km, whichever comes first.

Components Covered

Reciprocating Engine (for all except RX-8): Cylinder Block, Head and All Internal Parts, Timing Cover, Gears, Sprockets and Timing Chain or Belt, Intake Manifold, Flywheel and Pilot Bearing, Oil Pump and Chain, Valve Cover, Oil Pan, Oil Cooler, Engine Mounts, Gaskets and Seals.

Parts & Service --> Owner Info --> Warranty --> Power Train Warranty

[TheProfessor]

MajesticBlueNTO must have motor oil flowing through his body instead of blood. You always know the answer to all car-related questions.

[Cardinal Fang]

I'm willing to bet MajesticBlueNTO quotes this stuff when he's having sex.

*Looks around*

What?

[Jeff-TheBiz]

MajesticBlueNTO must have motor oil flowing through his body instead of blood. You always know the answer to all car-related questions.

Yeah really..

Okay, lemme see why you paid for any of this..

gimme a day or 2.

[Flagrum_3]

Hey you guys gotta give me some credit, but it kills me how people just don't read the material and trust in the service advisors to know all the answers when most (99%) don't know shit or for some reason are not truthful.


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[WLS ZMZM]

heheh unrelated to service etc at MoT.... I was there last weekend... looking at the used Mazda 3's and one of the Sales Managers I think.. was trying to have my Truck towed!!! I have never been to this dealership so I parked on the curb near the north side of the dealer, since you can't park on that little side street madawasaka I think..... so there was another car up o nthe curb so i figured it was safe... went looking around the lot.. and as I come back theres some tall guy... walking at the back of my truck... reading out the plates and he's like " uh yeah its a black pontiac torrent looks fairly new" so I said..."like it??? wanna buy it???" he didnt say anything just sneered and walked away.... man o man would I have been P/O'd if the truck had been towed!

[Fuman]

Had my service done yesterday at MOT (40,000KM).
They asked me also do Tranny fuild change, fuel injector cleaning and throttle body cleaning. It was expensive for me since I'm a student and I pay for everything on the car. I shopped around for prices and they tried their best to price match (knowing I was a student).

I feel a noticable smooth gear changing and acceleration, I'm hoping is from all 4 of these services (i got an oil change as well). So good job mechanics!! but I did feel a bit pressured to do these services (I dealt with Stanley).

I bugged joe for a while about these services, so thanks alot man!

[FLIPDADY]

Sorry we couldn't wash your car Allan. All of the clean-up guys were busy at the time.

[Flagrum_3]

Had my service done yesterday at MOT (40,000KM).
They asked me also do Tranny fuild change, fuel injector cleaning and throttle body cleaning. It was expensive for me since I'm a student and I pay for everything on the car. I shopped around for prices and they tried their best to price match (knowing I was a student).

I feel a noticable smooth gear changing and acceleration, I'm hoping is from all 4 of these services (i got an oil change as well). So good job mechanics!! but I did feel a bit pressured to do these services (I dealt with Stanley).

I bugged joe for a while about these services, so thanks alot man!

I hate to tell you this man and no disrespect to Joe cause I know he's in parts not service but 'they soaked you man', plain and simple.Try reading the owners manual that came with the vehicle for info on what services should be performed and when.....at 40k none of those services were needed I could almost guarantee that, 40k is nothing and as long as everything is performing properly (ie; engine running to specs) you should not need the fuel injector service or throttle body service for some time....it takes time for carbon to build up.As for the tranny service depending on auto or manual neither need service for atleast double that mileage.But......its your money!!


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[majic]

wow.. i can't believe i agree with Flag on an issue :whoa :loco woowwaawweewa... you got hoooosed :)

i'm at 84K and i haven't had any of those done.. to tell you the truth, all i've ever done were oil changes (synthetic), air filter cleaning and tire swap/rotation..

[Flagrum_3]

wow.. i can't believe i agree with Flag on an issue :whoa :loco woowwaawweewa... you got hoooosed :)

i'm at 84K and i haven't had any of those done.. to tell you the truth, all i've ever done were oil changes (synthetic), air filter cleaning and tire swap/rotation..

I don't know what to say I'm all confused now!! Majic didn't you ever get your brakes sliders serviced?

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[majic]

I don't know what to say I'm all confused now!! Majic didn't you ever get your brakes sliders serviced?


not sure what the confusion is all about :)

i've been doing oil changes with mobil1 0W20 (now 5W20) every 10K on the 10K marks (since the second oil change).. at the same time i rotate my tires and periodically check the air filter to see if it needs cleaning/replacing.. that is IT.. costs me 40bux for oil and 10 for the filter (roughly) and a few coffees to get it done by my buddy at speedy.. ;)

i replaced rear pads at 50K and had the slider pins lubed up then.. fronts have about 7mm left at 84K.. still ridin' on stock rotors that show very little wear and almost zero grooving..

IMO, cars these days don't need much more than that.. especially the jap ones.. i don't want to spend a fortune upkeeping a depreciating asset, hence very few mods on the car.. i'll do some extra stuff in 100K intervals but for now, that's it..

[Flagrum_3]

not sure what the confusion is all about :)

i've been doing oil changes with mobil1 0W20 (now 5W20) every 10K on the 10K marks (since the second oil change).. at the same time i rotate my tires and periodically check the air filter to see if it needs cleaning/replacing.. that is IT.. costs me 40bux for oil and 10 for the filter (roughly) and a few coffees to get it done by my buddy at speedy.. ;)

i replaced rear pads at 50K and had the slider pins lubed up then.. fronts have about 7mm left at 84K.. still ridin' on stock rotors that show very little wear and almost zero grooving..

IMO, cars these days don't need much more than that.. especially the jap ones.. i don't want to spend a fortune upkeeping a depreciating asset, hence very few mods on the car.. i'll do some extra stuff in 100K intervals but for now, that's it..


HaHa...I was confused at how I could possibly say something that you would agree with, thats what I meant ;-) ...I thought you would pick-up on that one.


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[FLIPDADY]

Keep in mind these are only recomended services. All dealerships have them not just us. I've done a fuel injector flush and transmission flush so there. Car gets better mileage and no more hard shifting.

[Flagrum_3]

Keep in mind these are only recomended services. All dealerships have them not just us. I've done a fuel injector flush and transmission flush so there. Car gets better mileage and no more hard shifting.

What's the mileage on your car Flippy? These services should not even be recommended at his mileage, they are just a cash grab from the unsuspecting, basically, unless the customer is complaining about hard shifting or poor performance which I don't recall that being mentioned in this case.Also I think its understood its not just MoT.


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[FLIPDADY]

I had 60,000 km when I did the services. Call it a cash grab or whatever you want. The companies that provide these chemicals and cleaners give us the mileage intervals to perform these services. In the end it's entirely up to the customer wether or not to do the service.

[Fuman]

Hosed or not its done... =(
Better to check the service manual next time and go wtf, lol.

The only thing I knew was that the tranny was due. Ah well, lesson learned, I'll just soaked it up.

The lady from MOT called me to follow up, and I mentioned the car wash to her, she told me to come back anytime. But I probably won't, its not like I went for a car wash. I would of just like to know that 'the boys were busy' and that they offer to wash it later; not that I'll take up on it.

[Flagrum_3]

I had 60,000 km when I did the services. Call it a cash grab or whatever you want. The companies that provide these chemicals and cleaners give us the mileage intervals to perform these services. In the end it's entirely up to the customer wether or not to do the service.

Hey Flippy, chill mang.Your taking this likes it a personal attack,....its absolutely not.
I'm just trying to say things straight here, in that services will be offered that are not necessary (by all auto service centers)....and of course the suppliers are going to give rediculous intervals as thats how they make their money, its like hair shampoo recommendations; wash, rinse, repeat...they want you to use more than is needed.Majic spelled it out pretty good, Do whats neccessary nothing more and it will save hundreds along the way....I've done that with all my vehicles and they all lasted to ripe ages!


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[FLIPDADY]

Meh....

[WLS ZMZM]

Have to say it was a pleasure dealing with THEBIZ (Jeff), Went to MoT on Wednesday around noonish.. to pick up some "zoom zoom" stickers for the car... walked into the dealership asked for him and was greeted with a big smile and a hearty handshake... and also greeted by two other TM3 members in the middle of a mini meet.... Was great... everyone was talking to me like a person and not some noob.... was cool to Since S.F.W and I used to go to high school together so it was like a reunion *tear* but it was cool chilled for a little bit talking about different things and goofing off definitely felt welcomed.. All I can say is thanks Jeff!!! Finally got the stickers on the car.. had some trouble with them... 1 ripped while peeling off the paper and the other bubbled terribly... but I got the third one to work like a charm go me!!! Hope to drop by soon enough... coffeee maybe???

[MajesticBlueNTO]

Have to say it was a pleasure dealing with FLIPPY (Jeff),

I think you mean TheBiz. :)

FLIPPY = Joe
TheBiz = Jeff

[WLS ZMZM]

WHOOPS..... I keep getting the two confused... they both keep helping me out with answers to my questions so very sorry :AH :AH :bang :bang

[WLS ZMZM]

fixed and fixed!!! Sorry guys

[Fuman]

oh yeah btw, the change my tire pressure when I went in for service.
At first I hated cause the car felt soggy but now that I got used to it, its more comfortable. The car was BOUNCY before.

I'm running 35 psi (but then I think its 32, since my meter might be off), either way I'm glad they changed it.

[KeithB]

So let me see if I have this straight...
I open a thread that is to let everyone know that I had a good experience at MoT and I was happy..that's...I -was -happy.
Others jump in (no problem with that) to try to tell me I somehow didn't get served peoperly and should , what?...not be happy?
Still happy and have people on this forum supporting my findings.
Sooo, I , with good humour (see emoticon) try to indiate that all is good and...guess what... I'm still happy.
And I even thank all for their input.(seriously)
For this I get accused of "jumping" on people and should be so impolite as to say in my post that "comments unwelcome"
Not cool.
Perhaps this is not the board I should be on.

[Fuman]

So let me see if I have this straight...
I open a thread that is to let everyone know that I had a good experience at MoT and I was happy..that's...I -was -happy.
Others jump in (no problem with that) to try to tell me I somehow didn't get served peoperly and should , what?...not be happy?
Still happy and have people on this forum supporting my findings.
Sooo, I , with good humour (see emoticon) try to indiate that all is good and...guess what... I'm still happy.
And I even thank all for their input.(seriously)
For this I get accused of "jumping" on people and should be so impolite as to say in my post that "comments unwelcome"
Not cool.
Perhaps this is not the board I should be on.

I tried reading what happened, I guess the person editted their post or something. Either that or I didn't feel that way when I read the posts.
Either way, there will always be people that you don't like wherever you go; good cop bad cop. Just find out who the nice people are in the club and enjoy urself.

[Flagrum_3]

So let me see if I have this straight...
I open a thread that is to let everyone know that I had a good experience at MoT and I was happy..that's...I -was -happy.
Others jump in (no problem with that) to try to tell me I somehow didn't get served peoperly and should , what?...not be happy?
Still happy and have people on this forum supporting my findings.
Sooo, I , with good humour (see emoticon) try to indiate that all is good and...guess what... I'm still happy.
And I even thank all for their input.(seriously)
For this I get accused of "jumping" on people and should be so impolite as to say in my post that "comments unwelcome"
Not cool.
Perhaps this is not the board I should be on.

Whoa!! First of all let me just say I'm sorry you feel that way, but I think there has been a misunderstanding here.....Sure you seemed happy in your original post, but, you were happy because you were misinformed about your warranty coverage and didn't know better and got HOSED...We tried to help and inform you with the facts, because that's what this forum is all about i.e (Looking out for eachother), but by your fourth post, you still showed that you did not understand what we were trying to tell you and you began accusing the people here of making assumptions about your demeanor and of changing the subject of the original post....that's why you were accused of "jumping on people" and....thanking people after you've insulted them just dosen't cut it....hense the comments that followed your post.It was clear you didn't understand that we were trying to HELP!, thats where the misunderstanding lies.
......Now if your still 'happy' with having paid for services that you shouldn't have had too, eh all the power to you brother, but don't take things written here as a personal attack and accuse people of making assumptions and everything will be cool. I and I'm sure people here would not like to see any new member leave under these circumstances.....so just let bygones be bygones and hope to still see you around.




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[FLIPDADY]

Okay for clarification. Engine mounts are covered for 3yr./80,000km whichever comes first. The only vehicle that the extra powertrain warranty on mounts applies to is the RX-8. I already checked.

So Keith you didn't get "hosed" like some people are saying.

[MPS]

yes he did !!! :loco

































maybe :chuckle

[mazda lover]

[QUOTE=TheBiz;172861]Yeah really..

Okay, lemme see why you paid for any of this..

gimme a day or 2.[/QUOTE

did you find out if the mounts are covered under warranty??
why was he charged??

[Flagrum_3]

Okay for clarification. Engine mounts are covered for 3yr./80,000km whichever comes first. The only vehicle that the extra powertrain warranty on mounts applies to is the RX-8. I already checked.

So Keith you didn't get "hosed" like some people are saying.


Flippy please read what Majestic posted earlier, which is straight from Mazda Canada.Someone in service possibly mis-read it, because it states; "all vehicles (except the RX-8.)"


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[sauga_kid]

+1 on preventative service, but that's just me, I'd rather get things done according to the recomendations than to get things done when things start to go south. On that note, Flippy and Biz, I'll be in tomorrow morning for some service, coffee anyone?

[S.F.W.]

+2 for MOT. When my sunroof got smahsed I went in and spoke with Joe. He got my sunroof quickly, and made sure Service took care of me properly.
Also, Sarah and Stanley in service was great about calling me and keeping me posted.

[Bouncx5]

Yup another +1 for MOT and jeff! Picked up car June 5 and only a week after i bought it. Dealership was very nice and fast. Jeff is the man!