Oakville?

[bhrm]

I work in oakville, off of trafalagar, any mazda dealers that are decent near by?

[b]

I've had really good service at Mississauga Mazda on Erin Mills and Britannia. I drive there from Burlington!!!

[ptfire]

Don't even bother to try Oakville Mazda.

[bj21]

oakville mazda has always been good to me...

[ptfire]

oakville mazda has always been good to me...

How long have you been going there? My car ended up missing parts and having a nice sratch on the door thanks to Oakville Mazda.

[doughboyr6]

I have heard only BAD things about Oakville Mazda....

[1flycdnM3]

I will be making the trip to Stoney Creek for servicing as they are an affiliate now and it's really not too far for us so it is well worth the trip :)

[b]

How long have you been going there? My car ended up missing parts and having a nice sratch on the door thanks to Oakville Mazda.

I went in for a new rim once and they threw my spare and my jack on the back leather seats in my car and there was a massive scratch across the leather. I went ape shit.

[bhrm]

I went in for a new rim once and they threw my spare and my jack on the back leather seats in my car and there was a massive scratch across the leather. I went ape shit.


i don't have leather seats but i would go ape shit too.

i get annoyed when my steering wheel is nasty and greased.

Missisauga it is then.

Just my luck, the CEL just came on too.

[bj21]

I went in for a new rim once and they threw my spare and my jack on the back leather seats in my car and there was a massive scratch across the leather. I went ape shit.


you should have made them get Fibrenew etc to come out and fix the leather and re-dye.....they do good work on leather repairs

bj21

[QEWmazdaPrez]

How long have you been going there? My car ended up missing parts and having a nice sratch on the door thanks to Oakville Mazda.

There are always two sides to every story....

ptfire isn't happy because he didn't get his way with us or with Mazda Canada.

The parts that were missing were some plastic pushpins from the engine compartment that the technician cut off when servicing his car. When I found out about that, I immediately reordered the new pushpins for him.
As far as the small scratch (approx. 1") was concerned, ptfire came back later and told us his car was scratched. I tried offering him several solutions, plus some goodwill, but we just couldn't agree on the final value.

I understand it's frustrating to have a new car and the push pins were cutoff and there is a scratch. If somebody threw a jack or tire in your car, I would be upset. Let me fix it. Please. Let me offer you more. But don't threaten me with letters to Mazda Canada or be unreasonable about what you would like in addition to fixing the problem.

If you have had any past issues with the dealership, let me know so I can fix them.
j.guttman@oakvillemazda.com

[b]

There are always two sides to every story....

ptfire isn't happy because he didn't get his way with us or with Mazda Canada.

The parts that were missing were some plastic pushpins from the engine compartment that the technician cut off when servicing his car. When I found out about that, I immediately reordered the new pushpins for him.
As far as the small scratch (approx. 1") was concerned, ptfire came back later and told us his car was scratched. I tried offering him several solutions, plus some goodwill, but we just couldn't agree on the final value.

I understand it's frustrating to have a new car and the push pins were cutoff and there is a scratch. If somebody threw a jack or tire in your car, I would be upset. Let me fix it. Please. Let me offer you more. But don't threaten me with letters to Mazda Canada or be unreasonable about what you would like in addition to fixing the problem.

If you have had any past issues with the dealership, let me know so I can fix them.
j.guttman@oakvillemazda.com

As for my case... Sorry dude. Too little too late. You should have followed up 2 years ago instead of having your staff make fun of me infront of other customers. From what I know the one guy is now at another company now (jag) so you may have solved that problem :)

If you are new there... All I can say is do your best now with customer service and win back people.

[ptfire]

There are always two sides to every story....

ptfire isn't happy because he didn't get his way with us or with Mazda Canada.

The parts that were missing were some plastic pushpins from the engine compartment that the technician cut off when servicing his car. When I found out about that, I immediately reordered the new pushpins for him.
As far as the small scratch (approx. 1") was concerned, ptfire came back later and told us his car was scratched. I tried offering him several solutions, plus some goodwill, but we just couldn't agree on the final value.

I understand it's frustrating to have a new car and the push pins were cutoff and there is a scratch. If somebody threw a jack or tire in your car, I would be upset. Let me fix it. Please. Let me offer you more. But don't threaten me with letters to Mazda Canada or be unreasonable about what you would like in addition to fixing the problem.

If you have had any past issues with the dealership, let me know so I can fix them.
j.guttman@oakvillemazda.com

It sure is strange to have the President of Oakville Mazda on a Mazda forum trying to defend his dealership for their neglect and lack of concern for their customers. When you had the chance to make things right with the customers you simply took the common "steelership" approach.
I took my car to Oakville Mazda for the engine mount recall only to have the car returned with clips missing and a scratch on the door. I didn't notice the scratch until I got back home. I called the dealer (Oakville Mazda) right away, spoke with the service manager and brought the car back to them. At this time the dealer accepted responsibility for the scratch and even tried to wet sand the door to correct the problem.
I took up my concerns with the President (OakvilleMazdaDP) who assured me my car would be fixed to my satisfaction. After about one week he informed me that he couldn't guarantee the fix would be 100%. So I decided perhaps they could install an engine block heater in lieu of the scratch that his dealership had caused to my car which was only 4 days old. To this J.Guttman, the Pesident of Oakville Mazda agreed that we could go halfs on the cost of the block heater. At that time I agreed, I then found out that they were going to charge me almost twice as much as Mazda of Toronto was charging for the same job. I then asked Oakville Mazda to cover then entire cost of the engine block heater. Now this is where all of a sudden the President now declines responsibility for the scratch saying it could have happened anywhere. So to this day I not recieved anything from them for the damage done to my car.
As for the pushpins, they did not need to be cut, the so called technician should have just squeezed the back of them to remove them. Nothing was said to me about them being missing when I picked up the car and also the "new pushpins" that were sent to me came from a car they had on the lot because these pushpins could not be ordered without the wiring harness. I feel sorry for the owner of that raped car. It is strange and "possitively different" that for $135 (the cost of the block heater installed at Mazda of Toronto) that the President of Oakville Mazda would turn away a potential long standing customer who has only had his cars serviced at the dealer.Really it shouldn't surprise me. He was more concerned why I didn't buy the car from them. I did go to them first but they wanted to charge me full list for a 2007 Mazdaspeed3 even though the 2008s were on the lot. I ended getting the car about three weeks later from Scarboro Mazda for $6000.00 less.
Car salespeople (and Presidents of Dealerships) give themselves their more than tarnished reputation. I just can't fell sorry for them, lawyers and tow truck drivers have more use than them.
I can't wait for his reply to try and dig himself out of this one. For those of you that cherish your car, I would recommend going elsewhere to purchase or service your car.

[bhrm]

But don't threaten me with letters to Mazda Canada or be unreasonable about what you would like in addition to fixing the problem.

j.guttman@oakvillemazda.com

:pop

Not sure if you're familiar with forums and posting as a car dealership, but usually they refrain from putting statements like that and publicly defend so strongly in an online forum.

But with that said I'm still going to give Oakville Mazda a call tomorrow because I realized my new office is 1 minute away from you guys and I hate wasting time with Markham Mazda.

I need a obdII scan and a part, and quite soon another oil change and that dreaded 24k service about nothing.

[b]

But don't threaten me with letters to Mazda Canada or be unreasonable about what you would like in addition to fixing the problem.

I am sure I speak for many when people call Mazda Canada as a last resort. To use your terms, I called Mazda Canada when Oakville Mazda was being unreasonable with regards to fixing my problem.

To think at the time it would have cost $400 bucks to fix Oakville Mazda's error in my situation, not to mention probably to fix ptfire's too. Instead I ate the cost and I am sure you've lost more than I did based on the feedback I and many other forum members have found ourselves in similar situations at this particular dealership.

Hey I have a new slogan for Oakville Mazda... Doom Doom... or was it Zoom Zoom.

[bhrm]

i have my appointment booked for tomorrow for the intermittent CEL. I dropped by and booked it, asked about the part for my broken fog light as well. Parts lady is friendly, service guy is alright.

I'll be sure to post my thoughts.

[b]

i have my appointment booked for tomorrow for the intermittent CEL. I dropped by and booked it, asked about the part for my broken fog light as well. Parts lady is friendly, service guy is alright.

I'll be sure to post my thoughts.

It would be nice to know how it goes for you... Maybe they have cleaned up their act...

[bhrm]

We'll see.

Just dropped it off this morning. Got a shuttle ride to work.

Kinda wish the driver wore his seatbelt. Was wondering what I should do if we got rear ended and he gets ejected 100ft forward.

You would think after all the recent serious accidents from not wearing seatbelts would carry a message. What's more uncomfortable? Seatbelts or head first into the ashphalt.

[bhrm]

hmm....

After 6 hours without a sound I called in to find out they're reprogramming my ECU. They told me they would call me to let me know what the problem was but I had to call in myself.

I'm almost done work here but they haven't called back yet, I hope its ready by 4 because I have another job to work tonight.

[bhrm]

Final Report:

So they reflashed my ECU and seems to have fixed it. Had to WOT WOT and redo the fuel maps and car ran like a champ.

Pluses:
- quick pick up
- friendly staff, quite cheery
- FREE car wash! even though my car was clean before
- good explanation of problem, offered to take care of any future issues related to it

Minuses:
- they forgot to take out the floor mat paper
- they should've parked my car closer to the service door, had to walk out into the back which was weird
- driver in courtesy shuttle didn't wear a seat belt
- should've called mid day or right after diagnostic
- paul the service manager called pretty much right after for a follow up call, which is good, except i was battling QEW traffic and answered because i thought it was work related. next day would've been more appropriate i think.

[bhrm]

Weird.

I haven't heard from the Dealer Principal through the forums since I posted that review.

I was going to book my 24,000km service too.

[b]

Weird.

I haven't heard from the Dealer Principal through the forums since I posted that review.

I was going to book my 24,000km service too.

Thats what you can expect from the dealership. A few come spend your money here post's and in the end... no tlc.

[bhrm]

Thats what you can expect from the dealership. A few come spend your money here post's and in the end... no tlc.

that's a real pisser and i really like their location and distance from my office. Saves alot of time I don't have.

[bj21]

Final Report:


Minuses:
- they forgot to take out the floor mat paper
- they should've parked my car closer to the service door, had to walk out into the back which was weird
- driver in courtesy shuttle didn't wear a seat belt
- should've called mid day or right after diagnostic
- paul the service manager called pretty much right after for a follow up call, which is good, except i was battling QEW traffic and answered because i thought it was work related. next day would've been more appropriate i think.


i think MAYBE one of these points is SOMEWHAT legitimate (midday call after diagnostic) but other points are nonsense.......does the caviar smell fishy too??

bj21

[bhrm]

i think MAYBE one of these points is SOMEWHAT legitimate (midday call after diagnostic) but other points are nonsense.......does the caviar smell fishy too??

bj21

for a dealer that wants to offer exceptional service, its expected. True they're minor, especially the one where I was wandering around in a sea of mazda 3's.

From a customer service perspective, going the extra mile wins. While others may argue, as long as I didn't have a tire and jack thrown into my back seats I should be happy.

I've never had caviar before.

[Jeff-TheBiz]

i really like their location and distance from my office.



From a customer service perspective, going the extra mile wins.

I just found these together funny. :chuckle

So the dealership should go the extra mile, but you don't want to..

j/k

[FoxyPeaches]

The irony behind this thread was that I just came back from what could have been an awful experience at the Oakville Dealership today.

I enjoy getting my Burnt Sienna Mazda 3 Sport serviced by this dealership. Ask for Gordon, he's a really nice guy. It must be his british accent.... of the unique facial hair... anywho

I had to drop off my car this afternoon to get a pair of tires and alignment done. The service took much longer than required (3 hours in the waiting area) due to unforseen circumstances (one of the technicians was expecting a baby)

After informing a gentleman about my dissatisfaction, this guy wanted to make it up to me by giving me a very generous discount on the total bill. I just looked at the business card that he gave me, and I realized that I was voicing my concerns to the president of dealership.

I can honestly tell you that I have had terrible dealings with other dealerships: the dealership at Erin Mills ruined my first car buying experience. That the one at 401 and Dixie does not listen to what you are asking for.

Overall, I think its how they try to make up for their mistakes that matters. Heck word of mouth is so important in this day and age....

[Cardinal Fang]

Thank you for the review FoxyPeaches and welcome to the board.

[bhrm]

The irony behind this thread was that I just came back from what could have been an awful experience at the Oakville Dealership today.

I enjoy getting my Burnt Sienna Mazda 3 Sport serviced by this dealership. Ask for Gordon, he's a really nice guy. It must be his british accent.... of the unique facial hair... anywho

I had to drop off my car this afternoon to get a pair of tires and alignment done. The service took much longer than required (3 hours in the waiting area) due to unforseen circumstances (one of the technicians was expecting a baby)

After informing a gentleman about my dissatisfaction, this guy wanted to make it up to me by giving me a very generous discount on the total bill. I just looked at the business card that he gave me, and I realized that I was voicing my concerns to the president of dealership.

I can honestly tell you that I have had terrible dealings with other dealerships: the dealership at Erin Mills ruined my first car buying experience. That the one at 401 and Dixie does not listen to what you are asking for.

Overall, I think its how they try to make up for their mistakes that matters. Heck word of mouth is so important in this day and age....


Gordon would be an awesome stage actor. He has so much character, I dealt with him.

Well by next week I have to book an appointment some where and looking at my work schedule, very few days where I can not have my car...

[QEWmazdaPrez]

Thanks for the feedback everybody. I've shared it with the team and we'll continue to listen and implement your suggestions...

Peaches, thanks for your understanding on Thursday. We certainly didn't plan to be a technician short. The good news is that our tech's wife had a bouncing baby girl and everybody is doing well. :) It's their first baby, so everybody is pretty excited.

I'm off to Mazda's National Dealer Meeting this week and am looking forward to seeing and hearing about some of the exciting new product we have launching shortly. I'll share whatever I am permitted to ;)

J

[sicsol]

I decided to try out Oakville Mazda’s on the 8k service for my 2008 Hatch. I had set an appointment earlier in the week for an 8:00 am time slot. Upon arriving I found it difficult to find the service area, maybe because the building looked it was bulid in WWII:complain, once parked, I met up with Jason (president) that was working the service desk. A few questions were asked & a file was set up & away I'm heading out to the showroom to sample there coffee & kick a few of the tires on there new vehicles

10-15 mins into the service Jason made sure to come around to show me the plans of the new building to be built May 2009 as discussed from the Oakville meets at Starbucks. All I can say is WOW.

Overall, I was in & out within an hour with a great cup of coffee, I would rate my service 8/10, as they had left the floor mat paper in the car. Jason, see you for my 16 k service, can’t wait for the new location for Oakville Mazda.

[QEWmazdaPrez]

Thanks for the positive feedback. Normally the floor mat gets pulled when we wash your car, but since you opted out of this, we missed it. We'll make sure to have some of our freshly baked goodies for your next service. They go really well with the coffee!

[FONZ]

the one at 401 and Dixie does not listen to what you are asking for.


You can say that again, I asked them for a Shark Fin atenna, and they told me that my colour (Carbon Grey) was discontinued, and they told me, I would have to wait for 3 weeks, and it would cost me $180.


Another member on the board, who is a friend of mine, MPrus. He had to get a new piece for his steering wheel, they charged him, $600 in total, $300 for the part, and $300 for installation.


I also remember when I was looking for a Mazda 3 in mid Oct at the time, a sales representative, told me that he will get back at me, and never did.



I honestly dislike Ontario Mazda.

[FONZ]

Sorry for any confusion, but my statement above is in regards to Ontario Mazda.




Oakville mazda is the best. =)


Will definately go there for my service.

[bhrm]

Haven't posted here yet about my 24,000km service....

It went well. No surprises. Quick and easy. Had a corroded bolt replaced under warranty, oil change with my own Royal Purple synthetic, K&N filter put in. Car sounds a bit more 'throaty' with it, nothing exciting. My tire pressures went back to spec pressures, going to put it back up a bit to 36/34.

Can't wait for the new dealership, the shuttle driver was telling me about it and how its going to be so much better.