My Agincourt Mazda Purchase

[Ogata]

My experience with these guys are DISSAPOINTING!!! We met with a salespesron who ironically was named Jeff too and he was a very nice guy (just as nice as MOT Jeff). We spend 6 hours test driving, looking and bargaining. My mom was with me at the time and she didn't like the offer they gave so we said sorry. Jeff then went to spoke to the Bussiness Manager and he started to push us to get the sale (it was on a Saturday too). He made a FINAL commitment price but didn't specify (as he was having trouble doing billingual) and my mom was not sold to the idea because we were JUST browsing. So here is what I ordered:

Mazda 3 2008.5 GT Metro Grey with Luxury Package + :

Cargo Tray
Rear bumper step plates
Mirror LED Signal Indicators
Touch Up Paint
Scuff Plates for the front and back

So they basically suckered us into a price as the Bussiness Manager apparently went to the "owner" and said on the work sheet "You win $XX,XXX. We left and they followed up with us however...THEY DID NOT PROVIDE ME WITH THEIR CARD SO HOW COULD I HAVE CONTACTED THEM BACK?!?! That was frustrating and a lack of customer service skills there. So I get a call back from the Bussiness Manager telling me "Jeff" is not working anymore and that he will be taking over my order. I was in deep shock as to WHY he was not working anymore. Needless to say they told me the reason but I will disclose that information as well its not as bad as you think but rather shady I think. Nevertheless, they wanted to setup an appointment with the Finance Manager to discuss the paperwork.


We came back next Saturday morning to discuss the payment and grad rebate and rust proofing with the Finance Manager and they asked for a Void Check and transcript. By the time we went in the Finance Manager's office, she told us the rust proofing options and asked for the void cheque.....WAIT! "Sorry, we can't accept this void cheque" I was going the heck?! Why? They said it HAS to be a personalize cheque due to fraud reasons and that it has to have my name inked and it cannot be hand written with my account number and the other option was an "authorization form". We had a few disputes with the Bussiness Manager but he was not at the dealership until 1:30PM so we went to the bank to ask for an authorization form and the bank says "That'll be $15 bucks for us to print one". I brought the form back to the dealer and the Business Manager said "Sorry thats not the form we require....we require a PAP Form...I just went WTHECK!??! Why didn't your Finance Manager tell us that in the first place? Keep in mind both managers were trying to do Bilingual and they probably couldn't explain it in both languages (english and cantonese). I was already pretty frustrated from that point and if that wasn't enough, my bank says that they don't do PAP forms anymore and I don't use cheques at all to a point where I had to get the bank manager to find a photocopy of their only form left to give to me.

After we sorted all that out, finalized the deal and the manager at the dealership gave me the card of the salesman who was going to "follow up" on our order due to the departure of Jeff. It took about 2 weeks for them to get my car ready which was today. We came and inspected the car, needless to say the following were missing:

Mirror Signal LED Indicators
Touch-up Paint
Cargo Tray
Scuff Plates on the rear
3M Film Protection

My mom was furious and I was already in a bad mood that they did not promise to have them ON DELIVERY. I'm sure theres a clause somewhere that the dealer MUST deliver on time *reads bill of sale*. Because of all that, the manager gave us a free oil change and will follow up with us next week to have the missing accessories installed. Their excuse was "They are on backorder" not to mention they gave us the wrong scuff plates at the front and there was nothing in the rear. So I asked them why did this happen? The FINANCE manager misheard the Business Manager on the parts of the scuff plates and the reason I ordered them all and put them on the BOS was due to the 0%. What a nightmare! Oh the 3M? They said the aftermarket people cut it wrong and the manager had to send it back.

So now I have my car with no problems so far but missing half of the accessories I ordered with a free oil change and 2 mugs. I must say, perhaps it was miscommunication due to the fact they were doing bilingual but it made things MUCH more confusing and I wish I made my purchase with MOT Jeff since I went to him first then a 2nd time with my parents. My mom then decided to go for Agincourt since its closer, bigger and easier to get out compared to MOT since she thinks its a pain in the butt to get off Yonge St. I personally see no problem but she INSISTED...so I let her...boy was that a mistake. I hope in another couple more years MOT Jeff will still be around. I suspect my next car will be the Mazda 6.

Overall, their CS service skills are horrible if you were born here but your parent's english is not that good or rather DON'T make their sales,managers try to go bilingual (English and Cantonese). It only comnplicates things. I am. Please excuse my spelling mistakes and THINK before you come to this dealership. I don't know about their service area but my dad goes to them for routine oil changes and such and no complaints so far.....for now.

[SonicBoy]

Don't you just hate that when you loose your contact at a Dealership? This is common for Agincourt.

I can only believe you did not get all your accesories because it got lost in the shuffle. No excuse. Normally you decide on the delivery date unless the car was not in stock or they requested time to install all the accesories.

Sorry to hear you had such a horrible experience. Buying/getting a new car should be a possitve experience.

[mazda3zoomzoom]

Hi:

My name is Faizel Bhabha, I am the General Manager of Agincourt.

I am very sorry about the problems you experienced at the time of delivery. As you can see from all the posts on this site we have had a "few" changes in personnel to get a team of people who share my philosophy when it comes to customer service.

I believe I have the core of a very good team of young eager professionals trying their best to be the best for our customers. However, with new people comes a few glitches. We try to train and prepare our people for all types of scenarios, but cannot always cover all the bases. The problems with the scuff plates on your car were due to a relatively new person trying their best but still making a mistake. Mistakes do happen. If the same mistake occurs a second time, then I would get worried. I was aware of the problem just prior to delivery of your vehicle.

Your 3M film was ordered and delivered, but unfortunately was the wrong cut for your car. When we discovered this (5 pm on Friday) it was too late to order a replacement for your delivery on Saturday. I was aware of this problem at 5 on friday. First time this has occurred to us. I can't get mad at my supplier for their first mistake.

We strive to deliver the best experience for our customers. We want people to choose Agincourt for your convenience and because it is the best.

I have been at Agincourt for 9 months and have made changes in sales and service.

In Service, our new manager has made tremendous headway in delivering a quality experience for our customers. She is always available for customers to speak to about concerns. If she is not available, I am always available to speak to my customers.

In Sales, our new people are young and enthusiastic. The issues of unreturned calls is getting better (never should have happened in first place!). The new team has stepped up to their new roles with eagerness and determination. They share my philosophy in making sure our customers are satisfied.

Please be patient and give us a chance to demonstrate our commitment to delivering the best service to our customers.

My door is always open to all of my customers.

My direct phone line is 416-940-8888.

When you bring your car back ask to see me. I would like to meet you.

[Ogata]

Hi:

My name is Faizel Bhabha, I am the General Manager of Agincourt.

I am very sorry about the problems you experienced at the time of delivery. As you can see from all the posts on this site we have had a "few" changes in personnel to get a team of people who share my philosophy when it comes to customer service.

I believe I have the core of a very good team of young eager professionals trying their best to be the best for our customers. However, with new people comes a few glitches. We try to train and prepare our people for all types of scenarios, but cannot always cover all the bases. The problems with the scuff plates on your car were due to a relatively new person trying their best but still making a mistake. Mistakes do happen. If the same mistake occurs a second time, then I would get worried. I was aware of the problem just prior to delivery of your vehicle.

Your 3M film was ordered and delivered, but unfortunately was the wrong cut for your car. When we discovered this (5 pm on Friday) it was too late to order a replacement for your delivery on Saturday. I was aware of this problem at 5 on friday. First time this has occurred to us. I can't get mad at my supplier for their first mistake.

We strive to deliver the best experience for our customers. We want people to choose Agincourt for your convenience and because it is the best.

I have been at Agincourt for 9 months and have made changes in sales and service.

In Service, our new manager has made tremendous headway in delivering a quality experience for our customers. She is always available for customers to speak to about concerns. If she is not available, I am always available to speak to my customers.

In Sales, our new people are young and enthusiastic. The issues of unreturned calls is getting better (never should have happened in first place!). The new team has stepped up to their new roles with eagerness and determination. They share my philosophy in making sure our customers are satisfied.

Please be patient and give us a chance to demonstrate our commitment to delivering the best service to our customers.

My door is always open to all of my customers.

My direct phone line is 416-940-8888.

When you bring your car back ask to see me. I would like to meet you.


If you had known that, how come I wasn't notified the day before so that way I wouldn't be dissapointed on delivery day to find out what was missing? At the same day, there was a couple who ordered a base model Tribute though I guess it was easier for them. What about the Cargo Tray, LED Mirror Turn Signals and touch-up paint? The excuse was "backordered" and all your salesperson said was sorry. I understand you are running new and cannot look into all scenarios but the person following up should have at least studied our situation and what we needed. Apparently, there was a mix up on your manager's part as well from what I understand.

[mazda3zoomzoom]

I was informed by my service people after I had already left the store.

But you are right, we should have called you in advance. Again, a learning experience for my new staff.

I agree, it is very disappointing to not have everything ready when you expect.

The first thing I instruct my staff is to demonstrate their remorse for a less than perfect experience.

I have asked you to come and see me because I am the one who is ultimately responsible for everything that happens in my store.

[Ogata]

I was informed by my service people after I had already left the store.

But you are right, we should have called you in advance. Again, a learning experience for my new staff.

I agree, it is very disappointing to not have everything ready when you expect.

The first thing I instruct my staff is to demonstrate their remorse for a less than perfect experience.

I have asked you to come and see me because I am the one who is ultimately responsible for everything that happens in my store.


What remorse? Nothing is perfect but at least follow up correctly! I just received a call from your Bussiness Manager apologizing again for YOUR mistake and that there is NO ETA on when my parts will arrive. I have already given you the money due to the fact that I need a car with half my accessories are missing. I will speak to you PERSONALLY when I receive a call when my parts arrive. I will see how long it will take for your team to respond if you want a redemption. :flaming

[Ogata]

1 week now with still half my acessories missing. They called me at around 3:30PM today but no voice message was left as I was at work. Just got back and had my dinner and called them but ALL their contacts have left as of 7:11PM. What the heck do they think they are doing treating me like crap. :AH I think they need to reflect on what they are putting me through.

[Jeff-TheBiz]

Sad.... Really sad.. What dealership gets to leave at 7:11?????

[Ogata]

Sad.... Really sad.. What dealership gets to leave at 7:11?????

Its ok I will be civil enough to do this as clean as possible with no upper hand in between. :bang

[Ogata]

A week and a half has past and everying has been ordered EXCEPT for the LED turn signals which will have to take another week. Whats worse is the tint has a major line where I can literally dig with my needle and I don't know if that is a scratch or if its the tint not to mention it has been the SECOND time I have asked for them to redo it. Is it normal to have those or am I being too picky? I regret getting my tint done by them and wished I had gone with Audio Heaven from the start. My 3M was only done on the FRONT hood only when I was told on the entire front. I paid well over 700 bucks for both and feel ripped off right now. I will talk to the manager to see what they can do for me.

[Ogata]

http://img.photobucket.com/albums/v370/Ogata04/05302008117.jpg

Here is a picture and I don't know if you can see it clearly but that is what they have given me.

[RajaP]

Service at agincourt is way too slow, took them 2 hours for an oil change ! had me sitting in the lounge the whole time.

[Cardinal Fang]

My 3M was only done on the FRONT hood only when I was told on the entire front. I paid well over 700 bucks for both and feel ripped off right now. I will talk to the manager to see what they can do for me.

Typically the film is applied to the hood, a small portion behind the head lights and the exposed portion of the side view mirrors. Did you expect them to do the whole hood including the front bumper?

[oni]

One very frustrating experience, and hopefully a worthwhile lesson.

[cy88]

I am sorry that I didn't create a thread to warn the fellows here against Agincourt mazda 2 months ago when I bought my Speed3. Jeff was helping me, and I still have contact with him via email even though he's no longer with the company. He's a great guy himself.

I will summerize my experience in another thread but I am in the process of filing an offical complain to the headoffice in Mazda. I want an investigation on the way that the sales Manager (Gohar) and the GM (Faizel) confuct their business.

I will keep you all posted. I am not looking for a compensation, but rather, I want the dealership to pay for the damage they have done to their customers.

[Nadir]

I wish I had read this thread earlier and avoided going to Agincourt Mazda. But too late, nevertheless, I have had an extremely horrible experience at Agincourt Mazda. By reading this thread, I get the sense that I am not alone in this. This is a serious infringement of consumer rights and I have many real facts to prove that. I would like to know if others have similar experience and would like to file a combined complaint with Better Business Bureau including myself? I am also looking to take this story to Silverman CP24 and/or Toronto star. Let me know?

[oni]

You should voice your opinions indeed. It's not fair for the paying consumers to not deserved what they were promised.

[cy88]

I wish I had read this thread earlier and avoided going to Agincourt Mazda. But too late, nevertheless, I have had an extremely horrible experience at Agincourt Mazda. By reading this thread, I get the sense that I am not alone in this. This is a serious infringement of consumer rights and I have many real facts to prove that. I would like to know if others have similar experience and would like to file a combined complaint with Better Business Bureau including myself? I am also looking to take this story to Silverman CP24 and/or Toronto star. Let me know?


Please count me in should you decide to do that. They are absolutely ridicilous. I have spoken to a few emplyoees of theirs, and they aren't happy with the management either. (Although, from a consumer point of view, that's not critical, but it does indicate something)

[SonicBoy]

I wish I had read this thread earlier and avoided going to Agincourt Mazda. But too late, nevertheless, I have had an extremely horrible experience at Agincourt Mazda. By reading this thread, I get the sense that I am not alone in this. This is a serious infringement of consumer rights and I have many real facts to prove that. I would like to know if others have similar experience and would like to file a combined complaint with Better Business Bureau including myself? I am also looking to take this story to Silverman CP24 and/or Toronto star. Let me know?

Silverman got canned from CP24. Toronto Star might be a good avenue.

Remember all that there are two sides to a story and be careful about being slanderous with your comments here.

[Nadir]

Silverman got canned from CP24. Toronto Star might be a good avenue.

Remember all that there are two sides to a story and be careful about being slanderous with your comments here.

SonicBoy, thanks for informing me that Silverman show has recently been cancelled. And let me tell you, I am not being slanderous but quite the opposite, I have not said anything more in this thread that others have not (the experiences posted by many users in this forum speaks for itself on the reputation of Agincourt Mazda).

I have tried to reason with the GM (Faizel Bhabha) but to no avail and I have left him several voice mails in order to resolve the situation, but he has not returned my calls. Its interesting to read his comments that "My door is always open to all of my customers." in this thread. Well I tried that avenue!

I dont have too much free time on my hands, I am a very busy software solutions architect and have already wasted too much of my valueable time on this. I personally would have prefered to settle on a compensation from the dealership due to the delivery of a so-called brand-new but damaged car that was later repaired, but I cant let this go as I paid full 2008 MSRP! I am never going to step my foot inside Agincourt dealership, so luckily Mazda warranty coverage means you can take your car to any authorized dealer. I am considering Mazda of Toronto as being my second nearest option for servicing needs. However, rust-proofing, security package and window tint warranty is only covered at the agincourt dealership since these are categorised as after-market items, so I want a refund on all those items as I dont want to bring back these horrible memories everytime I step foot at Agincourt dealership, should any of these items go bad. I dont care about the complimentary oil changes! This is a very reasonable demand considering how I have been treated!

[Nadir]

Please count me in should you decide to do that. They are absolutely ridicilous. I have spoken to a few emplyoees of theirs, and they aren't happy with the management either. (Although, from a consumer point of view, that's not critical, but it does indicate something)

Thanks cy88. I will contact you soon as I start the complaint process with the Better Business Bureau.

[Ogata]

Well it has been a painful 3-4 weeks and they finally fixed the tint and added my LED turn signals but while I inspected the car, I noticed they cut a portion of the plastic on the window at the bottom. I also noticed the door panel weather strip on the driver's side was BENT! The service manager was blaming it on the factory and giving excuses. There was also a wire dangling from on the bottom and luckily I spotted it. The service manager blamed my floor liners thinking I moved them. Boy was I furious. After about 2 hours, they fixed both my door panel and the wires at the bottom after one of their service consultants came out to fix it for me. For all this, they have given me 3 free oil changes for the inconvience but boy am I frustrated. I demanded that my tint be removed since they screwed it up twice and thankfully they did it right the 3rd time. Also, is this moisture or something else? Here are the pictures.


http://img.photobucket.com/albums/v370/Ogata04/06132008126.jpg
http://img.photobucket.com/albums/v370/Ogata04/06132008127http://img.photobucket.com/albums/v370/Ogata04/06132008128.jpg

[Ogata]

Sorry Here are the fixed link:

http://img.photobucket.com/albums/v370/Ogata04/06132008126.jpg
http://img.photobucket.com/albums/v370/Ogata04/06132008127.jpg
http://img.photobucket.com/albums/v370/Ogata04/06132008128.jpg

[MZR3]

I also had bad experience with Agincourt Mazda. Horrible services!!
second last post of this thread: http://www.torontomazda3.ca/forum/showthread.php?t=16625

I will never set foot in there again!

[oni]

Thanks cy88. I will contact you soon as I start the complaint process with the Better Business Bureau.

I also filled a complaint w/ the BBB against BB and I actually got a response/feedback from a CR manager from BB.

So definitely file that complaint against BBB!

[Nadir]

I also filled a complaint w/ the BBB against BB and I actually got a response/feedback from a CR manager from BB.

So definitely file that complaint against BBB!

Thanks oni, I am ready to file a complaint now. What was the outcome of your complaint? Did you try Mazda Canada before filing complaint with Better Business Bureau?

[Nadir]

Well it has been a painful 3-4 weeks and they finally fixed the tint and added my LED turn signals but while I inspected the car, I noticed they cut a portion of the plastic on the window at the bottom. I also noticed the door panel weather strip on the driver's side was BENT! The service manager was blaming it on the factory and giving excuses. There was also a wire dangling from on the bottom and luckily I spotted it. The service manager blamed my floor liners thinking I moved them. Boy was I furious. After about 2 hours, they fixed both my door panel and the wires at the bottom after one of their service consultants came out to fix it for me. For all this, they have given me 3 free oil changes for the inconvience but boy am I frustrated. I demanded that my tint be removed since they screwed it up twice and thankfully they did it right the 3rd time. Also, is this moisture or something else? Here are the pictures.


http://img.photobucket.com/albums/v370/Ogata04/06132008126.jpg
http://img.photobucket.com/albums/v370/Ogata04/06132008127http://img.photobucket.com/albums/v370/Ogata04/06132008128.jpg

Ogata, I am sorry to hear that you also had bad experience with Agincourt Mazda. Will you also be interested in filing a combined complaint with Better Business Bureau?

[oni]

Thanks oni, I am ready to file a complaint now. What was the outcome of your complaint? Did you try Mazda Canada before filing complaint with Better Business Bureau?

I meant to say I filed a complaint against BEST BUY and BBB did a follow up on it. Hopefully if you do file on against Mazda, it'll reach them too!

[Jeff-TheBiz]

I meant to say I filed a complaint against BEST BUY and BBB did a follow up on it. Hopefully if you do file on against Mazda, it'll reach them too!


I was gonna say... I thought you enjoyed your purchase experience...

[cy88]

If anyone here have had bad experience with Agincourt Mazda, please speak up or pm myself/Nadir. We are in the process of filing a complain to BBB.

[speedster01]

I went to Agincourt Mazda to shop for a car...came across this sales person who looks like another Arnold Schwarzenegger, probably not as smarth though...But anyways, seems like he had no people skills whatsoever. I was ready to buy the car, but then he proceeded to tell me that the colour that I want, isnt a popular colour and I should pick something else! What the heck does he care? Do you have it or not? After about an hour and a half of frustration, I finally left withought buying the car.

[speedster01]

Oops...I meant "smart"

[SonicBoy]

I also filled a complaint w/ the BBB against BB and I actually got a response/feedback from a CR manager from BB.

So definitely file that complaint against BBB!

Who is BB? And was the response from the Credit Manager?

[Jeff-TheBiz]

I meant to say I filed a complaint against BEST BUY


Who is BB? And was the response from the Credit Manager?

:whoa

[laksman91]

i went there for the 2 recalled changes and.. the guy at the desk was like "we're too full today.. come another day" i never heard of such a thing..

[Ogata]

Its been one week and I am quite dissapoined in their tinting job for the 3rd time!! There are literally white specs of dust on my tint and hair lines on the right side. I am going to march into the dealer on Tuesday to ask for them to remove my tint. I am so not happy with them right now.

[M3_n00b]

You picked the wrong dealership to go to. I have bad experience with this dealership as well. I was taking over a lease so I have no choice but to stick with their shitty service. After the lease, I will definitely go to another dealership for another Mazda.

[Cardinal Fang]

i went there for the 2 recalled changes and.. the guy at the desk was like "we're too full today.. come another day" i never heard of such a thing..

Did you come in with or without an appointment?

[laksman91]

without :) but i just wanted to drop it off and come hours later ...

[Jeff-TheBiz]

You picked the wrong dealership to go to.

He knows.....


I wish I made my purchase with MOT Jeff since I went to him first then a 2nd time with my parents. My mom then decided to go for Agincourt since its closer, bigger and easier to get out compared to MOT since she thinks its a pain in the butt to get off Yonge St. I personally see no problem but she INSISTED...so I let her...boy was that a mistake. I hope in another couple more years MOT Jeff will still be around. I suspect my next car will be the Mazda 6..

[Casey]

I am glad I am not the only one to have the dissapointing experience at Agincourt Mazda. In the end I left and made visits to Scarboro Mazda (which was decent) and Whitby Mazda. Althought it is a busy dealership, the experience at Whitby mazda was so much better.

[crazycanuck]

It took me a month and 1/2 to get my car last year in July from Agincourt.

Couldn't contact my sales guy; and it took the finance manager 2 weeks to get me a VIN number.

No followup, no courtesy, and no service. Free coffee, a lounge and free mugs can't cover up the incompetence in that place.

If there ever is a problem with my Mazda (knock on wood), I'd foot the gas bill and drive to Davewood or MOT instead.

[wluu]

I love their service... i took my car in for a oil change and to buff out some scratches.. got the scratches out, washes the car i assume.. and then just adds more scratches to the other side of the car and bumper... i assume they would know if you got a black car.. you gotta be careful. didn't even bother asking them do fix it.. going to take me another 4 hours of wait time, rather buy my own buffer... cheaper and I wait less.

[DaleC]

Well I had to send in my car to get my rear bumper fixed today. There was a dent that these guys pulled out but make a hack outta it. Along with some scratches, so we'll see what happends when I get it back.

*note I dropped off my car on Monday and they call me wednesday asking me what exactly I neede done to it? I wrote on a peice of paper exactly what I needed to have done and told the recept girl that me and "Ted" had an aggreement to go half and half on the repair. So they transfer me to 3 different people to talk to then get transfered back to service where I told the girl the conversation we had (she was there and I had met her) and she was like "Oh yeah.....I remember now....I know what your talking about". I'm kinda scared but rest assured, once I get my car back there better not be one thing wrong with t or else you can count me in on the BBB.

Dale

[Ogata]

ok well an update...my bar side mouldings I paid out of my own pocket from MOT after discussing with Joe to get them replaced. I will take pics when it gets warmer as my old mouldings are in my garage. Recently, I had to bring my car in for an oil change and I started noticing this squeaking noise on the front door. I brought it in today this morning to bring another concern and the mech said the weather strip needs to be replaced and they told me the Front Driver side panel had to be "re-inserted". This only happened after the 3rd tint job from them. My ABS light came on today for the first time and I thought that was bad enough though I soon discovered (using the search function) that it was normal. STAY CLEAR AWAY FROM THIS DEALERSHIP!!! Particularly the sales team. I have yet to make of their service team but I will wait and see if they will fix my on-going concern for me.

[cy88]

Their service team is not too shabby. Their service manager (Karen) is a very good helper. I went in with the squeaking windshield cowl area problem, she couldn't find anything from their own database. I showed her the TSB from US and she ordered me the parts.

Their sales team, PLEASE stay away.

I went in to get the cowl fix the other day and was sitting around the dealership to wait for it. Karen (the service manager) and I was chatting about her husband's RX8 that's sitting outside and the topic changed to how I originally wanted white MSP3 but the dealership (Agincourt) screwed up. There was a clearance white msp3 ($26888 price tag) sitting in the dealership at that time, and Karen told me to talk with the sales people to see whether there'll be much of a price difference to trade in mine for it - which I didn't think it would make sense anyways.

She forwarded me to a sales lady, which barely understands English. She got confused what I want, and thinking I want to buy the white msp3 outright. I made it very clear what I wanted to do, then she asked me to go get my ownership from my car to get the deal done. I am like - "what deal?!". This goes around in circles, and somehow she went to trigger the sales manager which looked like a skunk. He came up to me and basically told me I am stupid to do this. I went like "excuse me? One of your coworker told me to speak to you guys..."

I told him off and went back to my wait...

[Jeff-TheBiz]

There was a clearance white msp3 ($26888 price tag) sitting in the dealership at that time,

Clearance?? That is only $3000 more than the clearance two I had.

[ThucP]

This is the worse dealership EVER!! went there to look a few Mazda 3's when they had the rebate going on back in September and the sales guy kept on trying to sell me a 2006 gs without warranty for the same price as a 2008 gs and kept telling me the 2006 is practically brand new and there's no reason to buy a BRAND NEW car even tho the price is the same. So I went to Dufferin Mazda and bought it there instead.

[my3]

I brought my car last May to Agincourt for an oil change and some brakes job. Since I got a 50% coupon from them for a platinum detailing, I told them that I want that service. Left the car with them for a week (told them no rush), and when I picked it up, the seats were all wet from the detailing job. I complained at the service guy who gave me the keys but since the service manager was busy with another customer and I can't wait any longer, I told him to tell Karen about what happened, asked for plastic to cover my seat and drove away. Haven't gone back for any service. They kept calling me after that and finally spoke with them and told them what happened. They promised me to redo the detailing work for me again. Haven't brought the car back to them...been busy.

[andyh921]

when i had my 2006 mazda 3 GT i went to Agincourt Mazda for 24k service because that dealership was closer to where i lived. They recommended me to do engine oil flush. After that service i began to experience so much problems that they ended up replacing the whole engine (according to them, one of the pistons was not working). after so much running back and forth from the dealership (11 months) i finally decided to get my service done at where i bought the car from, MOT. i asked the service manager at MOT if engine oil flush was necessary for my car and he told me "no". i will never go back to Agincourt Mazda for anything, not even for changing the engine oil.