daib10
02-06-2009, 11:54 AM
Thank you ZOOMZOOM Girl to encourage members to activitly bring up this issue to Mazda dealers and also Mazda Canada. I am one of the successful story. On Jan 31, 2009 I brought my car to Avante Mazda at Richmondhill, the service manager took a look at my car (My car is rusting between the rear quarter and the rear bumper) and in no doubt he told me that this rusting situation is definitely covered under the Warranty. But the next thing he told me was, due to the new Mazda policy they can no longer fix any vehicle under the warranty claim which was not purchased from them. I was shocked and first I thought it was just an excuse of not fixing my car !!!
To make the long story short, I brought my car back to where I purchased (Ajax Mazda), the service manager - Jeff, there took some pictures of the rusting situation and also the KM on my car, he asked me to have the car stay with them for 3 days and they will fix it and cover under the warranty. Thing went a lot smoother than what I anticipate. I got my car back yesterday, althought the finished work is not the best in town, but you know what, it is at least fixed! THANK YOU AJAX MAZDA.
To make the long story short, I brought my car back to where I purchased (Ajax Mazda), the service manager - Jeff, there took some pictures of the rusting situation and also the KM on my car, he asked me to have the car stay with them for 3 days and they will fix it and cover under the warranty. Thing went a lot smoother than what I anticipate. I got my car back yesterday, althought the finished work is not the best in town, but you know what, it is at least fixed! THANK YOU AJAX MAZDA.