Lockdown Security

[the-k-man]

I recently had hids installed and the independent fog light mod done on my 2004 sedan at Lockdown.

I've read through lots of threads on TM3 about Lockdown and decided to give them a shot. I arrived for my appointment and my car was brought right in for the work to be started. Jeff was great to deal with and he was very knowledgeable about the 3. He let me watch the entire installation and explained how everything was going to be wired up. The install took about an hour and a half and he took time to make sure that everything was neatly tucked away but still accessible, overall it was a really clean set up.

I'd highly recommend Lockdown Security as I had a terrific experience there. I'm very happy with the outcome and driving with hids at night is such a difference, I'll never go back to halogens!!!

[FLIPDADY]

Wow these guys are still around?

[yearoftherat]

Hopefully the issues they had in the past were addressed. Glad to hear you had a good experience with them.

[Cardinal Fang]

Agreed they left one of our members high and dry and didn't respond to his questions about the work done on his car.

[LOCKDOWN-P5]

Hello Everyone

Just to set the facts straight, we NEVER left anyone high and dry, and we would be replying to the other thread entitled "Lockdown Shady Staff" however it is currently been locked by the admins for an unknown reason.

We are no longer sponsers here on the forum, so we no longer advertise here, however we are still 100% in business, and we DO NOT leave any of our customer's high and dry as mis-stated above.

We have always been available to contact by phone, email or in person at our location.

Regards

Jeff Bates
Lockdown Security

[-cj-]

^^^ What Lars said. I noticed that this morning... Not cool. I can understand about not wanting a flame war...

Personally it seems like the member who was left high and dry was more interested in ruining Lockdown's rep than anything... There was a misunderstanding on the quoted price. I've seen that with countless places... Especially when someone is quoting on the phone. What I would consider being left 'high and dry' is a faulty install and them not wanting to fix the problem.

I've had a very large custom alarm installation done at Lockdown a few years ago and some audio related stuff on my MS3 recently... And Jeff has always been a pleasure to work with and always stood by his work. There's a reason why so many people always suggest Lockdown as the go to place... (And probably why Jeff stopped advertising ;)

[S.F.W.]

For the record, I made the decision to lock the previous thread. It was not intend so that TM3 would have the last word. It was simply mean to prevent an argument getting further out of hand, with more off topic comments from other users.
I sent a PM to Jeff/Lockdown, after his post above, explaining my actions. If the two parties want to discuss further, they should do so over PM/emai/telephone or face to face conversation.

[Pimpin_29y]

As for the misunderstanding. There is NONE.

*I was given a price by the owner.
*It should be honoured by staff
*Any disputes between staff and owner should be handled BEHIND closed doors not with the customer

(THIS IS CALLED PROFESSIONALISM)


Looks like the other thread was locked so TM3 has the last word, which makes Lockdown look bad to anyone else indefinitely. If anything, that comes across as unprofessional. I can understand not wanting a big war going on in there, but I don't know if ripping apart Lockdown's response piece by piece and then locking the thread is the way to do it.

That said, I don't judge Lockdown based on a single negative experience from one of its customers. And clearly, the OP of this thread had a positive experience.

I personally did not lock the thread. I would welcome Lockdown or any PRO-Lockdown members whom have a good idea of WHY? to answer few simple questions.

1) IF you decided to change business priorities why weren't members or the club which promoted your services notified?

2) A PM and an email was sent 10 months ago regarding a problem. Why wasn't this addressed?

3) It was mentioned that this complaint was new news. Are you suggesting that Lockdown never heard about this in the past? Can it be mere coincidence that when a negative feedback was given that Lockdown post a response after 10 months?


I can understand not wanting a big war going on in there, but I don't know if ripping apart Lockdown's response piece by piece and then locking the thread is the way to do it.

Every response quoted was rebuttaled with FACT. If anyone honestly believes the response which was 10 months overdue is sadly mislead.


Personally it seems like the member who was left high and dry was more interested in ruining Lockdown's rep than anything...

I have no interest in ruining anyones reputation, I have given Lockdown positive feedback in the past. This would have been no different had the dispute been diffused 10 months ago.

They have ruined their OWN reputation for their lack of responsibility and communication. I am giving members a personal feedback with FACT.

I am happy that your installations went well at Lockdown, I too have had good services there in the past.

However, please keep in mind it is extremely easy to say Jeff is good, Jeff is great when installs and services are done well.


The TRUE test of customer service and satisfaction is when THERE IS a problem and it is dealt with promptly and professionally. THIS IS THE TRUE WIN-WIN SCENERIO!

[wikdslo]

Personally it seems like the member who was left high and dry was more interested in ruining Lockdown's rep than anything... There was a misunderstanding on the quoted price. I've seen that with countless places... Especially when someone is quoting on the phone. What I would consider being left 'high and dry' is a faulty install and them not wanting to fix the problem.



I don't think Pimpin is out to ruin anyones reputation. He's stating the facts of what happened. Jeff has managed to do all the dirty work on hurting his reputation all on his own.

He has been quoted a couple of times as saying that he wants to make "win-win" situations, treat his customers fairly, that he can be contacted anytime by phone, email...

Yet when pimpin emailed and PMed him, no response was received. Nor was any effort made to rectify the situation that has ever been made public.

Saying is one thing, doing is another.




The TRUE test of customer service and satisfaction is when THERE IS a problem and it is dealt with promptly and professionally. THIS IS THE TRUE WIN-WIN SCENERIO!

I think Pimpin hit the nail on the head here. Lots of shops do lots of great work. Lots of stores sell tons of goods and do so with great customer service.

It's when you really need to depend on those shops/stores to step up to the plate, like in this instance where some shady things happened, that the true test of their ethics comes in to play.

I don't know Jeff, I don't know his work, but for the matter that I see more talking than action going on, I would be inclined to take my business elsewhere where I know people really do stand behind their work.... Like those guys that install the 3m things that yellowed or something, and after a couple years someone went back and they replaced it free of charge, no questions asked.

That's customer service!

[Pimpin_29y]

He has been quoted a couple of times as saying that he wants to make "win-win" situations, treat his customers fairly, that he can be contacted anytime by phone, email...

Yet when pimpin emailed and PMed him, no response was received. Nor was any effort made to rectify the situation that has ever been made public.

Saying is one thing, doing is another.

Amen! Talk is cheap. Actions speak louder than words!


I think Pimpin hit the nail on the head here. Lots of shops do lots of great work. Lots of stores sell tons of goods and do so with great customer service.

It's when you really need to depend on those shops/stores to step up to the plate, like in this instance where some shady things happened, that the true test of their ethics comes in to play.

My thoughts exactly! At least someone here understands my point! It's all gravy when things are up and up. The true test is when things turn sour.

Having a great installation or service is great.

HOWEVER this is not a one shot deal.

There are times when these relationships carry through generations. We've all heard of mechanics or shops that our uncles, fathers or relatives went to.

Faces become familiar, relationships and trust are built, we have recommended our family as well as our friends there.

As TM3's former goto shop many intrusted our vehicles to them. When you simply disappear without explaination you are ultimately breaking that trust.

[seelsy]

business's are built on trust and honouring their word to their customers. Many of their customers may have had great experiences with them, but like everyone is saying, when things go wrong is when good business's thrive. My family owns orillia natural gas, and we retain a lot of customers we would otherwise lose based on our ability to deal with issues that arrise out of no where, or upset consumers. In order to have a strong business you need to be able to retain customers, in good and bad situations. I think its great that you are telling everyone about your experience, its important for consumers to know every aspect of the business, both good and bad.

[06Touring3]

I don't have any opinion of Lockdown but just based on this thread and the previous it seems very strange to me that Lockdown will post such a huge response mentioning their focus on providing the best customer service possible, yet Gabe's issue is still unresolved.

What seems even more strange is Lockdowns above post claiming they never left anyone high and dry....yet....Gabe still remains left high......and dry.....*shrugs*

Again I have no opinion of Lockdown just this situation only.

[LOCKDOWN-P5]

Hello Everyone

This issue is now just getting out of hand and slanderous in nature. Lets again get some things straight here:

1. I am essentially being called a liar here, and thats just not true. The first time I was informed of the previous thread was on Monday evening, when the O.P. (Kenneth) notified me of the negative comments. Once I found out, I posted my response. If you check my posting history you will see that I or anyone from my business has not posted since the beginning of last year (2008), the issue that Pimpin 29y had occured in June 2008.

2. This entire issue here was caused over a miscommunication in price and in services expected, and I agree with Pimpin29y that what occured was wrong. He sent me a confidential email that was quoted here, which I RESPONDED to the day I received it and in which I made it be known that I do anything, ANYTHING required to make my customers happy.

3. I made a mistake when I exited the forums and did not notify my loyal customer base here, and for that I apologise. This by no means though means that I am leaving them high and dry, my phone and email/webite still work, all anyone needs to do to reach my and Lockdown Security is call or email. I may have disappeared from the boards, but I by no means disappeared from being able to be contacted. My cell phone and shop phone are always on, and I return ALL of my messages and emails, in a very timely manner.

I stand by everything I do and everything that has been done by my business.

I want to put this whole issue to bed, and to do that I extend an offer to Pimpin 29Y and any other members here that are disatisfied with me and my business to approach me and let me know what I can possibly do to make this right.

If you will not accept that offer then there is nothing else I can do and I will accept what comes of that. But to continue to push this whole issue out of hand like has happened is not right nor fair to me and my business.

Regards

Jeff Bates
Lockdown Security

[-cj-]

This isn't really my battle I just wanted to comment that sometimes quotes change if details aren't fully understood... I personally wouldn't put in as much effort into trashing the shop over a simple mix up as a misquote (Even though Jeff owned up and implied that Gabe wasn't in the wrong and that the previous employees were let go..) I think this issue could have been resolved if Gabe went and paid Jeff a visit or put in as much effort to try and reach him over the phone as he has posting on these forums ;) (Again, I can also understand that it's easier to hold a grudge and post here than chase someone down that you're having trouble reaching)

Anyways, like I said, not my battle. Myself and countless other people have had no problem with them. I don't want to imply that the installs are 100% perfect the first time.. I have had to go back to get a few minor things sorted out. Jeff has taken care of me no questions asked and no additional charges. That's why I say he stands by his work.

Also regarding Jeff leaving the forums and leaving members high and dry... He just stopped sponsoring the forum. His shop has always been in the same location... In fact, I learned AFTER the fact that he was a sponsor on these forums... I just visited his shop like I always have. I never felt like Jeff abandoned anyone... Nor should anyone, IMO. If a company stops advertising in the Toronto Star, does that mean I can't trust them for any warranty issues or possible future installs?

Anyways, not my fight... I just don't want to see a simple incident get out of hand. Especially when Jeff has admitted his installers were in the wrong.

[06Touring3]

It's already out of hand as far as this conversation. As far as the incident that sparked this conversation...well that's entirely between Lockdown and Gabe

I only commented on what I observed based on this thread. If things have transpired between Gabe and Lockdown that we don't know about then my previous statement was unwarranted.

[LOCKDOWN-P5]

Remember, the entire issue at hand here was a miscommunication over the price of a job, a price which was quoted over the phone.

When posts continue to state that nothing was done for Pimpin 29y, exactly what was expected to be done? He went to another shop to have the work performed, he sent an email to me (CONFIDENTIALLY by the way, he never signed it as being from him) which was responded to, and he posted here to TM3. I didn't see the post until this past Monday, due to my departure from the forum. Once I saw the post I responded and told my side of the story.

My question here is what was expected of me to do in this situation? Pay for the horn installation from the other shop? If thats what it would take to gain back trust from Pimpin29y, then thats what I am willing to do. As stated above and in all of my posts, I VALUE all of my customers and have NEVER left them high and dry. No work with regards to the horn installation was done on the vehicle in question, it was taken to another shop, so how did we leave him high and dry? High and dry to me implys that we performed work and didn't end up completeing it. We NEVER installed anything for Pimpin29y on the day in question.

Again, lets put this issue to bed:

:The installers who were working for the day Pimpin 29y came in are not working for me anymore

:I have responded to the posts about this, and have given an offer to do ANYTHING required of me to make Pimpin29y happy and no longer upset about this.

:I have apologised to the members here who have supported me over the years here for not notifying them of my departure from the boards. I want everyone to know though I departed due to what I saw and foresaw was a price war coming to the table on services offered by my business and competeing businesses on the forum, and price wars only hurt businesses. Price wars help consumers, but consumers MUST realise that a business is in business to make money, so that the employees and owners of the business can make a living.

Regards

Jeff Bates
Lockdown Security

[-cj-]

My question here is what was expected of me to do in this situation? Pay for the horn installation from the other shop? If thats what it would take to gain back trust from Pimpin29y, then thats what I am willing to do. As stated above and in all of my posts, I VALUE all of my customers and have NEVER left them high and dry. No work with regards to the horn installation was done on the vehicle in question, it was taken to another shop, so how did we leave him high and dry?

I didn't realize he went and got it installed elsewhere... What's with with all the noise then?? No offense to anyone, but I thought Gabe paid a higher price then quoted and left disgruntled... You didn't even get the horn installed at LD??

... I personally wouldn't pay for the horn install :P But then again, that's just me.

:pop

[seelsy]

wow, it seems you have gone to a fair length to put the issue to rest, i was merely commenting on the situation as it was put forward on the thread, but if he decided to have the horn installed elsewhere, it seems he is just trying to ruin your reputation, and i've dealt with many customers exactly the same, and its just gets more frustrating with time. I see both sides of the story and personally believe you have gone to a fair distance to try and rectify the issue, thats merely my opinion, not trying to make angry TM3 members even more disgruntled, i just know the lengths it takes to make some people happy, and its beyond what any rational shop or industry could do for them. Only thing I could see being done as far as the price would of been to write out a written quote and price match and beat the competitor, but thats all pointless after the fact.

[Pimpin_29y]

Since my peers have chosen to lock this thread in the interest of keeping things civil I'll keep this post short and sweet.

FACT: I have NEVER been contacted by Lockdown for a resolution nor apology. The offer was presented ONLY publicly IMO to humor the masses.

I will accept the offer for the sake of TM3 and will leave this for now on my end.

I have no interest in the $60, *Or anything else for that matter from Lockdown* send payment to TM3.
(You have been a sponsor before and you know how to send the money.)

I will use this $60 to donate 3 TM3 Plate Covers to random members at the next meet I attend.