Best Buy Ruined Christmas

[Riftler]

Someone I went to highschool with's story:


As a Christmas surprise for my parents, my boyfriend and I bought a TV from Best Buy in Markville Mall (Ontario, Canada)
We bring it home, and find a crack on the screen.
We try to exchange it at Best Buy.
Turns out, Best Buy has a policy where they don't take back products with physical damage. (none of which is mentioned on the back of the receipt)
They tell us to contact the manufacturer. Manufacturer tells us to complain to Best Buy. We did both and now we're on Facebook telling this story.

Here's a link to video+their Fbook group links

http://www.youtube.com/watch?v=7rMQaudbKC0&feature=player_embedded

Full Story:


On November 22nd 2009, my boyfriend and I went to the members only Best Buy Reward Zone sale. We stood in the outdoor line for about 45 minutes before entering the store. We bought a 32 inch Toshiba LCD TV for my parents' Christmas present. We brought it home and showed them, and they were so happy.

On Monday November 30th, while waiting for dinner to be ready, my mother asked my boyfriend and I to open the new TV box and start setting it up. In our carpeted dining room, we carefully cut the tape and took out the styrofoam, remote, instruction manual and stand. Then we carefully slid out the TV, that's when we noticed a large crack in the screen. We did not remove the plastic; we did not open the instruction manual manual, nor did we try to mount the TV onto the stand. We calmly slid the TV back into the styrofoam and back into the box with all it's accessories. We ate dinner in a normal fashion, as we believed that with Best Buy's 30 day policy we could exchange it for a non-cracked TV.

Little did we know what kinds of diffilcities awaited us at the store. We brought the TV to the customer service desk, where product specialists and managers inspected it. They told us they could not exchange the cracked TV which they sold us for a working TV; they called it 'physical damage', which went against store policy. I was extremely frustrated as our receipt did not say anything about physical damage, and we were simply exchanging a product well within the 30 day limit. Their defense was that the box and styrofoam were in perfect condition, thus there was no damage as a result of poor packaging and Best Buy was not to blame. <b>It felt like they were accusing me and my boyfriend of dropping the TV or kicking the TV.</b> I rebuttled by asking them to inspect the TV thoroughly, as we never tried to peel the plastic wrap from the TV screen, the manual and remote were in perfect condition, the TV was never turned on or plugged in and there were no scratched on the back or sides of the TV from potential dropping. However the customer service and product staff did not accept our reasoning and stood by their decision, citing physical damage for a reason to not accept an exchange within 30 days. I asked to see a higher level of management for an explanation as to why Best Buy was not honoring it's supposed hassle free return policy. They told me the general manager Mark was not in and no one in the store could make any decisions.

So on Tuesday, my boyfriend and I went back to Best Buy to discuss with Mark. Mark repeated what his sales associates said and offered us an insulting deal of 50% off any TV in the store for our inconvenience. All I want is the TV that was purchased for my parents to be a working, usable TV. I told Mark, the fact that the TV that was packaged in the box was cracked is not my fault. Mark insisted that he could not resell the cracked TV, and his store would be taking on a write off loss by accepting it as a return or exchange. So the store can profit from shoppers, but not accept any losses for products that do not meet a customer's expectations? Doesn't sound like a good business to me. We didn't like Mark's offer or stance on this. We had to ask Mark for other contacts in resolving this situation. He printed off a contact for Toshiba headquarters and left a message for his Toshiba rep. I was not happy because Mark was doing so little to help us when his store sold us a cracked television. He would not call Toshiba on our behalf, he insisted that this was not his responsibility and we would have to contact the manufacturer. We left after this.

On Wednesday morning I left a message with the Toshiba Customer Service call center. The rep took down my information and in the form of a ticket number. He informed me that it was very unlikely that Toshiba would be replacing my cracked TV with a working TV, as this is an issue with the place I purchased the TV from, and not the manufacturer.

I also called Best Buy customer service the very same day. I told them my situation and emphasized that the box was in perfect condition and that the staff was not taking the TV for exchange because they called it physical damage. I asked him if there was such thing as physical damage as a reason for not accepting a product and the customer service representative said the store should have accepted the exchange because it was within the 30 day time frame, no questions asked. He told me he was going to file a store complaint on my behalf. He took down some of my basic information and said someone would be in contact with me within 24-48 hours.

On Thursday morning I returned the message left by a customer relations agent named Dave on Wednesday evening. He reiterated that once Toshiba ships out it's product, and Best Buy inspects and accepts the product, Toshiba is no longer responsible. He told me to get in contact with the place I purchased the TV from.

On Thursday evening, my mother visited the Best Buy across Scarborough Town Center to explain our situation. The manager at the Best Buy on Progress said that their store could not accept an exchange for a product that was physically damaged, and we would have to go back to the store we purchased it from. That manager gave my mother the phone number for the district manager and said we should be in contact with them.

On Friday morning, we did not receive a follow up message from Best Buy on our store complaint.

<b>We have waited more than 48 hours from the time we filed our store complaint before launching this viral attempt to gain the attention of Best Buy management.

We hope you can join this group and support us in obtaining a working TV for my parents this Christmas.</b>

Thank you,

- Carmen & Steven

[Hives]

Thats whack. I would write a letter to head office and tell them how bullshit that is.

[Soyabean]

that sucks. Hopefully this video will get out and either Best Buy or Toshiba will do something about it

[michaelm]

wow that blows. I thought the sales reps were suppose to open and show the contents inside the box before the customer steps out of the store. They did that to me when I got my tv and digital slr camera @ the bestbuy located besides eatons center. Hopefully they get a replacement >.<.

[blankets3]

they are suppose to open it up and show them b4 they leave the store.
and they will sign the recipt saying the tv was checked.

if that was the case tehy are screwed. its physical damage

that sometimes doesnt happen tho, and customers just leave with checking it.

if thats the case they can return it no problem since bestbuy cant prove it was like that when it left the store.

than they can deff retrun it. ( well should beable to at least )


Its very obvious that u cant return something with physical damage tho... u cant go to a store buy a shirt, rip it all to shit than be like i wanan return this...

srsly...


if you know them ask them to email me, i can try helping :\

[Nextmod]

Someone I went to highschool with's story:



Here's a link to video+their Fbook group links

http://www.youtube.com/watch?v=7rMQaudbKC0&feature=player_embedded

that happened to us at walmart and they exhchanged it with no questions asked

[Nextmod]

wow that blows. I thought the sales reps were suppose to open and show the contents inside the box before the customer steps out of the store. They did that to me when I got my tv and digital slr camera @ the bestbuy located besides eatons center. Hopefully they get a replacement >.<.

its way too much work to do that, I have purchased over 5 TV's and no one has ever opened the box to check before lol

[Riftler]

that happened to us at walmart and they exhchanged it with no questions asked

Lol if they did just come to me, I would of done it too. No reason why they should reject it just because they store is going to get a loss.

[Nextmod]

Lol if they did just come to me, I would of done it too. No reason why they should reject it just because they store is going to get a loss.

its probably harder when the store manager is an ******* lol, and in this case I am sure every other best buy would have taken the return.

I dont understand why they wouldnt take it back if they havned check their TV before the customers left

[Manpreet]

wow, now that sucks , i hope they get there tv exchanged for a new one

[axelaR]

That sucks...but I can see where best buy is coming from. How can they be sure that the TV wasn't damaged by the buyer? It's physical damage, not a warranty issue or a "I didn't like it"...there's damage.

The only way I see this working out for the buyer is if they purchased with a credit card that insures purchases. Not the "doubling the warranty period", but insurance. Some credit cards insure purchases against theft, loss, and damages.

[Nextmod]

That sucks...but I can see where best buy is coming from. How can they be sure that the TV wasn't damaged by the buyer? It's physical damage, not a warranty issue or a "I didn't like it"...there's damage.

The only way I see this working out for the buyer is if they purchased with a credit card that insures purchases. Not the "doubling the warranty period", but insurance. Some credit cards insure purchases against theft, loss, and damages.

it would be the customers job to check before the TV leaves the store.

if best buy opened the box and check before they left then yes its perfectly fine to reject the return. if best buy forgets to check or thinks is too much work, then best buy would have to deal with it

thats why all big purchases we do here we open the box to let the customer check everything

[blankets3]

it would be the customers job to check before the TV leaves the store.

if best buy opened the box and check before they left then yes its perfectly fine to reject the return. if best buy forgets to check or thinks is too much work, then best buy would have to deal with it

thats why all big purchases we do here we open the box to let the customer check everything


its actually the sores responsibility it even has a place on the recipt for the CSR (customer service) to sign off on

they should return if the receipt was not signed off on.

i know this has happend to us, if the recipts not sign off on we return it no questions asked.

stores dont usually take a hit on the product, they just ship it off as defective to the manufacturer.

[McGuyver_3]

see this is why for these "bigger" purchases i get extended warranty it can save your ass alot of times lol

[Nextmod]

see this is why for these "bigger" purchases i get extended warranty it can save your ass alot of times lol

thats how they make 50% of their profit lol , and in this case extended warranty still wont cover you

[Nextmod]

its actually the sores responsibility it even has a place on the recipt for the CSR (customer service) to sign off on

they should return if the receipt was not signed off on.

i know this has happend to us, if the recipts not sign off on we return it no questions asked.

stores dont usually take a hit on the product, they just ship it off as defective to the manufacturer.

ya thats why I dont understand why they wont take it back, it would cost them very little to get an exchange. and chances are they probably dont even need to ship it back. a company will pick them up and crash those products thats not worth fixing

[MPS]

if they used credit card why not make a claim ?

[blankets3]

ya warrenty doesnt cover "physical damages"

but it is still smarter to get warranty cuz its not like ur going to go ahead and fix a tv urself...

ps. they do have to ship it out themselves.

[McGuyver_3]

thats how they make 50% of their profit lol , and in this case extended warranty still wont cover you

beleive it or not i usually argue with them about the price and everytime i have i have gotten a huge chunk off of the price like when i baught my alpine portable nav the blackbird 2. store price was 600+ tax and all other stuff by the time i was done i ended up getting it for 500 taxes in with 3 year extended warranty. And the guy claims it is covered against all kinds of damage i dont know of that because it was always in my headunit. But i dont have that unit anymore

[Riftler]

Found and added the Full Story

[DumpInfo]

What a complete mess!! :flaming

[Thrizzl3]

BALLS! they are full of it.

[tmpz]

Futureshop checked my TV, when I got my 46"

[crystal8484]

its actually the sores responsibility it even has a place on the recipt for the CSR (customer service) to sign off on

they should return if the receipt was not signed off on.

i know this has happend to us, if the recipts not sign off on we return it no questions asked.

stores dont usually take a hit on the product, they just ship it off as defective to the manufacturer.

The signing of the receipt doesn't mean they check the quality of the TV for damage of any kind. It's to match up the product on hand with the product on the receipt to make sure the custie isn't taxing a different product. Best Buy doesn't open any box before purchase unless you specify you want this to be done. 1) you would expect that products are properly packaged and don't have a need to check for damage 2) they could only sell it as an open item losing them money if the customers change their mind last minute. 3) no one will know what really happened to that TV...

Hopefully they get what they want out of the fiasco, but it's going to take A LOT of time and bitching to do so.

[aris]

I rember this summer we got a freeze for my restaurant at sears and when we got it in side the rest we opened it and the freeze door was smahed..we took it back for another and sears with no problems and the box was not even damaged..

[rick@garage16.ca]

see this is why for these "bigger" purchases i get extended warranty it can save your ass alot of times lol

well extended warranty only works on the first product.


Lets say you buy a tv and the 3 year extended warranty, once the tv "F**ks up the first time lets say within a year, well the extra 2 years you got will no longer work on the 2nd/replaced tv.

but....if you bitch like I did then they will do something about it :)



so for anyone buying anything at bestbuy or futureshop and they ask if you wanna buy the extended warranty, just to let you know its only on the first product and your back to no warranty once replaced.

[mazda lover]

was the box damaged where the break was on the TV?
wasn't mentioned so I guess it wasn't

[crono06]

I've seen them open teevee boxes before customers walk out of the store. At Sherway Best Buy they do it. They sign off on the receipt saying that there was no physical damage on the product upon leaving the store.

[nitsuji]

I work at the Markville BBY and I am not siding with anyone. Just saying what I think about this whole thing.

I was at the Cx desk helping another customer out when this woman came in. She actually came in pretty flustered with guns blazing. I totally understood where she was coming from but there was no need to be rude for something we had no idea about. We don't check TVs under 40". We do however ask if they would like to check before they leave the store. My assumption is that they just grabbed it off the shelf and left. Again I don't know cause I didn't sell it to them. The box was in perfect condition. No damage to it whatsoever. If the box had been dented in the area of the shattered screen (looked like someone had punched it in the mid right side. It was the size of a softball), we would have most likely swapped it out and sent it to the manufacturer if they had contacted the store as soon as they found out. Unfortunately that was not the scenario. To make matters worse the TV had been out of the store for a few days and the damage could have occurred from improper storage or during transport. No one knows.

In the case of the store just taking it back, the manufacturer would see that it was physically damaged and charge the store full for the TV - not the promotion pricing of 399.99 that they paid. The store is meant to be profitable. (Frak man, it needs to pay me for working there.) If she was an electronics business owner and something like this came in, would she have taken it back? I'm sure she she would have denied it and not have offered 50% off another TV. I find that hard to believe that it was an insulting proposition, considering she could have upgraded to a 55 inch LED for HALF price. My GM is not a dick. I've had GMs before that were complete dicks and would have shrugged you off. This guy is actually pretty cool. He does his best to help people out of a situation, unfortunately this customer wanted the world and than some...

IMO, I've done Cx for a few years now (FML...) and I've seen situations similar to this before and honestly - she's straight F***ed in this quagmire. It's going to be a perpetual circle of transfers. It's already started as HO redirected her back to the store I worked at once (last friday) to a phone that NEVER gets transferred calls. She should have cut her losses short and took the offer my GM gave her. If she can still get a replacement TV after what she's gone through, more power to her, but at this moment in time she has a really nice $400 32" coaster for her living room.

Everyone that saw the TV that day after they left had the same thing to say "That shit is f*ccccccked up!"

[philipfreire]

I NEVER WILL BUY ANYTHING FROM BEST BUY or FUTURESHOP

They are the worst.

[froggy]

+1, I have bigboxaphobia. You have people working there who for the most part (no offence to anyone here who works for these people)

1) are just there part time
2) Don't really know the products
3) are just making minimum wage, and therefore could really care less
4) their prices are nothing special
5) when shit hits the fan, they throw you under the bus

on this topic though I'm thinking this might be a scam.

[aris]

I NEVER WILL BUY ANYTHING FROM BEST BUY or FUTURESHOP

They are the worst.

I've bought from both stores and never had any problems with them...

[jonjon72]

+1

Never had any issues with the staff. When there was a problem with a product, I had it taken care of ASAP.
Was at Future Shop in Newmarket 3 weeks ago to help my sister pick up her 50" + Sony Bravia. They opened it up so that we could check for any damage. Sealed it up afterwards and loaded it up.

[iconicrocket]

Yeah, I'd make sure to check my TV purchase before leaving the store.

[Fuman]

I've bought from both stores and never had any problems with them...
I've had an issue or two, but an e-mail to HQ and everything was solved.
Sucks to see what happened to those people

[MPS]

ur fast to judge ppl
shit like this happens all the time
here is a good example of it
BTW Best Buy sells this also
http://modmyi.com/forums/mac-news/692728-many-core-i7-macs-dead-arrival.html


+1, I have bigboxaphobia. You have people working there who for the most part (no offence to anyone here who works for these people)

1) are just there part time
2) Don't really know the products
3) are just making minimum wage, and therefore could really care less
4) their prices are nothing special
5) when shit hits the fan, they throw you under the bus

on this topic though I'm thinking this might be a scam.

[baymoe]

nitsuji, If the receipt wasn't signed by the customer for damages, would it be taken into account for the decision of the return?

btw, I had bought a 40" Dynex for my gf in October at the BB Markville location and had to inspect the tv before leaving the store.

[cwp_sedan]

What would happen if you bought the TV online, had it shipped to your door and the same issue occurred? Would you still not be able to get an exchange?

I see Best Buy's side to this but how often does this actually happen. They just lost a customer and possibly 100's more for life.

[FONZ]

they're pretty much S.O.L.

They're suppose to open the box and check the tv, before leaving the store, because after inspection, they're suppose to sign the receipt.

How does best buy know that they didn't just swap the tv from another one?

That's just one of many questions Best Buy will have for this case.


It's 50/50 at this point.

[cwp_sedan]

they're pretty much S.O.L.

They're suppose to open the box and check the tv, before leaving the store, because after inspection, they're suppose to sign the receipt.

How does best buy know that they didn't just swap the tv from another one?

That's just one of many questions Best Buy will have for this case.

I do agree with this but when I bought my TV I wasn't asked to check it in store. I wasn't even aware that you are supposed to have it checked. What's even better is if they (BB) happen to forget to check it or even mention that they should check it, it's on the customer right? BS if you ask me.

[FONZ]

I do agree with this but when I bought my TV I wasn't asked to check it in store. I wasn't even aware that you are supposed to have it checked. What's even better is if they (BB) happen to forget to check it or even mention that they should check it, it's on the customer right? BS if you ask me.

I got to double check with my mom, as she works for the company for bestbuy and future with specifically these claims itself for all of Ontario. This story just fits right in.

[crystal8484]

What would happen if you bought the TV online, had it shipped to your door and the same issue occurred? Would you still not be able to get an exchange?

I see Best Buy's side to this but how often does this actually happen. They just lost a customer and possibly 100's more for life.

unfortunately, best buy and futureshop are the main gangbangers in the electronics business - therefore when they lose 100 customers, 100 more are ready to sign up. They could care less, and I know this first hand having worked there for 4 years and seeing the crazy shit that went down!! ahhhhh

[Broli]

it really seems like bs that they dont swap the tv. the bad pr they are getting from this is worse than the 400 dollar hit they would take.

if they broke it themselves i am sure they would have not went through as much troubles as they have been.

[crystal8484]

they're pretty much S.O.L.

They're suppose to open the box and check the tv, before leaving the store, because after inspection, they're suppose to sign the receipt.

How does best buy know that they didn't just swap the tv from another one?

That's just one of many questions Best Buy will have for this case.


It's 50/50 at this point.

Gahhh the signing of the receipt isn't meant to be for items inspected OK or in working condition. That isn't going to hold up in an argument on the Cx side. The people signing off are loss prevention/theft. They just want to see you bought the TV and aren't just walking out with it (which I have also seen) They didn't sell the TV nor do they ever care or really look at anything other than the model number on the box... LOL

It'll be a bitter fight, but I doubt it will go very far.

[S.F.W.]

They could care less, and I know this first hand having worked there for 4 years and seeing the crazy shit that went down!! ahhhhh

Having worked at FS myself for three years, I concur.

[Luxury_Tax]

I actually bought a small 26" Samsung LCD TV a few weeks back at Futureshop, and they made sure it was inspected in front of me prior to me paying and leaving the store. I had actually just grabbed a box from the shelf and was making my way to the counter when they stopped me and asked to inspect it. Seemed weird at the time that they had stopped me like that, since I was thinking the same thing about being able to return it if it was damaged, but it makes perfect sense now.

[Soyabean]

if they broke it themselves i am sure they would have not went through as much troubles as they have been.

I dunno man, some people will do some crazy things. Theres all sorts of people out there.

Well upon looking at the box, if it was not damaged in the area where the crack was on the lcd, its hard for BB to take it back. Its policies that they follow. They have a business to run and are in business to make a profit.

[nitsuji]

nitsuji, If the receipt wasn't signed by the customer for damages, would it be taken into account for the decision of the return?

Nopes. TVs under 40" do not need to be checked when leaving the store. Customers take a risk by not checking before leaving.



I dunno man, some people will do some crazy things. Theres all sorts of people out there.

Haha! Hells yeah! The other day a little boy swapped out his Apple ipod Nano (current gen) for a fake one and his parents unknowingly tried to return it (the boy was accompanying them). The 'rents said it was not working according to the boy. No serial was engraved and no apple loading screen. Worst. Argument. Ever. The guilt was ALL OVER THE BOY'S FACE. It got so bad the father called YRP and accused us of selling fake products in the store. It was like an hour of insanity that included mall security and him preaching to the world that we sell fake products.

[Nextmod]

What would happen if you bought the TV online, had it shipped to your door and the same issue occurred? Would you still not be able to get an exchange?

I see Best Buy's side to this but how often does this actually happen. They just lost a customer and possibly 100's more for life.

that would be the shipping company's problem then i think

[Nextmod]

I dunno man, some people will do some crazy things. Theres all sorts of people out there.

Well upon looking at the box, if it was not damaged in the area where the crack was on the lcd, its hard for BB to take it back. Its policies that they follow. They have a business to run and are in business to make a profit.

that part of the box doesnt have to be damaged for that part of the glass to be damaged =)

[towelsnap]

argh this suuuuucccckkks curious what will happen

[crystal8484]

Nopes. TVs under 40" do not need to be checked when leaving the store. Customers take a risk by not checking before leaving.




Haha! Hells yeah! The other day a little boy swapped out his Apple ipod Nano (current gen) for a fake one and his parents unknowingly tried to return it (the boy was accompanying them). The 'rents said it was not working according to the boy. No serial was engraved and no apple loading screen. Worst. Argument. Ever. The guilt was ALL OVER THE BOY'S FACE. It got so bad the father called YRP and accused us of selling fake products in the store. It was like an hour of insanity that included mall security and him preaching to the world that we sell fake products.


HAHAHA the funniest return we ever got was a bible shoved into a gameboy DS box for a return.. the stupid girl at returns never bothered to check that the product was actually in there because it was so busy.. but LOL... A BIBLE?!?!?! seriously?!?!?! HAHAHHAHH

[dsichewski]

A BIBLE?!?!?! seriously?!?!?! HAHAHHAHH

Well I think that person is going to hell. lol

[crono06]

Well I think that person is going to hell. lol

Yeah, maybe they thought that by putting a bible in there, they weren't doing a bad thing lOL

[malfunktion]

Thats why bestbuy sucks.

Futureshop ftw. Screen checks on every tv

[Nextmod]

Thats why bestbuy sucks.

Futureshop ftw. Screen checks on every tv

doesnt bestbuy own Futureshop or the other way around? lol

[aris]

doesnt bestbuy own Futureshop or the other way around? lol

yes

[Riftler]

good news!


hi everyone,

thank you all for being so supportive by joining the group and showing your support.

The growth of this group and our youtube video gained the attention of global tv reporter sean o'shea and toronto star writer ellen roseman.

We were able to get a hold of the district's manager's number after speaking to the best buy by scarborough town center. After many attempts in contacting the district manager. She agreed to let us exchange the tv.

We went back the markville best buy, the manager on duty pedro exchanged the tv without a hassle.

Although we are happy that carmen's parents now have a working tv in the kitchen, we are not entirely happy. We did not receive a formal apology, which is something we would have appreciated considering the stress this incident has placed on us.

Thank you once again for supporting us.
And remember to carefully check all of your electronics purchases at the checkout counter this holiday season.

Best wishes,

carmen & steven

[crono06]

Well, according to the guy who works at Markville BBY, he said the GM already offered them a return + 50% off the new one.

I personally think these folks are just attention whores.

[towelsnap]

oh snap

[cwp_sedan]

Well, according to the guy who works at Markville BBY, he said the GM already offered them a return + 50% off the new one.

I personally think these folks are just attention whores.

Where did you get that info from? If you read what was in the original post, it said they were offering them 50% off ANOTHER TV. They didn't mention anything about an exchange


So on Tuesday, my boyfriend and I went back to Best Buy to discuss with Mark. Mark repeated what his sales associates said and offered us an insulting deal of 50% off any TV in the store for our inconvenience. All I want is the TV that was purchased for my parents to be a working, usable TV.

If they could have exchanged it right away without any hassle I'm sure they would have.

[Nextmod]

Glad they got the exchange.

[crono06]

Where did you get that info from? If you read what was in the original post, it said they were offering them 50% off ANOTHER TV. They didn't mention anything about an exchange



If they could have exchanged it right away without any hassle I'm sure they would have.

Opps, my apologies. I went back and reread the op along with nitsuji's post, and yes I'm wrong lol...

BUT, 50% off another teevee is not a bad deal at all... Let's say you picked a teevee with a sticker of 2-3k. Half off, plus the 400 busted teevee still = less than the sticker of the newer, more expensive teevee.

But, as with most customers who target cheapo teevees/computers, I'm sure they are not terribly interested in quality or performance.

[sp3GT]

I've bought 3 TV's from BB and Futureshop not once did they say to inspect before leaving? Is is normal to have it inspected before leaving?

One was a 46" Panasonic 2 yrs ago , one was 26" Viewsonic and one was 2 weeks ago a 32" Samsung?

[Soyabean]

I dunno, 50% off ANY tv. I would have bought a nicer one. Maybe a 60'' LCD and half price is like what? 1g + the 399 they paid. It'd be worth it depending on the size of the purchase. But then again maybe they didnt need such a big tv. 60'' in the kitchen would be AWESOME

[laksman91]

http://www.bestbuy.ca/catalog/proddetail.asp?logon=&langid=EN&sku_id=0926HDS0010122717&catid=28398
take it and go lol

[Slipstream]

I've bought 3 TV's from BB and Futureshop not once did they say to inspect before leaving? Is is normal to have it inspected before leaving?

One was a 46" Panasonic 2 yrs ago , one was 26" Viewsonic and one was 2 weeks ago a 32" Samsung?

like nitsiju said they dont inspect tvs under 40"

[axelaR]

I bought two 52" Samsung TVs last year from FS and they didn't bother to open and check either of them.

BTW, I consider these guys really lucky to get an exchange.

[Nextmod]

http://www.bestbuy.ca/catalog/proddetail.asp?logon=&langid=EN&sku_id=0926HDS0010122717&catid=28398
take it and go lol

I was thinking the same thing lol but I find LED's are only good for games and cartoons

[Nextmod]

I bought two 52" Samsung TVs last year from FS and they didn't bother to open and check either of them.

BTW, I consider these guys really lucky to get an exchange.

with their company policy, the guy at the front is suppose to check the TV with the customer before they walk out and make the customer sign something. if they didnt, you can take it back for an exchange if you find the TV damaged.

Thats what my 2 friend told me that works at best buy, when I was asking them what they can do to help them, but they got the exchange before I got home lol

[laksman91]

I guess to harness the true capability of the 240Hz LED, you need HD sources at the minimum and like nothing but 1080p to enjoy it to the fullest

[froggy]

I was thinking the same thing lol but I find LED's are only good for games and cartoons

lol and what else is there that is worth watching??? I find absolutely nothing wrong with that statement

[DualSoul]

Glad to hear of the positive outcome!

[laksman91]

wow, they get what they want and now they are complaining that they didnt get an apology.. talk about needy and annoying. I understand they had a "hard" time, but thats life.. i hope they dont own a Mitsubishi and need any warranty work done

[MrRoshi]

Nopes. TVs under 40" do not need to be checked when leaving the store. Customers take a risk by not checking before leaving.




Haha! Hells yeah! The other day a little boy swapped out his Apple ipod Nano (current gen) for a fake one and his parents unknowingly tried to return it (the boy was accompanying them). The 'rents said it was not working according to the boy. No serial was engraved and no apple loading screen. Worst. Argument. Ever. The guilt was ALL OVER THE BOY'S FACE. It got so bad the father called YRP and accused us of selling fake products in the store. It was like an hour of insanity that included mall security and him preaching to the world that we sell fake products.

So are you implying that we are crazy?

[cwp_sedan]

So are you implying that we are crazy?

You got your TV replaced after much frustration so take it and be thankful. Everyone here has an opinion on what happened but no one really knows what actually occurred except you you and your gf/bf. No one is calling you a liar but you have to understand the circumstances. Not necessarily you, but SOME people will do almost anything to save some money.

There is no reason for you to come here just to start an argument.

[MrRoshi]

You got your TV replaced after much frustration so take it and be thankful. Everyone here has an opinion on what happened but no one really knows what actually occurred except you you and your gf/bf. No one is calling you a liar but you have to understand the circumstances. Not necessarily you, but SOME people will do almost anything to save some money.

There is no reason for you to come here just to start an argument.

Well someone did call me needy and annoying, but I'm not here for that. I'm not here to start an argument. To prove it, this be the last post I will make here. I'm going to say my piece and go.

1. The question not to start an argument, but figure out if we got labeled as crazy once we walked in.

2. To respond to Ninjitsu, "guns were blazing" only when we found out we couldn't return it. From our perspective, we just bought a 440 dollar TV and can't return it. (Which is reasonable)

3. The fact the store takes a loss is the store's problem. Why am I suppose to feel sympathetic for the store when I am the when who is losing 440 dollar TV that was sold to me broken.

4. "If the TV is smaller then 40 inches, we don't check it. The customer takes liability after you leave the store." Where does it say that on the receipt? It's not on the website. (Or at least I can't find it) If I had knew about this policy of yours I would definitely of checked the box.

We bought from the BB because of the 100% satisfaction guarantee on return policies. I believe 100% satisfaction includes a working product.
http://www.newswire.ca/en/releases/archive/February2009/18/c9821.html

[aris]

Well someone did call me needy and annoying, but I'm not here for that. I'm not here to start an argument. To prove it, this be the last post I will make here. I'm going to say my piece and go.

1. The question not to start an argument, but figure out if we got labeled as crazy once we walked in.

2. To respond to Ninjitsu, "guns were blazing" only when we found out we couldn't return it. From our perspective, we just bought a 440 dollar TV and can't return it. (Which is reasonable)

3. The fact the store takes a loss is the store's problem. Why am I suppose to feel sympathetic for the store when I am the when who is losing 440 dollar TV that was sold to me broken.

4. "If the TV is smaller then 40 inches, we don't check it. The customer takes liability after you leave the store." Where does it say that on the receipt? It's not on the website. (Or at least I can't find it) If I had knew about this policy of yours I would definitely of checked the box.

We bought from the BB because of the 100% satisfaction guarantee on return policies. I believe 100% satisfaction includes a working product.
http://www.newswire.ca/en/releases/archive/February2009/18/c9821.html

Next time you should deal with sears...honestly i wrote it a few posts back but when we bought a damaged freezer and their was not damage on the box they replaced it asap and even opened the second one to make sure it was ok..Sears has good customer serivce:)

[omalak]

Next time you should deal with sears...honestly i wrote it a few posts back but when we bought a damaged freezer and their was not damage on the box they replaced it asap and even opened the second one to make sure it was ok..Sears has good customer serivce:)

+1 Sears is no hassle with most major electronics and appliances.. we got our washing machine resent to us like 3 times due to "physical damage on delivery"

With TV's at FS/BB

I have bought 3 tvs there all large screen (1 plasma, 1 projection, 1 crt) NO ONE EVER INSPECTED THE TV! Nor was i ever offered an inspection, nor did they inform me of issues i might have if i tried returning it with physical damage.

3 options when buying a TV (and BB/FS should make this clear)

1. Inspect TV in store

2. Take home TV yourself, but be warned that you are responsible if the TV is damaged, and there will be no returns/refunds/exchanges on this proudct in store due to physical damages.

3. Get it delivered by BB/FS you are garunteed that there will be no physical damage, if there is damage it will be exchanged/refunded by BB/FS


i think this is fair, but again this type of policy needs to be communicated to the customer.

Plus you can always negotiate the deliver of the TV.

[jonjon72]

I guess to harness the true capability of the 240Hz LED, you need HD sources at the minimum and like nothing but 1080p to enjoy it to the fullest

+1

This is 100% true. Blu Ray movies such as UP and Wall E look phenomenal. Pop in star trek and the Dark Knight in and you will definitely see a difference. Remember that all Blu Rays aren't up to the same transfer quality.

Anyways, glad to see that things worked out. Made sure to check my LED before I walked out of the store.