PRIMA MAZDA COSTED ME 5000$ FOR AN OIL CHANGE

[McGuyver_3]

On this one lovely morning i attempted getting in my car and to my surprise my smart key stopped working. Ok no problem get my other key and drive the car out to prima mazda as they are located close to my place of work. I arrive there and the service advisor gladley takes my keys and tells me it will not be a problem. At the same time i was close to the 24000km mark and due for my service. I chose to do only the oil change as the brakes being serviced and such i can do at work being a mechanic. Get dropped off at my dealer for work and get a call a few hours later telling me that the battery in my key was dead and the oil change has been completed. Perfect go pick up the car at a later time leave the car sitting at work and after work head down towards yorkdale mall. When i get to about keele and 401 traffic starts getting heavy so i slow down and suddenly notice my oil light on. Pull over to the side shut the car down and manage to push it off of the ramp and to a safe location where i can take a look underneath the car. I jack it up with our little sizor lift that the cars come equipped with and surely enough there is oil everywhere around the oil filter housing. (The 2010 models have the spin on filters like the old 2.0L motors.) Remove the filter to find dual gaskets on the filter. Call up a friend that lives in that area and unfortunatly he is not home to help me out. He tells me that at keele and lawrence there is a walmart. So I hastily make my way to walmart by foot because at this point the engine has no oil left in it. I picked up 2 oil filters as i am in panic mode 1 2.3l filter and 1 2.0l filter because I am in panic mode and cannot remember for the life of me what filter the vehicle requires. Also picked up more then enough oil and made my way back to the car hastily. Installed the new oil filter and dropped in the oil. Start the car drive to the yorkdale exit and start hearing ticking noises from the engine. I then call up the dealership and explain what had happened and what was done to the service advisor. the advisor advised me to drive the car in first thing in the morning. I asked him to make sure he really wanted me to drive it in and not have it towed in. I got the same answer to drive it in. Drove my gf home and drove home afterwards. the next morning started driving to the dealership and on the way BOOM car jerks and motor blows. Call the dealership immediatly tell them that the motor is now blown and will be towed in the rest of the way. Call my dealer informing them i will be late inform my father that the motor is now blown. Friday the dealer ship does not call me to let me know what is going on with my car only to have me call them and find out they are investigating the situation. Monday I call them tuesday i call them and wednesday i had enough. i called up the service manager and requested to know what was happening with my car. The service manager was not at prima but at maple mazda and simply told me that NOPE no coverage. According to the dealer they found a hole in the block and informed me that all the oil had leaked out of this hole causing the motor to blow. NOW please explain to me that over 60-70 km after my oil change on the side of the road i lost all my oil and no oil light came on? No one to this point and time can explain to me how that could have happened. After contacting mazda canada in person with my father we got no glimmer of hope as they did not want any responsibility in this situation as it was a faulty workmanship and not a defective part. That is fully understandable. After that meeting my father and i went to the dealer and attempted to reason with the service manager who didnt even seem to care that my motor had been blown and didnt want to take any responsibility for it. Seeing how that got us no where we requested to speak with the general manager who seemed to be more concerned about the issue then his service manager was. After apparently trying t get this work covered somehow we got nothing more then a "get out". Now it is week 2 of the situation I am in a rental car I have extended warranty this is my second mazda and i love mazda the car but the service is brutal. I have the car towed out of this dealership and brought to another mazda dealership that will remain unnamed as i do not want them to be involved in this disaster of a situation. At this dealer i do all my regular services and will continue to do so from now on. A new motor (used from the wreckers with low mileage) was tracked down and installed at this dealer ship. The difference between friendliness and trying to help was HUGE in a good way. When the blown motor was removed from the vehicle and i have seen the blown motor we made a further disturbing discovery. The hole did not just puncture one side of the block but BOTH sides of the block there is a complete whole that you can see through. from one side to the other.

[aris]

You should contact a lawyer and take legal action againt Prima mazda.

I know where i'm NOT taking my car..

Sorry this happened to you Dan..

[Soyabean]

Its BS considering you just got your oil changed from them. Is there even a point to get your oil changed from the dealership anymore if they dont man up to their negligence? This is rediculous.

Sorry to hear this happen to your Dan.

[Skippy]

damn, what a horror story. Its sad to see the difference in customer service from one dealer to the next. I'm glad you took your car else where-even though Prima should have took some responsibility in their own workmanship causing you a BIG headache.

[seelsy]

Wow thats unreal! sorry to hear this happened to you man, hope you get it dealt with, really scares me to think people try to get away with stuff like this.

[Stylus_MZ3]

Sorry to hear about that Dan..... Take Prima to court!!!! That's BS!!!

[m_bisson]

wanna hurt them? Go to the newspapers, tell your story, and then Prima will be happy to help.

[Skippy]

wanna hurt them? Go to the newspapers, tell your story, and then Prima will be happy to help.

+1, newspapers always change peoples minds. especially with something as severe as this.

[stevenma188]

Sorry to hear about this Dan. You definitely should hold Prima responsible. Best of luck.

[urbanjoe]

Thats a good idea, but you also have to factor in the cost of the lawyer and the money he will lose because of missing work. I think a lawyer runs at $150 a hour (not cheap). By the time everything goes down he may end up paying more. Even if he wins in the end there will still be a big bill to pay...

It's civil court so its person VS. person... Anything can happen and if he loses he will be paying for both. Just saying lol :0

Sorry to hear Dan.


You should contact a lawyer and take legal action againt Prima mazda.

I know where i'm NOT taking my car..

Sorry this happened to you Dan..

[Skwiggler]

+1, newspapers always change peoples minds. especially with something as severe as this.

Agreed, take it to Toronto Sun. They'll happily make a great story for you.
Even if Prima doesn't change their mind with you after, atleast they'll lose a lot of business.

[VWisTROUBLE]

WOW. That is absolutely rediculous. You should definately contact that guy on CP24 that goes and makes buisness owners who screw people over look terrible. That or just call a newspaper as was said. If this doesnt work out, consider taking some legal action.
Hopefully this all gets sorted out for you. Its terrible seeing this happen to someone that is always helping others out with stuff.

[Elusivellama]

Go talk to the newspapers right away, try to get your story on 680 news as well. It is B.S. that a dealership will not own up to their own mistakes.

[aris]

I then call up the dealership and explain what had happened and what was done to the service advisor. the advisor advised me to drive the car in first thing in the morning. I asked him to make sure he really wanted me to drive it in and not have it towed in. I got the same answer to drive it in.

My only question is..why would you even listen to the service advisor??.....their is no way in hell i would have done that...

I would have called road side as soon as i lost the oil...and had my car towed to the dealer since it's under warranty

[-cj-]

Wow... That's such BS. Get a good lawyer and tell the media...

I know looking back everyone can say they would do something different, but if I'm ever in the same situation (Thanks to your story), I will be sure to get the car towed there and perform absolutely no work on it myself...

BTW How can they say the hole in the block caused the oil to leak out? How was your engine running normally if you had a hole like that? Also, any oil near the hole? I imagine there might be NOW, but if the engine is clean and the only oil is near the filter, should be an open and shut case....You'll want to be sure to hold onto the motor for evidence tho. Make sure nobody gets rid of it...

[-cj-]

BTW This might be covered by your insurance company.... But go after Prima first and advise your insurance company. If you're lucky, THEY will go after Prima Mazda....

[Donutz]

Wow bro! Sorry to hear about your troubles. I won't even offer a suggested course of action, all I can say is that sucks.

[Zoom Zoom Boy]

Dan, take them to small claims court. No need for a lawyer then. The suggestions of the media are also good, but I doubt they'll be interested unless you have more people with examples of bad service from Prima Mazda.

One thing I'm not clear on though. Your car is under warranty and they said there is a hole in the block. Why wouldn't this still be covered under warranty? How is that your fault?

[McGuyver_3]

My only question is..why would you even listen to the service advisor??.....their is no way in hell i would have done that...

I would have called road side as soon as i lost the oil...and had my car towed to the dealer since it's under warranty

Being a mechanic in panic mode does not help out.Should things have been done differently? probably. I took the advice I was told to do and that conflicted alot of problems


Wow... That's such BS. Get a good lawyer and tell the media...

I know looking back everyone can say they would do something different, but if I'm ever in the same situation (Thanks to your story), I will be sure to get the car towed there and perform absolutely no work on it myself...

BTW How can they say the hole in the block caused the oil to leak out? How was your engine running normally if you had a hole like that? Also, any oil near the hole? I imagine there might be NOW, but if the engine is clean and the only oil is near the filter, should be an open and shut case....You'll want to be sure to hold onto the motor for evidence tho. Make sure nobody gets rid of it...

The engine was runnning normal except for the ticking noises and the motor would not have run that smoothe had the hole been there and i doubt it would have run at all. Unfortunatly the dealer is being very stubborn


BTW This might be covered by your insurance company.... But go after Prima first and advise your insurance company. If you're lucky, THEY will go after Prima Mazda....

I have thought of this aswell but decided not to go that route


Dan, take them to small claims court. No need for a lawyer then. The suggestions of the media are also good, but I doubt they'll be interested unless you have more people with examples of bad service from Prima Mazda.

One thing I'm not clear on though. Your car is under warranty and they said there is a hole in the block. Why wouldn't this still be covered under warranty? How is that your fault?

i am still trying to figure that out




As for the media and court suggestions I am not sure what to do. I am already stressed out enough with the situation and am glad to have my car back atleast thats a start for now

[Gizzmo_jr]

That's F'ing insane!

[Ogata]

How do they cut a hole...through the splash shield? Sorry to hear things happen like that Dan =(

MODS: Should this be moved to Mazda Shop Reviews?

[Eddie81]

Hey Dan

We meet just shortly couple weeks ago. Sorry man this had happend like i told you i had issues with my car. The only thing i can advise you regarding this is to try contact the director of Mazda Canada i know he is hard to get but will try to help you out. Do not talk with the agents that work their. Otherwise take some legal actions against them. Do not let this stand as is man, this should not happen. I have found bying a car at Mazda dealship is great expierence but servicing it i did once and never again. They have all these diplomas hanging on thier walls but wondering if its leggit. Again Dan sorry to hear and wish you the best out come.

Eddie

[joghia]

Wow Dan. What a story...that's incredible. I always knew Prima was shady, which is the reason I always and only go to Dave Wood EVEN though Prima is 5 minutes from my house compared to DWM that's 45 minutes. You can't put a price on great service and workmanship. That being said, I completely agree with the newspaper ideas. You gotta hit them hard for this BS. I know you feel a little better because you got your car back but you can't let this go so easily. Your car is a freakin 2010! How can it not be fixed under warranty ESPECIALLY after your problem arose after a dealership's oil change! Unbelievable.

The used motor they put in, is it a 2.5 from a 2010?

[vcp]

Dan as many have already said, your situation really sucks! Hopefully you will be able to re-coupe some of the expenses. You'll have to keep us updated on what you decide to do.

Good luck!

[Zoom Zoom Boy]

Dan, what did the GM and service manager of the dealership provide as a reason as to why they would not warranty the engine? Also, do you have this in writing from them or Mazda Canada? If not, you should absolutely get this documented.

You have every right to ask them to document the specific conclusion of their investigation into your car, what they believed caused the engine to blow and why specifically, they won't cover it under warranty.

This isn't making sense to me as to why a manufacturing defect and/or a hole in the block wouldn't still be covered under warranty. It makes no sense...

If you are going to pursue this legally and you should if they are screwing you like this, then you will need to get everything clearly documented and then explore taking this to small claims court as I believe the amount would fall under small claims jurisdiction. This avoids the necessity for costly legal fees.

[aris]

Dan, what did the GM and service manager of the dealership provide as a reason as to why they would not warranty the engine? Also, do you have this in writing from them or Mazda Canada? If not, you should absolutely get this documented.

You have every right to ask them to document the specific conclusion of their investigation into your car, what they believed caused the engine to blow and why specifically, they won't cover it under warranty.

This isn't making sense to me as to why a manufacturing defect and/or a hole in the block wouldn't still be covered under warranty. It makes no sense...

If you are going to pursue this legally and you should if they are screwing you like this, then you will need to get everything clearly documented and then explore taking this to small claims court as I believe the amount would fall under small claims jurisdiction. This avoids the necessity for costly legal fees.

+1 Well said tim


This is why i like my dealer ...they have been real good...my one side skirt that they installed started to unstick and i was under a year but over the km and they still fixed it for me when they didn't have to....I laugh at dealers like Prima....if they only new that if they take care of someone then they will get alot more repect and bussiness....Prima does not know the first thing about running a bussiness

Good luck Dan

[gularti]

Sorry to hear about your ride - that's a bad horror story. That dealership is absolutely out to lunch. Best wishes trying to recover the additional money you had to spend. I hope you get compensated for this migraine.

Dealerships really are hack jobs for the most part ... so hard to find honest, reliable auto help these days.

[mazdaskit]

sorry to hear that dan. Hope everything works out

[Skippy]

Correct me if I'm wrong, but the used engine wasn't put in by Prima Mazda, he towed it from there to the un-named dealership where they said they would put in the used motor. Being a 2010, this seems VERY weird that two dealerships wouldn't grant a warranty claim on an engine blown within the first year, when after-all they caused it(or added to the failure) in the first place.

[dsichewski]

Sorry to hear about this Dan...

You should see if you can get a copy of your cell phone conversation where *they* said to *drive it*!!! That's a big mistake on their part...

[FoXy]

Hmmm this sounds too familiar... When the shoe is on the other foot it sucks doesn't it? I feel bad for you Dan, I really do, but you're going thru a similar situation as mine back last year remember? You trusted the dealership before and they effed me in the behind, now a different dealership is doing it and they are giving it to you. All I can say is keep fighting and hope to God for a miracle. We all know that Mazda dealerships DO NOT like to take responsibility for their actions.

[Skippy]

One dealership is not responsible for the mess of another; if Dealership A breaks engine, Dealership B isn't covering their mess by warranty, and as we know, neglect and abuse isn't covered by warranty. In turn, this means Prima Mazda should have foot the bill of a new engine for Dan. No matter what, the mess isn't covered by warranty - the question is who is paying for the repair.

Isn't that why people take their cars to the dealership for repairs? because it's warranted? I guess they need to add a section to that warranty book stating "if we screw up while performing maintenance, it's not our problem to fix it". What a joke.

[Kevin@nextmod]

I personally think the first thing i would do since its a brand new car i would call road side. Free towing and you basically paid for it. I know if i change or add anything to it, it'll just give them a reason not to cover it. "Oh you put this in it oh you did that and no its not cover because you did that"!!. Everytime i have trouble with all my new cars at home, always road side, that way no conflicts and no reasons for them to deny anything.

[mazdilla]

Blow or no blow. Oil or no oil. Hole or no hole....

Regardless of whatever happened .....

It's a 2010 and should be covered under the NEW CAR warranty unless it was miled out.

One letter from a lawyer ($75) and it should be all good.

Also, the new small claims legislation allows you to claim up to $20,000. It costs arouind $100 to file a claim. Name the dealer owner / dealer manager / service manager / mechanic of record / the Regional Sales Manager / Regional Service Manager / National Sales Manager and President of Mazda Canada / CEO Mazda Japan / the janitor and his cat as the defendants. Send a summons to all of them and watch them jump. Well, maybe not the cat as those critters don't give a shite anyway.

NEW CAR WARRANTY / DEALER SERVICED

There is no argument against your claim. There's not a judge in the land that would not like to fry them over this one.

Period.

[redsnoopy04]

WOW. That is absolutely rediculous. You should definately contact that guy on CP24 that goes and makes buisness owners who screw people over look terrible. That or just call a newspaper as was said. If this doesnt work out, consider taking some legal action.
Hopefully this all gets sorted out for you. Its terrible seeing this happen to someone that is always helping others out with stuff.

That's brutal! Yeah, get that guy from CP24 on it and expose it..It's just ridiculous! The can't just walk away from that!

[SonicBoy]

Wow!

Another horror story. Sad to hear about your situation Dan.

Although you are still getting over the situation, perhaps down the road you should try and consult a lawyer to see what your options are. Sometimes it's best to deal with the situation when you are able to think things through clearly.

[kevcol74]

I personally think the first thing i would do since its a brand new car i would call road side. Free towing and you basically paid for it. I know if i change or add anything to it, it'll just give them a reason not to cover it. "Oh you put this in it oh you did that and no its not cover because you did that"!!. Everytime i have trouble with all my new cars at home, always road side, that way no conflicts and no reasons for them to deny anything.

All the responses and this is the first I saw making sense. If the oil light comes on, and you have warranty, why would you not call Mazda right then? Basically you corrected their mistake, then take it in to them, well, "fixed". Your light came on, you should have called Mazda Roadside then. If you had to get somewhere, well, that was your choice, not theirs.
I'm not saying it doesn't suck for the OP, but OP didn't go about handling it right.

[starscream]

WOW! Sorry to hear about this. If theres anything I can do to help, let me know!

As for Prima, THEY ARE SHADY! Always have been. I never trusted them after the BS they pulled with me. They are about 2 minutes away from me and I dont bother going there, I always go to Airport Mazda, IF you still have issues with Prima let me know I'll see if I can get you a hook up at Airport Mazda.

[Ogata]

All the responses and this is the first I saw making sense. If the oil light comes on, and you have warranty, why would you not call Mazda right then? Basically you corrected their mistake, then take it in to them, well, "fixed". Your light came on, you should have called Mazda Roadside then. If you had to get somewhere, well, that was your choice, not theirs.
I'm not saying it doesn't suck for the OP, but OP didn't go about handling it right.

If you read Dan's first post, he was "mechanic in panic mode" so anything could have happened but yes...after re-thinking maybe calling Mazda Roadside could have been the better route

[Cardinal Fang]

Dan,

I'm really sorry to hear about what's happened to you and the way you're being treated. It's been posted before but while the issue is still fresh in your mind document everything in case you want to take them to court.

Best of luck Dan.

[marvin24k]

Dan, Sorry to hear this happened to you man. Hope it all works out in the end.

+1 on the document everything while it's still fresh on your mind!

[-RJ3-]

Keep us updated Dan and boy that sucks the predicament you experience with dealerships..

Hope everything turns out well.

[aris]

You'd think that Prima mazda would come on here and say their side of the story...since they are on this site

[iGOzoom]

You'd think that Prima mazda would come on here and say their side of the story...since they are on this site

Probably because they have nothing to say. Similar thing happened to my friend in his mazda 6 his engine blew as well and Prima mazda isn't covering it. His car as well is a 2010 and still should be under warranty..

Dan all the best man hopefully you can find a way to resolve this.

[FONZ]

Small Claims Court. Dan.

[Skwiggler]

Probably because they have nothing to say. Similar thing happened to my friend in his mazda 6 his engine blew as well and Prima mazda isn't covering it. His car as well is a 2010 and still should be under warranty..

Dan all the best man hopefully you can find a way to resolve this.

So they've had this happen a couple times?
Well, that would help with others getting the same problem. More backup for you if people read your story and come forward with what happened to them.

[kevcol74]

If you read Dan's first post, he was "mechanic in panic mode" so anything could have happened but yes...after re-thinking maybe calling Mazda Roadside could have been the better route

When my idler blew in my 3, I pulled into a Canadian Tire parking lot. Did I run in and get a new pully and belt? No, I called Mazda Roadside assistance! And I'm just a backyard mechanic! A real mechanic should KNOW his car is under warranty and NOT to touch anything. A mechanic in Panic Mode? WTH is that?? Unless you did it yourself, then there would be no reason to panic!

I'm sorry, but I don't see why Prima is responsible. The OP took it upon himself to try and "fix" the situation. When you have a warranty, and roadside, there really isn't much excuse in my eyes. Like I said before, it sick for the OP, I don't wish it on anyone, but it was not handled right by the OP, and casts doubt in the dealerships eyes as to who screwed up, the OP or them. Hell, his story casts doubts in my eyes!!

[pacmann33]

Dan...VERY sad to hear about this!

The car wouldn't have run for as long as it had if there were 2 holes in the block big enough to see through. These morons screwed up. I'm very sorry to hear about this, and worse yet is it will leave a sour taste in your mouth for the Mazda brand.

[BMWWW]

When my idler blew in my 3, I pulled into a Canadian Tire parking lot. Did I run in and get a new pully and belt? No, I called Mazda Roadside assistance! And I'm just a backyard mechanic! A real mechanic should KNOW his car is under warranty and NOT to touch anything. A mechanic in Panic Mode? WTH is that?? Unless you did it yourself, then there would be no reason to panic!

I'm sorry, but I don't see why Prima is responsible. The OP took it upon himself to try and "fix" the situation. When you have a warranty, and roadside, there really isn't much excuse in my eyes. Like I said before, it sick for the OP, I don't wish it on anyone, but it was not handled right by the OP, and casts doubt in the dealerships eyes as to who screwed up, the OP or them. Hell, his story casts doubts in my eyes!!

I don't agree. At all.
Once Dan explained what he did, the "service adviser" should have been on the ball and told him not to drive on his merry way, and have it towed immediately. --Is this hard to prove/disprove, probably.

Is there any reason to get your insurance company on this case?-- it sounds like a heck load of red tape and a hell of a long uphill battle. Does having insurance help out at all in situations like this?

[Kevin@nextmod]

I don't agree. At all.
Once Dan explained what he did, the "service adviser" should have been on the ball and told him not to drive on his merry way, and have it towed immediately. --Is this hard to prove/disprove, probably.

Is there any reason to get your insurance company on this case?-- it sounds like a heck load of red tape and a hell of a long uphill battle. Does having insurance help out at all in situations like this?

Let me ask you this. If your engine is smoking and an advisor told you that you can still drive it, would you? knowing you know you have warranty and you don't feel safe driving a car with a smoking engine.

[Skippy]

Let me ask you this. If your engine is smoking and an advisor told you that you can still drive it, would you? knowing you know you have warranty and you don't feel safe driving a car with a smoking engine.

He looked for advice from the dealer on the oil light, and followed what he was told. Apparently the service advisor wasn't too concerned or didn't really care.

[aris]

He looked for advice from the dealer on the oil light, and followed what he was told. Apparently the service advisor wasn't too concerned or didn't really care.

But Dan is also a mechanic him self....He shouldn't have to ask the serivse advisor..their not mechanics...Dan should have known better to ask for advise from the serivce advisor IMO.

[McGuyver_3]

whats done is done i did fix the car on the side of the road. doesnt matter if i am a mechanic, i could ba a garbage man or a governer, i asked the dealer for advice they gave it to me and here i am at the moment i am happy to atleast have the car back with a running engine

[joghia]

i am happy to atleast have the car back with a running engine

Did they put a 2.5 in?

[McGuyver_3]

yes a wrecker 2.5l with 6000km apposed to my 24000km on it and I have lifetime warranty on the motor as long as i own the car. That is a nice thing to have but at the end of the day i want my money back

[Trinidad]

Wow Dan, sorry to hear about this. The whole situation is terrible. Hope you get this sorted out, all too often I hear about these horror stories with regard to drain plugs not being put back on properly or oil filters incorrectly installed or something like that. Glad that you at least have your ride back though. I hope you get some sort of compensation though from the dealer.

[FONZ]

whats done is done i did fix the car on the side of the road. doesnt matter if i am a mechanic, i could ba a garbage man or a governer, i asked the dealer for advice they gave it to me and here i am at the moment i am happy to atleast have the car back with a running engine

+1.

No need to listen to their shit. It's Ironic, how these people came to you for help. And now they say " Dan should have known better BS ".

[Prima_Deals]

Wow I am very sorry to hear about all of this and i would like to thank S.F.W for making me aware of all that is going on. I talked to a few of the people that work here at Prima about the situation and all I can do si clarify a few things. #1 It is not up to Prima Mazda to decide if they would cover the warranty claim or not. Believe me the machanics would take warranty work when they can.

#2 you didnt recieve a call about what was going on with your car because it is always up to Mazda Canada to decide if they would warranty it or not and they decided not to.

#3 I am not sure if you had any mods or not on the vehicle but if you do that could have been a factor for sure.

I dont work in that department so I really dont what has happened or what went wrong or anything. I'm just explaining from my exp of what i know from working in a dealership for many years.

[mleblond]

The way I see it Prima Tech should of never made the mistake to forget to remove the seal. Sometimes it doesn't come off at the same time of the filter. The fact that he didn't notice this looks like a novice error.

Dan, when you stopped after the oil light came on the first time you should of called road side assistance and have it towed back to Prima. It's a new car, they screwed up, they should fix it.

In the end, Prima didn't man up when the Mazda Canada rep came in. He saw mods and denied the claim. If Prima would of told the Mazda Canada rep that they failed to do a oil change properly and the end result is a blown engine, Prima would of paid for the new block. Having extended warranty allows you to a NEW CRATE ENGINE.

I guess you got the short end on that deal. Good luck with the car dude!

[McGuyver_3]

Wow I am very sorry to hear about all of this and i would like to thank S.F.W for making me aware of all that is going on. I talked to a few of the people that work here at Prima about the situation and all I can do si clarify a few things. #1 It is not up to Prima Mazda to decide if they would cover the warranty claim or not. Believe me the machanics would take warranty work when they can.

#2 you didnt recieve a call about what was going on with your car because it is always up to Mazda Canada to decide if they would warranty it or not and they decided not to.

#3 I am not sure if you had any mods or not on the vehicle but if you do that could have been a factor for sure.

I dont work in that department so I really dont what has happened or what went wrong or anything. I'm just explaining from my exp of what i know from working in a dealership for many years.

1) in the end i wouldnt have cared who would have paid for it but being a dealer error i would expect the dealer to take the tab not mazda canada

2)warranty issue or not it took them that long to tell me what was happening and i had to cal them even the day they figured ...... no warranty. i know for sure at out dealership warranty or non the customer gets made aware of whats happening with his or her car. If it is a CP job how do you just authorize work without the owners concent? If you do that the owner has every right to walk out on their bill and not pay a cent

3)The car is lowered but what does that have to do with a motor? nothing...... I have some other small mods but they have nothing to do with the engine


Matt,
whats done is done and like i said there are no relal mods in any way related to the engine. I work in the feild and beleive me its not that easy to push something away because of a mod. heck alot of cars we even lower for the customers as they want the dealer to do it instead of an outside shop

[Prima_Deals]

story here is that the filter that was on the car was tested by mazda and they found nothing wrong with it. When sending in a claim it has to be sent in with photo's and was then decided by mazda that they were not going to honor it.

Guys believe me when I tell you that our service dept would love warranty work, it is paid by mazda themselves. We have no control over what the cover and what they dont.

[Kevin@nextmod]

He looked for advice from the dealer on the oil light, and followed what he was told. Apparently the service advisor wasn't too concerned or didn't really care.


I jack it up with our little sizor lift that the cars come equipped with and surely enough there is oil everywhere around the oil filter housing. (The 2010 models have the spin on filters like the old 2.0L motors.) Remove the filter to find dual gaskets on the filter. Call up a friend that lives in that area and unfortunatly he is not home to help me out. He tells me that at keele and lawrence there is a walmart. So I hastily make my way to walmart by foot because at this point the engine has no oil left in it. I picked up 2 oil filters as i am in panic mode 1 2.3l filter and 1 2.0l filter because I am in panic mode and cannot remember for the life of me what filter the vehicle requires. Also picked up more then enough oil and made my way back to the car hastily. Installed the new oil filter and dropped in the oil. Start the car drive to the yorkdale exit and start hearing ticking noises from the engine. I then call up the dealership and explain what had happened and what was done to the service advisor.
Negative. He mentioned that he tried to fix the problem by putting oil in there, drove the car and he heard some ticking noise then he called the dealership

[seelsy]

story here is that the filter that was on the car was tested by mazda and they found nothing wrong with it. When sending in a claim it has to be sent in with photo's and was then decided by mazda that they were not going to honor it.

Guys believe me when I tell you that our service dept would love warranty work, it is paid by mazda themselves. We have no control over what the cover and what they dont.

Everyone loves warranty work, but when it comes down to it, it was prima's tech that caused the issue in the first place. My family owns an HVAC business and i handle most warranty parts, and if our techs error causes a part to fail, its on us to front the cost not the manufacturer. We cant in our right mind expect customers to pay for parts when the reason they are broken is because of something our tech did. Prima needs to step up and admit their error and take the hit on the cost, or get a bad rep from this easily resolved issue.

[mleblond]

story here is that the filter that was on the car was tested by mazda and they found nothing wrong with it. When sending in a claim it has to be sent in with photo's and was then decided by mazda that they were not going to honor it.

Guys believe me when I tell you that our service dept would love warranty work, it is paid by mazda themselves. We have no control over what the cover and what they dont.

take a picture of what? the fact that you have 2 seals doesn't ring a red light?

Sure your guys want warranty work because mazda canada pays you instead of the customer, but mazda canada nor the client should of paid here, only one to blame is the mistake by the tech who did the oil change. Some people get fired for that, and honestly Prima is looking bad for a rookie mistake. The fact that you back your employees is fine, but I think the truth here is pretty clear to me and hopefully others.

[kevcol74]

Did the OP bring in the evidence? An oil filter with 2 gaskets? That is what I fail to see here, and why I agree with Mazda of Canada. IF they screwed up, why would you tamper with the evidence, the ONLY evidence you have?? Especially with roadside assistance? You called a friend instead of Mazda Roadside assistance??
I'm sorry, but to me the story has no credibility behind it.

And FTR, I've never inquired with the OP about mechanical advice...

[S.F.W.]

ok, everyone has had their say. I am locking the thread. If either McGuyver or Prima want to make additional comments, they can PM a mod.