Power Steering Failure 2007-2009 (Recall Issued by Mazda Canada)

[Anrky]

I was idling for about 2 minutes, odd grinding noise came from the engine and the check engine came on. When i went to pull away, no power steering, no fluid leak either. I took it right away to Direct Mazda in Mississauga, and they had me patched up in a couple of hours.

Apparently it's a known issue of sorts, they knew exactly what went wrong and had the kit to repair it.

My first real problem with the car and i've only had it for 1 year now, with 39,000 kms and change on it.

[Thrizzl3]

I was idling for about 2 minutes, odd grinding noise came from the engine and the check engine came on. When i went to pull away, no power steering, no fluid leak either. I took it right away to Direct Mazda in Mississauga, and they had me patched up in a couple of hours.

Apparently it's a known issue of sorts, they knew exactly what went wrong and had the kit to repair it.

My first real problem with the car and i've only had it for 1 year now, with 39,000 kms and change on it.

welcome back to tm3 dax lol...theres a TSB on this issue..a few members were affected by it.

[Greg_di]

yeah I just had it twice in the past 2 days. have an 2008 3, about 40k on it and no power steering light has came on, gonna take it to MOT this week and get it sorted out. This car is hard as hell to drive without power steering lol

[philipfreire]

My 09 has yet to be affected by any issues. *Knocks on wood* Gotta love warranty tho!

[CM3]

I was a Pacific Mall yesterday and my Power Steering failed too! Talk about panic as I was stuck in one of the busiest parking lots in the world LOL especially on a holiday, my car only has 35,000km on it =S

[Greg_di]

I was a Pacific Mall yesterday and my Power Steering failed too! Talk about panic as I was stuck in one of the busiest parking lots in the world LOL especially on a holiday, my car only has 35,000km on it =S

called MOT yesterdat and they said there is no TSB on it?! Gonna bring it in Thursday and see what they say though

[CM3]

thats odd because this seems to be pretty common, a co-worker with an 08 sedan had the exact same problem. Last month, he was pulling out of a plaza and all the sudden the power steering failed. He had to get it towed in.

[xxSlidewaysxx]

TSB>>>>>>>>

TSB: 06-002/09


2007-2009 MAZDA3 AND 2007-2009 MAZDA5 - HEAVY STEERING EFFORT WITH POWER STEERING MALFUNCTION INDICATOR LAMP ON AND DTC C1099

APPLICABLE MODEL(S)/VINS

2007-2009 Mazda3 vehicles (NOT including Mazdaspeed3) with VINs below (produced between April 1, 2007 and November 4, 2008)
2007-2008 JM1BK****** 742201 - 880507
2008-2009 JM1BK****** 100002 - 251982
2007-2009 Mazda5 vehicles with VINS JM1CR***** 155672 - 349055 (produced between produced between April 1, 2007 and November 4, 2008)
DESCRIPTION

Some customers may feel that the steering effort is hard or heavy with power steering malfunction indicator lamp illumination and DTC C1099 [ELECTRO HYDRAULIC POWER ASSIST STEERING (EHPAS)] stored in memory. This problem is caused by contamination of the system from such things as corrosion getting inside the power steering line, sticking in the power steering pump, and lowering the revolution speed. The system then goes into a fail safe function.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE OUTLINE

1. Verify customer concern.
2. Clean the steering gear box by flushing all fluid lines with 10 quarts of fluid.
3. Remove the electric power steering oil pump assembly (A) and pipe assembly (B).
4. Replace the power steering oil pump unit (shaded part of A) on the pump assembly with oil pump kit.
5. Install the repaired power steering oil pump assembly and new pipe assembly.
6. Fill the pump reservoir with ATF MIII and remove air from the line.

Oakville Mazda fixed mine with no issues, 6 hours and done......if you can take it there..

[Brammer]

I have experienced this a couple of times with my M5 (2009 with 22k). It seems strange that corrosion would be a problem at such an early age, unless air is getting in somehow? Then again, there are no leaks evident on the driveway.

The problem seems to be electrical. Turning off the ignition and restarting the vehicle usually fixes the problem, maybe that resets a breaker.

Checked with a dealer yesterday and they are 7 to 10 days back-ordered for the parts :(

B

[plontoc]

My gf just had this happen to her 2009 last Thursday. Dropped it off overnight at MOT on Monday and they replaced the power steering pump. They did note on the work order that the line(s) had to be replaced as they are on back order.

My question is if "this problem is caused by contamination of the system from such things as corrosion getting inside the power steering line, sticking in the power steering pump, and lowering the revolution speed", why would they change the pump before the line?

Is it possible for the pump to fail with the old line depositing crap into the new pump?

Thoughts?

[Silv3r]

Happened to me a few days ago. Scary sensation especially as it took me by surprise turning left on an advance green through a busy intersection. Wheel locked up, jumped out my hands and I was heading straight towards the sidewalk. Managed to regain control somewhat and pull over. Then continued driving for a bit until I could find a place to pull over and restart the vehicle. Light was still illuminated after 3 restarts but went off on the 4th and I was able to drive normal. Hoping to have dealer inspect and book me in for repairs next few days as this is definitely a safety concern and should have been a recall from the get go.

[Brammer]

Happened to me a few days ago. Scary sensation especially as it took me by surprise turning left on an advance green through a busy intersection. Wheel locked up, jumped out my hands and I was heading straight towards the sidewalk. Managed to regain control somewhat and pull over. Then continued driving for a bit until I could find a place to pull over and restart the vehicle. Light was still illuminated after 3 restarts but went off on the 4th and I was able to drive normal. Hoping to have dealer inspect and book me in for repairs next few days as this is definitely a safety concern and should have been a recall from the get go.

I agree, IMO Mazda should be conducting a recall rather than face the huge negative publicity that would come from a Toyota accelerator type problem. Mazda has a pretty good quality rep. - I would hate to see it tarnished.

I'm not a tiny guy and it takes a good effort to crank that wheel with the PS off. I've owned cars without PS and this is much worse.

I hate to think what would happen if he PS failed on a frail person in the middle of a turn or while trying to evade an obstacle. It can even surprise a person of normal strength, as you don't realize the PS is off until you try to make a turn or lane change.

[gummi]

Wow
It figures...just happened to me today same as mentioned above "power steering failure"
35 degree in drive thru
before it happened... wife was complaining of her feet "floor/wall" being hot
has this been an issue for anyone else?

Thanks,
Gummi

BTW great site guys....thanks

[gummi]

2008.5 mazda 3GT 31,000km

[shaqkur]

Happened to me today too. Had to pull over--read the manual--restarted then it was good. But this is definitely a safety issue. Will give Oakville Mazda a call tomorrow!

[shaqkur]

and mines a 2008.5 Mazda3 GT at 50000+ kms.
reading slideways post--mine is one of the affected models/VIN

[xxSlidewaysxx]

@ shaqkur-- Oakville Mazda is now QEW Mazda different location same people and they fixed my PS problem with no issues. My pump cut out twice and it was at around 40000 when it first happened, on a hot day, in a drive through, turning left.....second time I was in traffic and not too hot.

[Silv3r]

I got a 2008.5 GT as well with 50K +. Interesting to note it happened to me on that really hot tuesday this week after at least 30 minutes of highway driving and stop and go traffic. Still did not have to swing by the dealer, busy busy week.

[Shotta-KB]

I believe this affects the 08-09 models as my sis has 08 and she had that issue today. So aparently it's the pump that is the issue When it gets too hot as it's part hydraulic part mechanical, it's a warranty fix anyhow so that's a good thing. Guess this heat didn't help much, so my sis had to leave it at QEW Mazda overnight As she got the car there after service hours, so we'll pick it up tomorrow sometime...that's crazy!

[Shotta-KB]

Is it possible for the pump to fail with the old line depositing crap into the new pump?

Thoughts?

from what I heard from QEW Mazda rep the issue is not so much the lines but the pump failing when it overheats and given the recent temperature hikes it doesn't help. I suppose changig the line is a precautionary step

[xxSlidewaysxx]

from what I heard from QEW Mazda rep the issue is not so much the lines but the pump failing when it overheats and given the recent temperature hikes it doesn't help. I suppose changig the line is a precautionary step

The lines have a coating that flakes off and clogs the pump, from what I've heard. The full and proper fix is to change the lines too.

[Iceman_F1]

Happened to my mom's car just yesterday. Obviously hot outside so that looks to be a cause. Was stopped waiting to turn at a light for awhile and luckly only happened when she got into the parking lot and not while driving. Got it towed to QEW Mazda. Mine is apparently within the VIN range yet no issues on mine as of yet *knocks on wood*.

Interesting issue though.

[FoXy]

I'm gonna have to take mine in. Happened to me (well Mat) while driving my car in 32 degree weather in Old Quebec this weekend... FML... FAIL

[She_Prime]

I had mine go the other day. Luckily Select Mazda in Hamilton was able to fix it the same day.

Did anyone else though have their steering wheel make a squealing noise right after they got their power steering pump and lines fixed? Mines been squealing since and I don't know what's the issue.

Currently I'm sitting at QEW Mazda and informed them of the issue. Hopefully they know what's going on.

[xxSlidewaysxx]

No squeal from mine after the repair........

Nice avatar She-Prime

[She_Prime]

Well QEW told me Select installed a faulty pump. That's why I get the squeal. So I'm in a rental now until they fix it (properly) :(

and thanks in regards to the avatar. I thoroughly enjoyed it when I first saw it lol

[Silv3r]

So I swung by the dealer as a part of my hectic morning today. After a quick wait, a spin in my car and a diagnostic, its confirmed that my steering pump failed as well. Was pleasantly surprised to have been offered a rental on the spot and encouraged not to drive the vehicle. No need for a confrontation. Nice! Rental would be at no cost until part is received and repair completed under warranty.

I need my own vehicle for the weekend so hanging on to it now and will probably be dropping it off and getting a rental later in the week. Apparently a few other vehicles are already there waiting for the parts and their drivers are in rental and other dealers are in the same boat.

[Random]

Hey! Ya the same thing happened to me yesterday. 40km less than two years old. I nearly ran into another car because i was making a left turn during rush hour dt ottawa.. I was terrified. I didnt know i could just restart my car, so i managed to get my car home. After a while I was able to start the car and it had power steering. I called my dealer in Waterloo and Mazda here in Ottawa and both of them had cars on the lot for this exact problem. Both had 10 cars infront of me and they had no parts to fix them. Apparently they dont actually know when the parts will come in. Some cars have sat on the lot for two weeks. At least its a warranty fix and they gave me a rental free and clear. So at least they were really good about it. Still blows, but dont ignore the problem! gl

[supa_slick]

Today makes it 1 week since my car has been at the dealership. I called them up today, said parts are slowly starting to come in, said it could be another week maybe more. Until then I'm stuck in a corolla (rental) that smells like cat piss, and my wife found cat hair all over the backseat. FML.... I miss my mazda!!

[Silv3r]

Today makes it 1 week since my car has been at the dealership. I called them up today, said parts are slowly starting to come in, said it could be another week maybe more. Until then I'm stuck in a corolla (rental) that smells like cat piss, and my wife found cat hair all over the backseat. FML.... I miss my mazda!!

Haha. That's reason I said no thanks to the Corolla when it was offered to me. Also, call me paranoid but I don't feel like leaving my car at the dealer for an uncessary amount of time waiting for parts. Their lots are full, who knows where they will stick mine and who knows what might happen to them while they hang on to it for a week or more. If damaged, they will claim it was there to begin with. Not wanting that hassle. That and not wanting a Corolla. On the other hand, it would be nice to not put mileage on my car for a week or two.

[michaelm]

2008.5 GT Sedan model 29000 km

Happened to me today! scary as hell! i was driving downtown and was turning left to avoid a parked car when my front left side made a sound and the steering wheel locked up. I was like omg and stepped hard on my breaks. I looked down on my dash and saw the power steering light on. I turned off the car and read the manual. I sat there for 5 mins then turned the car on and everything was ok. I'm going to bring it into the dealer this week.

[hincapie]

nope no squealing....just picked up my M3 yesterday after a week at Dave Wood in Newmarket....they actually got it done 3 days early and gave me a rental the entire time....(Dodge Craplbre - what a piece of shite)

All for no charge....and my warranty was done already

[Joshua]

Same happened to on Tuesday. It was a very hot day... Too the car to the dealership. Got a brand new rental - Hyundai Sonata. Not bad... Dealership said the car should be ready in 2 weeks. I will probably have to wait longer... This happened to me once last summer...I ignored the problem. Both times, I was stopped at traffic...not moving. Still scary!

[michaelm]

I called Avante Mazda this morning.... They are on back order as well on the parts =[

[shaqkur]

Brought mine in today and it may take a week possibly more. On rental right now--Honda Civic. Mazda3 definitely got more Zoom. One thing about the Civic though--the AC is cold! Makes our AC feel like a hot fan.

[shu5892001]

so this only happens to 2009 model? not 2005? My car also has the squeal sound when I am turning my car at low speed

[BigO]

Last Week was in heavy rush hour traffic my power steering decided to take break! Came back on after turning the car off and on again. I drove a beat up Sienna (check engine was on) for 2 days as the rental company ran out of cars (go figure) now in a Yaris...
Btw my 3 has 38k on it and already a case of "warped" rotors along with this :(

[michaelm]

Avante Mazda is crap! I brought my car in today for diagnosis and they found the problem logged in my cars computer. They told me that unfortunately they are backlogged for 2 weeks now on the parts. I'm like that's ok, your going to provide a replacement rental car right? they said no and they will call me when the parts are in. effin bull****! I left there hoping to catch maple mazda in time, but they were already closed. I can't believe avante mazda would let their customer leave in an unsafe vehicle. What dealership did all of you guys go to and did you receive a replacement rental vehicle?

[repoman_2]

My understanding is that any customer with the C1099 (EPMS malfunction) is to be placed into a rental car and the vehicle is to be grounded. Other than that you are to sign a liability waiver stating that you would like to drive the vehicle until parts come in.

[michaelm]

My understanding is that any customer with the C1099 (EPMS malfunction) is to be placed into a rental car and the vehicle is to be grounded. Other than that you are to sign a liability waiver stating that you would like to drive the vehicle until parts come in.

I have that problem with my 3 and wasn't even given the option of a loaner vehicle :(... I sent an email to the sales manager who I bought the car from

[BigO]

Avante Mazda is crap! I brought my car in today for diagnosis and they found the problem logged in my cars computer. They told me that unfortunately they are backlogged for 2 weeks now on the parts. I'm like that's ok, your going to provide a replacement rental car right? they said no and they will call me when the parts are in. effin bull****! I left there hoping to catch maple mazda in time, but they were already closed. I can't believe avante mazda would let their customer leave in an unsafe vehicle. What dealership did all of you guys go to and did you receive a replacement rental vehicle?

Agincourt, but I feel like my first rental was less safe than my 3, the second (Yaris) is much better its as old as my car...

[BigO]

Agincourt, but I feel like my first rental was less safe than my 3, the second (Yaris) is much better its as old as my car...

BTW bought my car from MOT, I have no idea what they're doing about the matter but Agincourt is just up the road from my work. MOT is sadly too far. So far I received great service from Agincourt, really can't complain

[sudz]

Oakville Mazda my friends.

I was one of the first people to have this happen to, just over a year ago - They redesigned the pump to be more resistant to this, and it was shipped from japan - Dealers didn't have a stock of them as it was a new find - Oakville Mazda gave me a loaner for OVER 3 WEEKS! Sadly, it wasn't a MS3... lol, but it was definately appreciated.

[Nemesis2004]

Lost Power Steering twice on the highway on my 2009 Mazda 3 GX. Brought it in to Prima Mazda in Woodbridge and so far it's been a week and they tell me it may be another full week since the part is back ordered........hmmmm I wonder why is this part back ordered ????

[MRT_MS3]

Its a major safety concern so do not take no for an answer in terms of getting a loaner. They are liable in giving you another car.

[michaelm]

Its a major safety concern so do not take no for an answer in terms of getting a loaner. They are liable in giving you another car.

After emailing service and anne-marie, I got a call today from the service manager Ted from Avante who apologized on behalf of the retarded service consultant who looked at my car. If I got into an accident re: the power steering failing I would've sued their asses for negligence as they found the problem on my car and let me drive off. Ted spoke to me in a very concerned and professional manner. He's cool, I will consult with him at Avante from now on.

[Terrible3]

I had mine go last year on my trip to Virgina. I was on my way from the VIR track to Ny and wanted to stop in Washington DC and tour. As I pulled into the security to park in an underground lot it failed. Needless to say when I said my car would not be able to park in the garage security rushed my car....

Anyways it took 3-4 weeks for the parts to come in. In the mean time they gave me a Yaris.... what a POS.

[BigO]

I had mine go last year on my trip to Virgina. I was on my way from the VIR track to Ny and wanted to stop in Washington DC and tour. As I pulled into the security to park in an underground lot it failed. Needless to say when I said my car would not be able to park in the garage security rushed my car....

Anyways it took 3-4 weeks for the parts to come in. In the mean time they gave me a Yaris.... what a POS.

I'm in a Yaris right now, i know what you mean, but just drove 600km and used $35 in gas. My 3 doesn't even come close to this.

[michaelm]

lol im in a Hyundai Accent loaner vehicle until my car is fixed. The thing is a pocket rocket! It's really good on gas as well.

[BigO]

Got my car back today. I'll tell you, you don't really appreciate your car until you've driven something totally different for 2 weeks. The 3 just feels right (compared to the Yaris and the Sienna) ;)

[Silv3r]

Got call from dealer. Parts came in for my car. Dropped it off, got into a "great" rental and should be able to pick up my car tomorrow after work. Will keep you posted on how it went.

[TokyoKiller]

Got call from dealer. Parts came in for my car. Dropped it off, got into a "great" rental and should be able to pick up my car tomorrow after work. Will keep you posted on how it went.

What's the "great" rental? :chuckle

[michaelm]

Thou the little Hyundai rental is gone, and it took a while for the dealer to get the parts... I'm happy that the car is fixed and I'm back in my mazda :)

One thing I did notice when I got the car back was that the steering wheel was a bit stiffer. I guess since its a new pump it will adjust in time.
GL to the rest of you waiting for the replacement parts >=]

[shaqkur]

got my Mazda3 back today. took about 3 weeks. i too noticed that the steering is stiffer/tighter which i actually prefer. my invoice says new pumps, new lines and flushed. hopefully that solves the problem. kudos to QEW Mazda!

[BigO]

Just a stupid thought, what do you think is worse the power steering shutting off randomly or Toyota's "unintended" acceleration problem. BTW my friend (not from forum) has an '09 hatch he was making fun of me for this problem. A week later his power steering goes on the 401.

[Iceman_F1]

Just a stupid thought, what do you think is worse the power steering shutting off randomly or Toyota's "unintended" acceleration problem. BTW my friend (not from forum) has an '09 hatch he was making fun of me for this problem. A week later his power steering goes on the 401.

Toyota's "unintended" acceleration problem. Reason being the majority of people who would get this would either A) Panic and forget what to do or B) not even know what to do in the first place. In which case they are kinda screwed. Unlike the power steering going where it's not like you CAN'T steer...just that it takes a LOT of effort to do so and you are still able to stop.

[xxSlidewaysxx]

That and the PS problem is mechanical of sorts where the Toyota issue was purely electronic.

[BigO]

That and the PS problem is mechanical of sorts where the Toyota issue was purely electronic.

Not necessarily, they did put the metal piece between the pedal and the base of the accelerator, so that it doesn't go too far. What I'm trying to get at is if you're in the middle of a sharp turn and your p/s cuts out it would really suck, chances are you won't expect it.

[Pyro]

this happened to me today in the parking lot of pacific mall too....gotta bring it to a dealer now

[Kaiserhead]

http://www.thestar.com/business/auto/article/831248--u-s-probes-bmw-mazda

U.S. probes BMW, Mazda
Cars examined for possible power steering flaws

Bayerische Motoren Werke AG and Mazda Motor Corp. cars are under investigation by the U.S. auto-safety regulator for possible defects with power-steering systems.

The BMW Z4 and Mazda3 have been the subject of 140 complaints related to a loss of power steering, the National Highway Traffic Safety Administration said today on its website. The probe of more than 342,000 vehicles may lead to recalls.

The safety agency has elevated oversight of defects following record recalls of more than 8 million vehicles by Toyota Motor Corp., the world’s largest automaker.

The model year 2007-2009 Mazda3s have had three reported crashes out of 33 complaints and model year 2003-2005 BMW Z4s have had one crash and 107 complaints, NHTSA said.

“We will provide all the information they request and we co-operate with them always at these levels,” said Tom Kowaleski, a U.S.-based spokesman for BMW, based in Munich.

Tamara Mylnarczyk, a U.S. spokeswoman for Hiroshima, Japan- based Mazda, didn’t immediately respond to a phone call seeking comment.

The investigation covers an estimated 48,764 BMWs and 293,787 Mazdas, NHTSA said. The BMW “steering wheel sticks, binds or locks up, and requires increased steering effort resulting in difficulty controlling the vehicle,” the agency said.

The BMW malfunction, which occurs at speeds of 72 kilometres per hour or greater and temperatures of 24 degrees Celsius or higher, may cause drivers to over-steer when turning, NHTSA said.

In the Mazdas, complaints “allege loss of power steering assist while driving, requiring excessive force on the driver’s part to maintain control, or in some cases causing the driver to lose control of the vehicle,” NHTSA said.

BMW has recalled this year in the U.S. motorcycles for brake and stalling defects, 1 Series luxury cars for seat-belt retractors that could ignite and sport-utility vehicles because windshields may not be properly attached.

[Brammer]

So here we go.

Ya gotta wonder - was it really worth it for Mazda to ignore the issue compared to the negative publicity that has already started (Star article above - case in point)?

I guess there are accounting folks somewhere who figured the hit on brand value was less than the $$$ it would cost to recall. Now they may have to pay for both.

B

[xxSlidewaysxx]

Risk analysis at it's worst?

[michaelm]

It's about freggin time they made it public. Having my steering wheel lock up in the middle of a turn was one scary experience.

[lowlevel]

2009 Mazda 3 i here (sales slip says GX, but ownership says i)
20,000km, purchased just over a year ago.

We're getting grinding noise and loss of power steering at slow speeds (parking.)
Seems to come and go, no power steering light on dash...

Dropped it off at Mazda of Toronto... They'll look at it tomorrow and let us know what they find.

:whoa

[lowlevel]

They didn't find anything wrong with it, so we picked it up today. I drove it around some more, and it seems fine now.
They checked for codes and there were not any set. I suspect this will come up again after driving the car around in traffic or in the heat... *shrug*


2009 Mazda 3 i here (sales slip says GX, but ownership says i)
20,000km, purchased just over a year ago.

We're getting grinding noise and loss of power steering at slow speeds (parking.)
Seems to come and go, no power steering light on dash...

Dropped it off at Mazda of Toronto... They'll look at it tomorrow and let us know what they find.

:whoa

[Peter Harper]

I Have a 2008 Mazda 3 with 63,000 kms and just experienced for the first time the power steering failure. Obviously in the wrong place and at the wrong time this could cause a nasty accident and\or fatality.

Reading on the web and talking to my dealership this is obviously a known problem with a range of M3's.

Does anyone know how to register a formal complain with Mazda and Federal authorities in order to increase the pressure for this to be a recall item.

Hope to hear from you.

[Ogata]

At about 49K and the Power Steering light went on for me a couple of weeks ago. The car did not produce any error codes but for precautionary measures, they gave me a rental as they need to replace the pump but the part is backordered. I really wonder if the squealing is normal or not for our cars. Any 2010's hear any squealing with turning?

[Speedy2008]

Wow. I just read about this today because there's a note posted on Mazda Canada's website now.

[liquidzyklon]

Wow. I just read about this today because there's a note posted on Mazda Canada's website now.Thanks Speedy2008. I just saw the video Mazda put out. Personally, I would think that a recall should be less harmful for the Mazda brand and instill the confidence back into their customers. The recall would still pale in size compared to Toyota's recall. Let see how this pans out.

[McGuyver_3]

ill be 100% honest with all of you but i DO NOT think that the loss of power steering is a safety concern. Its a luxury item that was installed to help assist the driver. the locking up part is just the stiffness from the lack of power steering pump, it's not like the steering wheel doesnt move at all. At higher speeds mannual steering is easier to control, but if you were to paralel park oh boy lol have fun

[michaelm]

ill be 100% honest with all of you but i DO NOT think that the loss of power steering is a safety concern. Its a luxury item that was installed to help assist the driver. the locking up part is just the stiffness from the lack of power steering pump, it's not like the steering wheel doesnt move at all. At higher speeds mannual steering is easier to control, but if you were to paralel park oh boy lol have fun

I think it is a safety concern since we purchased the car with the knowledge that it has power steering installed and should be engaged at all times while driving. What if the Power steering cuts off during say a left turn causing an inexperienced driver who is not used to driving without powering steering to loose grip of the wheel and crash into the sidewalk/car/pedestrian causing injury. Also this issue kicks in during low rpm's. What if the power steering all of a sudden cuts off during slippery conditions such as our winters here in Canada... thats a nasty accident waiting to happen.

[McGuyver_3]

I think it is a safety concern since we purchased the car with the knowledge that it has power steering installed and should be engaged at all times while driving. What if the Power steering cuts off during say a left turn causing an inexperienced driver who is not used to driving without powering steering to loose grip of the wheel and crash into the sidewalk/car/pedestrian causing injury. Also this issue kicks in during low rpm's. What if the power steering all of a sudden cuts off during slippery conditions such as our winters here in Canada... thats a nasty accident waiting to happen.

Not so much back in the 80's and early 90's they pretty much all had mannual steering and they managed just fine. Mind you they were used to it but in the article it sounds more like the steering locks and it doesnt turn at all. As long as it still works I don't see any hazards. A little more force is needed but then again once a car is moving and rolling the steering becomes alot easier

[xxSlidewaysxx]

When you are used to have PS the sudden loss of it makes a huge difference. I lost mine twice, the second time was on the 410 going to work in rush hour, and boy that was fun.

And back in the 80's and 90's the manual racks were designed that way. The racks in the 3 were designed for power assist and turning them manually is not an easy task. I'm 6 foot, 220 lbs and with no power assist the 3 is more then a handful.

[Mitchell3]

I was idling for about 2 minutes, odd grinding noise came from the engine and the check engine came on. When i went to pull away, no power steering, no fluid leak either. I took it right away to Direct Mazda in Mississauga, and they had me patched up in a couple of hours.

Apparently it's a known issue of sorts, they knew exactly what went wrong and had the kit to repair it.

My first real problem with the car and i've only had it for 1 year now, with 39,000 kms and change on it.

sounds like what happened to me last evening. not the first time either. but both time under similar conditions, summertime, hot day, low speed or idling. only the most recent time i heard that noise you said. i had the hood open for a while both times and that cures it.

[McGuyver_3]

When you are used to have PS the sudden loss of it makes a huge difference. I lost mine twice, the second time was on the 410 going to work in rush hour, and boy that was fun.

And back in the 80's and 90's the manual racks were designed that way. The racks in the 3 were designed for power assist and turning them manually is not an easy task. I'm 6 foot, 220 lbs and with no power assist the 3 is more then a handful.

I know what you mean, I lost my power steering in my old car a few times as well but that was due to my tampering with my old car so much. It was a handful to manage but the main point i am trying to get across is you can still turn the car hence why I don't see it as a hazard. At work we push cars around so maybe I am used to it because of that lol

[liquidzyklon]

In response to post #60 about the power steering investigation, it seems like Mazda is doing a recall as per this news story. However, this is only the US but should hopefully carry over to Canada.

http://www.autonews.com/apps/pbcs.dll/article?AID=/20100813/OEM/100819915
------
MONTEREY, Calif. -- Mazda Motor Co. is recalling more than 200,000 Mazda3 and Mazda5 vehicles from the 2007-2009 model years because of faulty power-assist steering pumps and pipes.

Mazda alerted the National Highway Traffic Safety Administration of the recall on Thursday, Robert Davis, Mazda's senior vice president of product development and quality, told Automotive News.

The recall notice has not yet been posted on NHTSA's Web site.

The recall comes after NHTSA opened an investigation in June into power steering failures in the Mazda3 from the 2007-2009 model years. NHTSA received 33 complaints of power-assist steering failures in Mazda3 vehicles from the 2007-2009 model years, and loss of steering control was reported as the cause of three crashes, according to NHTSA investigation documents.

Vehicles that experience a power steering failure “will require more physical effort to steer, but at no time is the vehicle undrivable,” Mazda said on its Web site. It also posted a video explaining what drivers should do if the problem happens.

NHTSA has also investigated power steering problems in BMW Z4 roadsters.

Davis said the vehicles' power steering system can shut down when sensors in the steering pump become contaminated with rust from pipes that connect the power steering pump to the steering rack. The power steering pump shuts itself down as a failsafe measure.

Rust formed in some pipes connecting the power steering pump to the steering rack during manufacturing when the pipes were coated and cleaned, Davis said.

A NHTSA service bulletin has been out for over a year, but due to the number of vehicles equipped with the power steering system, Mazda decided the best way to deal with the problem was to issue a full recall, Davis said.

Owners of the vehicles can go to dealerships to replace the power steering pump and pipes connecting it to the steering rack.
-----

[Brammer]

It should apply to Canada too. The US cars have some differences but I highly doubt that the power steering system is one of them.

[TokyoKiller]

Mazda Canada is recalling 90,000 vehicles to fix problems with the power-steering system that could lead to a crash.

The recall involves model year 2007 to 2009 Mazda 3 and Mazda 5 vehicles built from April 2007 through November 2008.

Mazda says the vehicles could have a sudden loss of power-steering assist, making it more difficult for the driver to steer the vehicle.

The automaker says that could increase the risk of a crash.

In the U.S., the National Highway Traffic Safety Administration said Mazda Motor Corp. would recall 215,000 vehicles.

The U.S. government opened an investigation into steering problems in the vehicles in June after 33 complaints, including three crashes.

SOURCE: TheStar (http://www.thestar.com/business/article/848988--90-000-mazda-3s-and-5s-recalled-in-canada-for-power-steering-problems)

[MPS]

i wonder if MS3 falls in to this trap

[MajesticBlueNTO]

i wonder if MS3 falls in to this trap

MS3 doesn't use Electric power steering like the MZ3.

[Greg_di]

already had mine done couple months ago when mine gave out, this problem has been widespread dont know why it took them so long to act

[Zomo]

This is interesting. I have a 2008.5 Mazda 3 GT Hatchback, with 40,000+ Km. Last year (May 2009) I was making a slow turnaround from a pullout on a US national park, and in the middle of the maneuver (stopped, shifting from reverse to forward) my power steering went out with the warning light on. This was a little alarming as the park in question was in southern Arizona, amid cacti and frying lizards. As the owner's manual suggests, I shut off the engine, waited a minute, and restarted, and it came back. I assumed it was a glitch, or the fact that I was cutting the steering hard and was on somewhat of a tilt, perhaps messing with a fluid sensor or something. No other problems on a 12,000 km cross-country drive.

Very interesting. I had a similar situation this summer - I pulled into a parking lot in Toronto, decided I wasn't going to stay, and the power steering was out again. This time it didn't come back even after a half hour. I checked the power steering fluid level at that point, and it look like it had bubbled up well above the "MAX" indicator. When I went back the next morning (how perfect to have it happen in a parking lot) everything was fine, and the level was back at or below MAX where it should be. Both days were very hot, and involved being effectively stopped with a sharp turn of the wheel; I've never had any other trouble, nor at speed.

I was going to have the steering fluid replaced and things checked as I'm going in for servicing, but now it certainly sounds like my problem may be related to this recall - my VIN is in the range they are looking at.

[bunchi]

so does one just go to a mazda dealership and tell them to fix it (even though i haven't had the problem, knock on wood)?

i've been going to mazda dealership religiously for all maintenance until before my 48k service. since then I've been going to street performance. is my car still going to be honored to have this defective part replaced? i'm now at 52K.

[Jeff0]

As per news today, Mazda Canada officially announced the recall.

[philipfreire]

I contacted my dealership and they said will start replacing the recall parts in September (less than two weeks away)

[rajin929]

i've seen some news stories that state just 07-09 modeal years, but some news say with a production date of April 2009 onwards...which is correct?

my mrs. took delivery of her 2007 Mazda 3 in Sept of 2006

[Harbour Rat]

I fervently await my recall notice. Shiny new parts for free. I feel like a kid at Christmas. Almost (not quite) makes me wish I could still get a boner, just to show how excited I am.

[sarujo]

Here's the story in the Globe. Also saw it on CBC news. 90,000 Canadian vehicles.

http://www.theglobeandmail.com/globe-drive/car-tips/recalls/90000-mazdas-recalled-in-canada/article1677110/

Oddly mazda.ca site does not have any mention of this.

[bman13]

I contacted my dealership and they said will start replacing the recall parts in September (less than two weeks away)

+1...spoke to them as well and said same thing.

[SonicBoy]

already had mine done couple months ago when mine gave out, this problem has been widespread dont know why it took them so long to act

What did your repair order say for parts replaced? I assume the electric motor?

[TokyoKiller]

What did your repair order say for parts replaced? I assume the electric motor?

I believe it was the power steering pump.

[maria m]

Finally Mazda is taking action. After countless complaints to my dealer and being told that shutting off the car and restarting it should bring back the the power steering. Try doing that when you are driving at 100km an hour on the Don Valley Parkway.

[SilentJay]

Funny thing is, Mazda Japan were replacing these last month.

[xxSlidewaysxx]

i've seen some news stories that state just 07-09 modeal years, but some news say with a production date of April 2009 onwards...which is correct?

my mrs. took delivery of her 2007 Mazda 3 in Sept of 2006
See if your VIN is in this range:

2007-2009 Mazda3 vehicles (NOT including Mazdaspeed3) with VINs below (produced between April 1, 2007 and November 4, 2008)
2007-2008 JM1BK****** 742201 - 880507
2008-2009 JM1BK****** 100002 - 251982
2007-2009 Mazda5 vehicles with VINS JM1CR***** 155672 - 349055 (produced between produced between April 1, 2007 and November 4, 2008)

[FLIPDADY]

Here's the story in the Globe. Also saw it on CBC news. 90,000 Canadian vehicles.

http://www.theglobeandmail.com/globe-drive/car-tips/recalls/90000-mazdas-recalled-in-canada/article1677110/

Oddly mazda.ca site does not have any mention of this.
I see it on there.

[PearlM3]

Just had mine done last month, they replaced the Power steering pump as well as the hoses connected to it.

[mazda_gurl]

Fack - wish this was for the 06's as well cause my power steering is having some issues :(

[TheMAN]

Fack - wish this was for the 06's as well cause my power steering is having some issues :(

get your ps system flushed and see if it improves... my friend's 5 which is out of warranty got flushed DIY... it's a lot better now

[TheMAN]

Mazda Europe is also recalling the cars... not surprising since this is a global issue and most 3s are built in Japan as well as most parts come from there


Only a few specific models, produced between 2 April 2007 and 30 November 2008, could be affected: The first generation Mazda3, with either the 1.6 MZ-CD diesel engine or the 2.0 MZR gasoline engine, and the Mazda5 with either the 1.8 or 2.0 MZR gasoline engines. In Europe, this represents a total of 40,260 Mazda3 and 30,242 Mazda5 cars.

[sarujo]

In the safety recalls section (buried under corporate) it only has the video puff piece about what happens should the PS fail. This was up for quite some time. It makes no mention of the actual official recall, how many vehicles affected etc. It says, "You may have seen news reports regarding a recall involving the power steering system on certain 2007-2009 MAZDA3s and MAZDA5s. "

It's a little disappointing that the mazda.ca not only made it hard to find, but also that the media has more information available.


I see it on there.

[TheMAN]

the recall will come out on the 8th in the US... probably around the same time in canada... letters to owners won't go out until the middle of next month... please be nice to the dealers by NOT bothering them right now as they will give you a "we don't know answer"

read this letter to NHTSA and you will know more than dealers will ever know for the time being:
http://nhthqnwws112.odi.nhtsa.dot.gov/acms/docservlet/Artemis/Public/Recalls/2010/V/RCDNN-10V374-7130.pdf
the recall will be assigned the number "6010H"

as known already, rust from the power steering pipe caused the pump failures... the pipes had rust in them before finishing/coating was done because of slow production/stoppage as stated in the letter
since no details are available yet over exactly what will be done with the recalls, I can only imagine that every car that goes in will have the pipes replaced and system flushed... while cars with more serious problems (actually had pump quit on them on the road) probably will have the pumps replaced... I don't know what will be done so don't quote me on this... I am just speculating!

[mazdaskit]

I just called mazda of toronto and they said who ever vin # it is we will be getting a letter within the next 4-6 weeks about this since they dont know what cars really need it

[cwp_sedan]

I just called mazda of toronto and they said who ever vin # it is we will be getting a letter within the next 4-6 weeks about this since they dont know what cars really need it

Isn't that what TheMAN said in the post right above you?

[mazda_gurl]

get your ps system flushed and see if it improves... my friend's 5 which is out of warranty got
flushed DIY... it's a lot better now

Thanks!

Ill keep this in mind when I get it looked at :)

[allenjilin]

So we have to wait until mid September to get the car fixed, hopefully, nothing happens to me (and all you gus) before that or I will make sure Mazda Canada become the most haunted place in town. :complain

[mazdaskit]

Isn't that what TheMAN said in the post right above you?

opps lol didnt look below :chuckle

[mido]

lol, it was pretty weird because i had just finished watching this story on CBC, went out to use my car and there was the power steering light on the dash! But turns out it was just a fuse:P

[ibugsy]

My 08 with 140,000 kms and no issues.

[jong866]

I haven't read the entire thread, but, Mazda has known about this for a LONG time (that is correct) my power steering failed (i think this spring or last summer) and when I took it to the dealership they said there was somethign to do with tiny shards of metal getting inside a few pumps in my model year (2008 3 gs) and that it was not officially recalled until they processed X amount of pwr steering pumps and they didn't know the exact number. Looks like Mazda hit it's target. But yeah, when these things die... they DIE with no warning.

What i did? It died, shifted to neutral, while moving turned vehicle's engine off, then immediately restarted it and pwr steering came back on, only to fai l again 2 minutes later. Yeah I know i'm stupid for doing that, but it was the middle of the night with no othwer vehicles nearby on a divided road with a center median! (which i know isnt an excuse, but yeah)

[jong866]

Also come to think of it, the same issue happend in my 2007 M3gx

[starwind]

I think it is a safety concern since we purchased the car with the knowledge that it has power steering installed and should be engaged at all times while driving. What if the Power steering cuts off during say a left turn causing an inexperienced driver who is not used to driving without powering steering to loose grip of the wheel and crash into the sidewalk/car/pedestrian causing injury. Also this issue kicks in during low rpm's. What if the power steering all of a sudden cuts off during slippery conditions such as our winters here in Canada... thats a nasty accident waiting to happen.

I agree that it is a safety concern, at least in some circumstances.

This is what happened to me I guess about a year ago now... I was making a left turn when the power steering failed in my Mazda 3... with no warning, I was definitely not expecting it. I have also never driven a car without power steering (and never want to again!!), so there was that added surprise.

To be honest, I credit the driver training I had had with helping me not panic, maintain (_barely_) some kind of control of the vehicle, and manage to get the car over to the side of the road I was turning on to. Had there been any parked cars or other obstructions on that road, I would have hit them, plain and simple. I was very thankful I was turning onto a residential street.

Personally, I find the Mazda video on their recall webpage somewhat misleading. It shows a person going in a mostly straight line only having to turn the wheel a bit -- even in the low speed avoidance part. If the failure occurs when you are making a real R or L turn, you have to turn the wheel **much** more than that, and it is very very very hard to turn... NOTHING AT ALL like what they show in the video. Yes, one's chances of a failure happening during a "real" turn are probably small, but a few of us on this board have had it happen, so it certainly is not nil. The consequences could be quite messy [OTOH, knowing in advance what to do may not help that much anyway; what you really need is empty space between you and a friendly curb !! ;-) ].

-SW

[thanu31]

the steering light came on today and i lost power steering for about 1km, but thankfully it returned.

I called Scarboro mazda, they told me to bring it in right away, and they will give me a free rental until the parts are in and it is fixed. The guy on the phone didnt care about my VIN he just said come ASAP so we can give you a rental.

im going tomorrow, hope im not stuck with a rental for too long:(

[michaelm]

the steering light came on today and i lost power steering for about 1km, but thankfully it returned.

I called Scarboro mazda, they told me to bring it in right away, and they will give me a free rental until the parts are in and it is fixed. The guy on the phone didnt care about my VIN he just said come ASAP so we can give you a rental.

im going tomorrow, hope im not stuck with a rental for too long:(

I was stuck with a rental for more than a week because they were so back logged. This was like a couple of months ago thou... They should have a lot of replacement ps pumps in stock by now. Good luck bro~

[thanu31]

hmmm
What rental did you get?

Lol i dont want to be stuck in a ford focus for more then a week,

[michaelm]

hmmm
What rental did you get?

Lol i dont want to be stuck in a ford focus for more then a week,

Lol. I got a hyundai accent that had like 500 kms on it. Lets just say when I returned it there was a hell of lot more :P Good on gas, but it's a chick deflector lol.

[Harbour Rat]

I got an email from the dealer today about the recall:


Dear Ronald,

Thank you for your strong support during this challenging period. Your safety is very important to us at Moffatt's Northwood Mazda. Unfortunately, at this time we have not received complete details from Mazda regarding the just-announced recall of power steering in certain models.

Mazda Canada is planning to notify all affected customers via mail on September 15, 2010. Due to a limited supply of repair parts, and a large number of affected vehicles, Mazda will send customers a second notification indicating when to bring in their vehicle for recall repairs. Mazda will cover all the costs for this repair.

As soon as we receive final notification from-Mazda, we will check your vehicle identification-number on your 2008 Mazda3. If we find your vehicle qualifies for this-recall, we will notify you via email or phone with further instructions.

Mazda Canada advises that you should not be afraid to drive your car. If the power steering assist becomes inoperable, the power steering malfunction-indicator-light-illuminates. Steering is still possible, but requires more physical effort. Should this situation occur, pull your vehicle safely to the side of the road and turn off the engine. After a short period of time - typically up to 15 minutes - restart the engine. The power steering malfunction light may go out and power steering assist may return. Should you experience this condition, please contact us at 866.867.0688.

Our highest priority has been to quickly and effectively address the needs of the owners of affected vehicles. As a Service Rewards Member at Moffatt's Northwood Mazda, please rest assured that we are doing everything we can to ensure this process runs smoothly.

Sincerely,

Your Friends at Moffatt's Northwood Mazda

So it looks like it will take a while for Mazda to process all the affected vehicles. Not surprising given the number of Mazda3s sold in the past few years. At least there is an official acknowledgment of the issue and provisional information about the current status of the recall.

For what it is worth, Mother got a recall notice for the driver's side airbag on her 2001 Civic last year, 3 or 4 years after the recall was issued. Hopefully Mazda can power through this recall a bit faster than that.

[rocky.singh]

Same problem as Anrky. Parked the car and idled for 4-5 minutes, came back reversed and no power steering. Just turned off the car and it started up fine afterward.

Rocky

[TheMAN]

Since the recall isn't out yet but cars still have issues (duh), mazda updated the TSB this morning until the recall is officially out (which should replace it)... all that's really changed is, the VIN ranges have now been expanded:
2007-2009 Mazda3 vehicles (NOT including Mazdaspeed3) with VINs below (produced between April 2, 2007 and November 30, 2008)
• 2007 JM1BK****** 742201 - 774382
• All 2008
• 2009 JM1BK****** 187372 - 257722
2007-2009 Mazda5 vehicles with VINS JM1CR****** 155460 - 351393 (produced between produced between April 2, 2007 and November 29, 2008)

There is also an explicit note stating that bottled ATF must be used in order to ensure zero contamination (any of which may cause issues)... why this statement? Because there are dealers out there that try to make an extra buck by using bulk oil out of a pump (which causes warranty claim issues anyway as Mazda will check order history for Mazda chemicals)

Fluid spec has been changed to M-5 (original spec is M-3/Dexron/Mercon) for higher temperature stability and more anti-oxidants

Brand new pumps (mechanical portion) are no longer available, only reman ones

[Zelfiris]

I personally do not own a Mazda but it scared the **** out of me when my gf called and this problem happened to her. She was turning and the car did not respond with it, luckily she break in time. After getting her rental, I found out this is the 4th time it happened with her Mazda over the last 2 years. Two times before when her sister was driving it, one time on the highway her dad driving and this time herself. Each time she brought it in for inspections but concluded nothing. Its a Mazda 3 GX 2008 with 60,000km on it.

I had looked for a few months to getting a Mazda 3 GS for my first car but I believe I will pass momentarily as I do not want to encounter this kinda incident again.

If no one else had any issues, that is a major relief :)

[TheMAN]

it won't happen again once the recall is done! don't get scared away by such a minor issue
the recalls will start rolling out next week... so it doesn't matter if you buy the car now or then, it will get done one way or another

of all the people that had their cars repaired, so far no repeat failures

it's unfortunate and isolated that your gf had to put up with a crappy dealer that refused to repair the car simply because they couldn't duplicate the issue.... most people who had this issue had dealers that took their word for it even if they couldn't really duplicate the problem... those reputable dealers don't want to risk jeopardizing customer relations as well as put themselves in liability over a safety issue

[Zelfiris]

thanks for the reassurance, she is getting the back car today and looking forward to see what the dealer says

[Takumi616]

waiting for my recall letter :rant

[TheMAN]

recall 6010H is officially out
EVERYONE will get power steering pump and hoses replaced

the system will first get flushed with Petro Canada D3M ATF... then the pump and lines get removed from the car and a reman pump gets installed along with new lines
then the system will get filled with Mazda ATF M-5 fluid... what's left of the BP fluid in there will just be inside the steering rack and will mix with the ATF M-5... it is inconsequential

dealers should have a 55 gallon barrel of the Petro Canada D3M ATF by now



parts availability is limited as pumps are getting remanufactured, so please do NOT bring your car to the dealer early unless your car has exhibited a power steering failure... if your car is still working fine, then wait for the recall letter for instructions

[Cosmo77]

I would not be expecting letters till late this week, but more likely next week.

[mike555]

Has anyone gotten their letter yet?

[repoman_2]

WOW.......your free repair will be done soon. Don't fret

[McGuyver_3]

Since the recall isn't out yet but cars still have issues (duh), mazda updated the TSB this morning until the recall is officially out (which should replace it)... all that's really changed is, the VIN ranges have now been expanded:
2007-2009 Mazda3 vehicles (NOT including Mazdaspeed3) with VINs below (produced between April 2, 2007 and November 30, 2008)
• 2007 JM1BK****** 742201 - 774382
• All 2008
• 2009 JM1BK****** 187372 - 257722
2007-2009 Mazda5 vehicles with VINS JM1CR****** 155460 - 351393 (produced between produced between April 2, 2007 and November 29, 2008)

There is also an explicit note stating that bottled ATF must be used in order to ensure zero contamination (any of which may cause issues)... why this statement? Because there are dealers out there that try to make an extra buck by using bulk oil out of a pump (which causes warranty claim issues anyway as Mazda will check order history for Mazda chemicals)

Fluid spec has been changed to M-5 (original spec is M-3/Dexron/Mercon) for higher temperature stability and more anti-oxidants

Brand new pumps (mechanical portion) are no longer available, only reman ones

just had a quick question. My 10 was produced Nov 08does this mean mine is a part of this recal?

[xxSlidewaysxx]

@McGuyver_3: is your VIN included?

[McGuyver_3]

2008 says all and mine was produced nov 08 but is classified a 2010 with JM1BL. The recal is for 07-09. Theoretically it should not be part of the recal but they were using parts in 08 that they werrte using during the recal

[xxSlidewaysxx]

You may have different level parts. My company does assembly for Ford and there are usually some "New Model" parts around that are different from current spec. How different IDK but we do keep them separated. You may be right but my gut leans the other way.

[McGuyver_3]

i have nothing to worry about really as i have extended warranty anyways lol just was curious to know. I have driven cars without power steering before so i know what to expect

[TheMAN]

the part numbers for the hoses and pump are different in the BL
the part causing the issue are the hoses, which makes the pump fail... if the hoses are not defective then the pump theoretically will never fail

[xxSlidewaysxx]

the pump theoretically will never fail

I wouldn't say never

[TheMAN]

keyword: theoretically

[wherermykeys]

Just wondering...I just purchased my 2007 from a used car dealership a week ago...will they know to send the letter to me or will it go to the dealership as it was in their name on Sep 15th?

[repoman_2]

Just wondering...I just purchased my 2007 from a used car dealership a week ago...will they know to send the letter to me or will it go to the dealership as it was in their name on Sep 15th?

you should contact Mazda Canada customer service and advise them that you are the new owner. Bring up to them the concern about the recall, and I'm sure they will have a solution.

[ericssonfan]

Received my letter today from Mazda Canada dated Sept 15

RE: 2007-2009 Mazda3 and Mazda5 Power Steering Voluntary Safety Recall 6010H
Vehicles produced between April 2, 2007 through November 30, 2008 are affected.

Basically describes the problem, states that parts are in short supply and 2nd notice will be issued once parts are available. The letter also emphasized that the repair will be performed free of charge!!

Also one very important point taken straight from the letter:
"If you have already paid for the inspection, repair or replacement of the power steering system due to a defect prior to receiving this notice, you may be eligible for reimbursement of reasonable repair expenses based on Mazda's repair standards. The reimbursement form is available for download at www.mazda.ca/recall. If more convenient, contact your local Mazda Dealership to assist you with the completion and submission of the reimbursement request."

[VWisTROUBLE]

Lol. Got the exact same letter. I was hoping that it was a letter stating that i could go in and get this fixed but, nooooo.

On another note, how long does this repair take? I can't miss school for this and i work all weekend every weekend :(




Received my letter today from Mazda Canada dated Sept 15

RE: 2007-2009 Mazda3 and Mazda5 Power Steering Voluntary Safety Recall 6010H
Vehicles produced between April 2, 2007 through November 30, 2008 are affected.

Basically describes the problem, states that parts are in short supply and 2nd notice will be issued once parts are available. The letter also emphasized that the repair will be performed free of charge!!

Also one very important point taken straight from the letter:
"If you have already paid for the inspection, repair or replacement of the power steering system due to a defect prior to receiving this notice, you may be eligible for reimbursement of reasonable repair expenses based on Mazda's repair standards. The reimbursement form is available for download at www.mazda.ca/recall. If more convenient, contact your local Mazda Dealership to assist you with the completion and submission of the reimbursement request."

[Iceman_F1]

Lol. Got the exact same letter. I was hoping that it was a letter stating that i could go in and get this fixed but, nooooo.

On another note, how long does this repair take? I can't miss school for this and i work all weekend every weekend :(

Yes, the first letter was saying you will eventually get it fixed and to wait for parts, but it also stated that you only had to wait if it hadn't happened to you yet. If it does happen to you before you get the 2nd notice, you are to call in about it.

If it's anything like what xxSlidewaysxx had earlier in this thread then ~6 hours. Though I have a feeling with this they might get extra people on it or get into a groove on what needs to be done and be able to reduce the time a bit. Basically when you get your 2nd notice to make your appointment, arrange with them when the best time to do it.


TSB>>>>>>>>

TSB: 06-002/09


2007-2009 MAZDA3 AND 2007-2009 MAZDA5 - HEAVY STEERING EFFORT WITH POWER STEERING MALFUNCTION INDICATOR LAMP ON AND DTC C1099

APPLICABLE MODEL(S)/VINS

2007-2009 Mazda3 vehicles (NOT including Mazdaspeed3) with VINs below (produced between April 1, 2007 and November 4, 2008)
2007-2008 JM1BK****** 742201 - 880507
2008-2009 JM1BK****** 100002 - 251982
2007-2009 Mazda5 vehicles with VINS JM1CR***** 155672 - 349055 (produced between produced between April 1, 2007 and November 4, 2008)
DESCRIPTION

Some customers may feel that the steering effort is hard or heavy with power steering malfunction indicator lamp illumination and DTC C1099 [ELECTRO HYDRAULIC POWER ASSIST STEERING (EHPAS)] stored in memory. This problem is caused by contamination of the system from such things as corrosion getting inside the power steering line, sticking in the power steering pump, and lowering the revolution speed. The system then goes into a fail safe function.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE OUTLINE

1. Verify customer concern.
2. Clean the steering gear box by flushing all fluid lines with 10 quarts of fluid.
3. Remove the electric power steering oil pump assembly (A) and pipe assembly (B).
4. Replace the power steering oil pump unit (shaded part of A) on the pump assembly with oil pump kit.
5. Install the repaired power steering oil pump assembly and new pipe assembly.
6. Fill the pump reservoir with ATF MIII and remove air from the line.

Oakville Mazda fixed mine with no issues, 6 hours and done......if you can take it there..

[TheMAN]

please don't quote outdated repair info, thanks!

[Iceman_F1]

please don't quote outdated repair info, thanks!

I don't see how something that was posted 6 months ago when this started to first pop up is outdated and not relevant. However I was mostly quoting that if it's anything close to those steps, that's an accurate time frame to expect for this to take. If it's not the proper steps, why not post something with the proper steps with a time frame then?

[TheMAN]

I already did and posted all the updated information within the past 3 weeks (there are quite a few differences from the old TSB and the recall)
go look at the previous page (even the top of this current page discusses it... it boggles my mind how you failed to notice)

the problem is, you quoted that guy's entire post which has an excerpt of the outdated TSB which is not pertinent to the recall as repair info has changed... the expected time frame of repair wasn't the problem... deleting that junk and leaving only the last thing talking about the oakville mazda 6 hour repair was all that was needed.... because the recall is different than the old TSB, quoting the entire post with it is adding misinformation to this thread (established members would be reading latest posts and not the first one)... you and I also don't have the ability to change/update posts on the first page with current info, so the least we can do is not quote outdated information as common sense courtesy

[Iceman_F1]

I already did and posted all the updated information within the past 3 weeks (there are quite a few differences from the old TSB and the recall)
go look at the previous page (even the top of this current page discusses it... it boggles my mind how you failed to notice)

not to be an ass, but reading fail for you

You're not being an ass...however you also are not reading. I quoted that for the time frame. What you posted, to me, seems very similar steps that doesn't seem to affect the time very much. Also, in your posts on what will be required to do, you don't list a time on how long it will take to complete the work. So again, my quote seems valid as a basic estimate for an answer for VWisTROUBLE until someone closer to the source can give a better answer.

[TheMAN]

again, as I said, you quoted the ENTIRE post which has OUTDATED TSB info... the recall is DIFFERENT
the production date/VIN ranges have expanded
what parts used have changed
what fluid used has changed

if your intention was just quoting the time frame, then snip the rest of that crap out! leaving that outdated crap in only causes confusion as people will be led to believe their cars aren't affected and may go as far as disregarding the recall letters they receive (yes, their stupidity... but people like to play blame games)... this is the problem with us helpful people on the internet, we sometimes do more harm than good! in such cases, it's better to not be helpful at all!

[xxSlidewaysxx]

what parts used have changed
what fluid used has changed


Perhaps I should go back and get the new "new" parts.:whoa

And you 2, stop arguing.....or it's timeouts for both of you.:sad

[ericssonfan]

Yes the letter states that if you are currently having loss of power steering and/or other power steering issues to immediately bring the car in, but for those who aren't experiencing problems need to wait for further instruction. But I think the wait time for these "new" parts is kind of long. Its kind of like Mazda Canada telling me "You're car is fine for now.. But keep in mind your PS can/may go out any minute, but lets just hope it doesn't until we can get you the parts.

ALso ppl who spent out of pocket expense to get anything PS related can get a reimbursement.

[TheMAN]

reimbursement is always done on any recall AFAIK... just have to fill out the form and send a copy of the invoice of course :)

the 2nd letter will be sent out in 5 phases... all owners are randomly selected and sent the letters between september and february... so in otherwords, it's possible you will get your letter tomorrow but your neighbor won't, in a hypothetical situation

[FoXy]

I am lazy and don't want to read this whole thing. Just to clarify, if my car is affected (which I know it is) will they send me a letter? Or do I have to seek out to get it repaired on my own. I am not going to bother reading thru all this bickering.

[ericssonfan]

reimbursement is always done on any recall AFAIK... just have to fill out the form and send a copy of the invoice of course :)

the 2nd letter will be sent out in 5 phases... all owners are randomly selected and sent the letters between september and february... so in otherwords, it's possible you will get your letter tomorrow but your neighbor won't, in a hypothetical situation

ohh.. I thought everybody who had VIN's in the affected range would receive letters.. So if your VIN is within the affected range, you may not get a notice at all? That would be pretty crappy.

[S.F.W.]

I am lazy and don't want to read this whole thing. Just to clarify, if my car is affected (which I know it is) will they send me a letter? Or do I have to seek out to get it repaired on my own. I am not going to bother reading thru all this bickering.
they will send you a letter.

[FoXy]

they will send you a letter.

Kewl, thanks Ami :)

[TheMAN]

everyone affected will get 2 letters, but the 2nd letter comes at a random time no later than february

[VaderX]

Looks like nothings gonna be done for my mazda 3... had a bit of an incident with the PS shorting out on the highway. Took it to mazda of brampton and they said they couldnt replicate the issue and cleared the code on the ECU or whatever. Now I find out theres TSB for it (my MZ3 was built before Feb 07). Took it to mazda of Brampton and said they can't do anything since warranty is over (at that time the 3 year warranty was over by 3 weeks). Took it to Forbes Mazda (in waterloo) and they said they can't do anything until they can see the code in memory. So now I have a faulty PS from Mazda and they won't fix it.

I guess I gotta get it done myself... seeing as how some people are saying it takes half a day... the labour alone will be crazy. Anyone know how much it will cost to get the PS replaced?

[TheMAN]

take the invoice from the mazda of brampton with you to another dealer that isn't crappy... get them to fix it... also complain to mazda canada
it doesn't matter if you're under warranty or not, this recall is for everyone affected, under warranty or not!

they're idiots... they don't have to duplicate anything... the code is the "duplicate" itself!

finally, if nobody does anything for you, complain to transport canada... I hope it doesn't have to get that far because this is a well publicised recall and mazda should take it seriously

[xxSlidewaysxx]

Looks like nothings gonna be done for my mazda 3... had a bit of an incident with the PS shorting out on the highway. Took it to mazda of brampton and they said they couldnt replicate the issue and cleared the code on the ECU or whatever. Now I find out theres TSB for it (my MZ3 was built before Feb 07). Took it to mazda of Brampton and said they can't do anything since warranty is over (at that time the 3 year warranty was over by 3 weeks). Took it to Forbes Mazda (in waterloo) and they said they can't do anything until they can see the code in memory. So now I have a faulty PS from Mazda and they won't fix it.

I guess I gotta get it done myself... seeing as how some people are saying it takes half a day... the labour alone will be crazy. Anyone know how much it will cost to get the PS replaced?
You can have my recall letter, seeing as I already had the issue fixed....take your invoice to QEW Mazda....see if they can do anything...

[Noisy Crow]

You can have my recall letter, seeing as I already had the issue fixed....take your invoice to QEW Mazda....see if they can do anything...

VINs won't match..........

[VaderX]

take the invoice from the mazda of brampton with you to another dealer that isn't crappy... get them to fix it... also complain to mazda canada
it doesn't matter if you're under warranty or not, this recall is for everyone affected, under warranty or not!


I will try the kitchener dealership but I don't have high hopes since my MZ3 isn't part of the recall as my VIN is lower than JM1BK****** 742201 and the TSB that came out before the recall requires warranty.

Things just keep getting worse and worse for my '07 lol. First the door lock assembly issue and now the faulty PS... gonna be tough reselling this car.

[bukjoe]

Got my recall letter today as well.. they sent it on September 15th 2010 .... I have a 09 and haven't had any problems so far.... and hopefully it stays that way.. I work in Korea Town and don't wanna tetris my way out of there with no power steering... haha!

[xxSlidewaysxx]

VINs won't match..........
I was joking.....:(

[Cosmo77]

IF your VIN is effected the letters will be sent out.....HOWEVER if you bought your car 2nd hand or privately, the letter may be sent to the previous owner. Its good to check with your local dealer, or call Mazda with any changes of adress.

P.s. If you are having no troubles with your car please be patient....were getting to you.

[TheMAN]

I will try the kitchener dealership but I don't have high hopes since my MZ3 isn't part of the recall as my VIN is lower than JM1BK****** 742201 and the TSB that came out before the recall requires warranty.

Things just keep getting worse and worse for my '07 lol. First the door lock assembly issue and now the faulty PS... gonna be tough reselling this car.

you should still contact mazda canada and have them document your case and get an exception made... this is a safety issue and they shouldn't be screwing around

[VaderX]

Spoke with the kitchener dealership... they said they can't do anything since my VIN isnt part of the recall.

they quoted $1200 for the original pump + $200 for the lining + $200 labour.

They are now using a re-manufactured pump but I can't get that since I am not part of the recall.

I guess I can't even get them to fix the problem even if I paid them lol

Time to call Mazda Canada.

[boss_derfla]

another reason why dealerships get such bad rap! my ps light came on today and i lost power steering, thank goodness i'm a strong man(08 mazda 3, with ~30,000 km) . i call mazda of brampton, and they tell me since my car is a salvage and not under warranty, they have to "determine whether the is due to the collision", however that's done. (btw the original damage to the car was a light dent on the side.) so to determine that i have to pay $50.00. if by some miracle they actualy come back and say it wasnt due to the collision (which will never happen even if it is part of the recall) then "there's a possibility they'll fix it". so i ask wtf does that mean, 'a possibility'. he tells me its determined by the service manager. so i ask when i can speak with the sales manager. the fool puts me on hold, then he comes back and tells me that it can be due to so many issues so i first have to bring it in and they 'determine why the problem occured'. he couldnt even tell me straight up that they'll fix it or won't. so i say screw them. they just want to make as much $$ as possible off us poor people. there's always an alternate to dealers.

[xxSlidewaysxx]

Got any pictures of the damage???

[VaderX]

Got a call from Kieswetter Mazda and asked me to come by tomorrow morning so they can take a look at the PS =)

[TheMAN]

so did you call mazda canada before then?

[ericssonfan]

I hope they start sending out those 2nd letters and get those parts in stock soon.
Even though some of you haven't had problems with their PS yet, it's still an uneasy feeling knowing that if you're an affected VIN, it can go off on you at any random time...
Ok, enough with the fear mongering..lol

[VaderX]

so did you call mazda canada before then?

No, I got a call from them before I had the chance. I took it there this morning and they said nothing can be done - although they did reassure me that it only happens during really hot days and by their tone it seems that they don't realize that we have a summer season every year lol. I'll call Mazda canada during my lunch break.

[VaderX]

Called Mazda Canada - nothing they are willing to do. Told me to change the pump and what not for $400. This will be my last Mazda thats for sure.

[Iceman_F1]

Called Mazda Canada - nothing they are willing to do. Told me to change the pump and what not for $400. This will be my last Mazda thats for sure.

Are you saying it's your last Mazda due to car problems or because of the lack of service from Mazda? If it's due to the car problems, that's understandable. However if you are basing it off Mazda not doing anything in this case then that's a bad way to look at it. You are out of warranty and you aren't within the VIN range. Sorry if this is a bit rude but what do you expect them to do? They can't be expected to fix every problem someone comes to them with for free. That's what the warranty is for. The piece of mind that if anything happens within that range, you are covered. If you (if bought new) or the person you got the car from (if bought used) didn't get extended warranty, that's your problem not Mazda's. The fact they are doing this recall means they realize there was a problem with a batch of pumps and are working to fix it. If you aren't in the VIN range then it means it obviously wasn't the affected batch and again, it's not their problem. They won't just put all power steering pumps under the same umbrella and fix them all.

Things break down in cars all the time. Some cars more often then others. No 2 cars are alike and you can't say just because one type of car has no problems that yours will also have no problems and vice versa. I'll agree that not all Mazda dealerships aren't the best and will do a lot to try and rip people off or be lazy but there are some good ones out there. Mazda isn't alone with having bad dealerships either so no matter what car company you go to you'll probably encounter similar problems.

[VaderX]

Are you saying it's your last Mazda due to car problems or because of the lack of service from Mazda? If it's due to the car problems, that's understandable. However if you are basing it off Mazda not doing anything in this case then that's a bad way to look at it.

Its a combination of both.



You are out of warranty and you aren't within the VIN range. Sorry if this is a bit rude but what do you expect them to do? They can't be expected to fix every problem someone comes to them with for free.

Well lets see - My rear left suspension is broken, I didnt go to Mazda to get it fixed for free

I was told the fuel pump isn't pressuring properly, I didn't go to Mazda to get it fixed for free

There is rust already in the wheel well and Mazda said its no covered in the rust warranty (which the car is in right now).

With all these major problems I didn't ask Mazda for anything but not fixing an issue they previously acknowledged is just wrong.






That's what the warranty is for. The piece of mind that if anything happens within that range, you are covered. If you (if bought new) or the person you got the car from (if bought used) didn't get extended warranty, that's your problem not Mazda's.



I agree with you but this isn't as much of a warranty issue more of a recall issue (quoting the service manager at kieswtter mazda) - which boils down to them taking responsibility for the safety. Yes, in my opinion this is definitely Mazdas problem (unlike the issues I mentioned earlier).


The fact they are doing this recall means they realize there was a problem with a batch of pumps and are working to fix it. If you aren't in the VIN range then it means it obviously wasn't the affected batch and again, it's not their problem. They won't just put all power steering pumps under the same umbrella and fix them all.

They did previously acknowledge that in a TSB which then was revised as a recall to exclude my VIN. This is done using a formula where they determine if a recall is necessary depending on how many reported issues there are. Just because the VIN is not included in the recall doesn't mean the problem isn't there... they just don't think its worth their while to replace all the pumps in the cars if there are only a few reported cases. its much more complex than that but thats the jist of it.


Things break down in cars all the time. Some cars more often then others. No 2 cars are alike and you can't say just because one type of car has no problems that yours will also have no problems and vice versa. I'll agree that not all Mazda dealerships aren't the best and will do a lot to try and rip people off or be lazy but there are some good ones out there. Mazda isn't alone with having bad dealerships either so no matter what car company you go to you'll probably encounter similar problems.

Thats true but thats not the point I was making at all and I have to give Kieswetter Mazda a credit for atleast trying.

[Iceman_F1]

Well lets see - My rear left suspension is broken, I didnt go to Mazda to get it fixed for free
I was told the fuel pump isn't pressuring properly, I didn't go to Mazda to get it fixed for free
There is rust already in the wheel well and Mazda said its no covered in the rust warranty (which the car is in right now).
With all these major problems I didn't ask Mazda for anything but not fixing an issue they previously acknowledged is just wrong.

I agree with you but this isn't as much of a warranty issue more of a recall issue (quoting the service manager at kieswtter mazda) - which boils down to them taking responsibility for the safety. Yes, in my opinion this is definitely Mazdas problem (unlike the issues I mentioned earlier).

They did previously acknowledge that in a TSB which then was revised as a recall to exclude my VIN. This is done using a formula where they determine if a recall is necessary depending on how many reported issues there are. Just because the VIN is not included in the recall doesn't mean the problem isn't there... they just don't think its worth their while to replace all the pumps in the cars if there are only a few reported cases. its much more complex than that but thats the jist of it.

Thats true but thats not the point I was making at all and I have to give Kieswetter Mazda a credit for atleast trying.

Correct me if I'm wrong, but a TSB is basically Mazda thinks there might be a specific issue with something within a specific range (based on people complaining and repairs having to be done) and the dealers report any problems that come in related to this to narrow if it's something major or still minor. You need warranty to be active for this (which you said you were out of warranty on). Based on what info they get back, they narrow down the problem and if it is a major problem, release a recall. Otherwise just leave it as a TSB.

So basically, if that is true, then you were out of warranty for the initial TSB so they weren't really required to cover it. They revised the VINs for the actual recall and you still aren't covered. Again, not really something you can blame them for. Sure, you have a problem and got unlucky but nothing to do about it now. By your VIN not being in there, that must mean they saw something with that production batch that was different than the ones in the recall and determined that if there's problems with those, it's not the same. Not saying you don't obviously have an issue, but maybe it's a different situation that caused it that wasn't the same as what happened with the recalled cars. Yes, credit goes to Kieswetter Mazda for trying and doing their best.

[aris]

I'm getting mine fixed thrusday mroing...

I went to the dealer to see how much a new rear bumper is and the serivse manger told me that they can do the recall any time :)

[zeron]

looks like the parts is still in short supply? contacted a local dealership and they said wont be able to do anything until the new year.. i received the first letter in sept.

[hastiej]

i still find it funny that in a 3 year range.. some VIN ranges aren't covered and unless you get a letter, you can't get it fixed by Mazda Canada. But then again, what do i know.. all i know my letter came in french and I was like... hmmmmi think I'm covered.... lawl...

[aris]

I got mine fixed .. They had it in stock

[liquidzyklon]

I just got the 2nd letter from Mazda of Canada. Instructed me to call my local dealership to schedule an appointment because parts are in. I have yet to call in since I am in no rush to fix it since no power steering failure happen to me yet.

[TheMAN]

Called Mazda Canada - nothing they are willing to do. Told me to change the pump and what not for $400. This will be my last Mazda thats for sure.

if I were you, I'd complain to transport canada... even if nothing will ever be done, it will be documented

[Mitchell3]

looks like the parts is still in short supply? contacted a local dealership and they said wont be able to do anything until the new year.. i received the first letter in sept.

I'm glad I'm not the only one still waiting on a 2nd letter. I was thinking maybe its because I moved, but I gave them the new address. I have to take my car in real soon, chances are I'll get it once I get home from the service. I'm not overly concerned though, I only had this steering failure happen twice in two summers.

[Elusivellama]

My car is supposedly not affected by this, checked the VIN and it wasn't in range. But maybe its just me, I've been noticing a light whining noise... like a very quiet vacuum cleaner, constant hum almost... coming from the vicinity of my steering wheel. It changes noise when I turn the wheel left and right, so I'm guessing it's the power steering pump or whatever I'm hearing. But should I even be hearing this at all? This is when my car is stationary, no fan on.

[TheMAN]

as I said before, if the failure has happened to you already but you haven't received your 2nd letter, then do not wait! bring it in immediately!

a slightly whining noise is normal for all of these cars... it's just the pump motor running... if you switch the fluid to synthetic, it will quiet it down a lot

[liquidzyklon]

I just got the 2nd letter from Mazda of Canada. Instructed me to call my local dealership to schedule an appointment because parts are in. I have yet to call in since I am in no rush to fix it since no power steering failure happen to me yet.So I brought my car in yesterday to MoT for the replacement. Took about 2 hours from when I dropped the car off to when I picked up my keys so that's in line with the letter's estimate of 1.5 hour for the work. As TheMan has mentioned before, they are replacing the pump with re-manufactured pumps (not new ones). The list of parts are essentially: power steering pumps, piping, flush fluid, and new fluid.

The only piss off is that Mazda does not provide a rental even though it's their fault for the power-steering possibly failing. I know it's their standard policy, but for something that is 100% not the fault of the customer, we should not be treated as 3rd class citizen and have no rental. Mazda should work on this.

[thanu31]

So I brought my car in yesterday to MoT for the replacement. Took about 2 hours from when I dropped the car off to when I picked up my keys so that's in line with the letter's estimate of 1.5 hour for the work. As TheMan has mentioned before, they are replacing the pump with re-manufactured pumps (not new ones). The list of parts are essentially: power steering pumps, piping, flush fluid, and new fluid.

The only piss off is that Mazda does not provide a rental even though it's their fault for the power-steering possibly failing. I know it's their standard policy, but for something that is 100% not the fault of the customer, we should not be treated as 3rd class citizen and have no rental. Mazda should work on this.

i was offered one at scarboro mazda when i had the issue

[TheMAN]

It appears Mazda Canada has no provision for any rental reimbursement under this recall unlike Mazda USA, which does so on a limited basis. Mazda USA wants US dealers to make every effort to avoid rental cars and to provide loaners when needed. Because of this, dealers are encouraged to repair vehicles as quickly as possible and return the vehicle to the customer within a day.

So anyone offered a loaner are strictly under the particular dealer's own initiative for customer satisfaction purposes.

[izikk]

I'm glad I'm not the only one still waiting on a 2nd letter. I was thinking maybe its because I moved, but I gave them the new address. I have to take my car in real soon, chances are I'll get it once I get home from the service. I'm not overly concerned though, I only had this steering failure happen twice in two summers.

I'm still waiting too, got the letter in September like everyone else. I haven't had any problems with my steering through *fingers crossed*

[RayThaw]

I had the recall done in Owen Sound Ontario. I had only once noticed a problem where I lost power steering and electical power, cold wet day low RPM. About a week after the recall I had the problem again; called the dealer who had the car towed to the dealership, they looked it over and decided it needed a new battery. 2007 64.2km ...R

[09GT]

I'm still waiting too, got the letter in September like everyone else. I haven't had any problems with my steering through *fingers crossed*

I am also still waiting for the 2nd letter...:whoa

[mEtH]

Yah I am waiting on a letter as well. I am hoping it comes sooner rather then later because I can easily leave my car there for a day if I need to. It wont be as easy in a month or so.

[TheMAN]

mazda is supposed to send letters out by the end of february at the latest... if you don't see anything by march, I'd just take it in and get it done

[Direct Mazda Service]

If anyone has has been waiting for the recall to be done on there vehicle and is or wants to come to Direct Mazda to have it done PM me your VIN# and I can run it to see if we are able to do the recall instead of waiting for the letters to arrive.

Again PM me your VIN# or e-mail it to me at dsmith@direct.mazda.ca I will not take phone calls on this as it would be too many. If I can speed up the process for you I would appreciate that you would in turn come to Direct Mazda to have the recall performed.

[Brammer]

Still waiting for letter #2, actually two letters - I have a 5 and a 3, both are on the recall list :(

[zeron]

Received first letter in Sept, still waiting for the 2nd one. Spoke to the dealership a few weeks ago, they said parts are still in short supply and don't expect to hear anything until the summer.

[Harbour Rat]

I got the second letter a couple of weeks ago. I had the work done yesterday at Moffatt's Northwood Mazda in Barrie. With an oil change as well I was in and out in less than 2 hours.

[bman13]

NEVER received a letter which I thought I would...went in for oil change and they told me about it. I stuck around and got it done. I unfortunately was NOT in and out in less then 2 hrs...:flaming

[TheMAN]

you won't receive any letters if you moved and didn't tell mazda canada you did ;)

[09GT]

Just received the 2nd letter in the mail this morning.. :cool

[omalak]

I recieved my 2nd letter last monday. Have a sheduled service coming up at QEW Mazda, i need them to look at a number of issues. Dash cowl rattle (previously fixed, but acting up again), whining belts, stuttering at idle, and of course the steering pump recall. Couple all that with the regular service!

I have to leave the car with them thursday morning. Appearantly i am going to get a loaner car, since i work in downtown toronto and live in scarborough! Hopefully its free :/

[Iceman_F1]

I recieved my 2nd letter last monday. Have a sheduled service coming up at QEW Mazda, i need them to look at a number of issues. Dash cowl rattle (previously fixed, but acting up again), whining belts, stuttering at idle, and of course the steering pump recall. Couple all that with the regular service!

I have to leave the car with them thursday morning. Appearantly i am going to get a loaner car, since i work in downtown toronto and live in scarborough! Hopefully its free :/

If you mean next Thursday, I might see your car there!

[omalak]

Yep this coming thursday. I'll probably drop by after work thursday to pick up.

Its not in the best looking condition these days lol... Ive got a list of things to fix this spring

[DarkKilla]

Went in for an oil change and they asked if I wanted to do the power steering recall now.
They said I'd have to leave the car with them, so I'm gonna have to rebook to do it, cause I couldn't leave it all day

[cwp_sedan]

I'm not sure if this has been covered already but this is on Mazda.ca



2007-2009 Mazda3 and Mazda5 Power Steering System

You may have seen news reports regarding a recall involving the power steering system on certain 2007-2009 MAZDA3s and MAZDA5s. *

Should an issue occur with the power steering assist, the Power Steering Malfunction warning light will illuminate and the car will require more physical effort to steer, but at no time is the vehicle undrivable. *Mazda has produced this video to show what may happen in the event of a loss of power-assist.

Should you have any questions about this, or about any aspects of your Mazda, please call:

Mazda Customer Assistance
Monday - Friday, 8:30am - 4:30pm Eastern Standard Time
1-800-263-4680.


http://www.youtube.com/watch?v=XHCwesSQyA0
Don't mind that this says USA. It's the same video that's on Mazda.ca



http://www.mazda.ca/root.asp?path=eng-corp-recall--recall-recall-

2007-2009 Mazda3 Mazda5 Recall 6010H Reimbursement Form
http://www.mazda.ca/files/ReimbursementFormSafetyRecall_6010H.pdf

[FLIPDADY]

Don't wait for your 2nd letter, just call us up and we will check if your vehicle applies to the 6010H.

[cwp_sedan]

Don't wait for your 2nd letter, just call us up and we will check if your vehicle applies to the 6010H.

+1. I would never wait. Definitely be proactive about it.

[TheMAN]

it's march in a couple of days... f*** waiting... mazda's letter said if you didn't receive anything by march, just go to the dealer and "git r done!"

[CoolColombian]

Don't wait for your 2nd letter, just call us up and we will check if your vehicle applies to the 6010H.

I wish I'd lived closer to Mazda of Toronto, Oakville Mazda have known for almost a year now that my VIN is under the recall and told me to wait for the second letter. :(
I just got the second one so I'll be contacting them as soon as next week.

[FoXy]

I JUST got called about my recall the other day.... wtf... lol

[iGOzoom]

I have an appointment with Prima Mazda tomorrow to get mine fixed. I received my letter about 2-3 weeks ago now. They said wait time should be 1.5 hours, hoping their accurate.

[bman13]

I have an appointment with Prima Mazda tomorrow to get mine fixed. I received my letter about 2-3 weeks ago now. They said wait time should be 1.5 hours, hoping their accurate.

If you going for oil change as well, it'll be almost 3 hrs :flaming

[iGOzoom]

Just dropped off the car at 12:05. Let's see when they give me a call to say its done!!

[mzr2.0]

the power steering recall is for some mazda 3 first gens. i have an 07 and the dealer told me it wont need to b recalled . he told me something about two diffrent types of power steering pumps for them

[bman13]

the power steering recall is for some mazda 3 first gens. i have an 07 and the dealer told me it wont need to b recalled . he told me something about two diffrent types of power steering pumps for them

I'm 2008. Didn't get the letters but did get the recall done by dealer (they advised me I needed to get it done as I'm apart of it).

[Swerny]

I never received a letter, but MoT changed mine a few weeks ago after it was determined my car was part of the recall.

[CoolColombian]

Got mine done last Friday at QEW Mazda after receiving the second letter, only difference I find is that there is no more whinnying noise when turning the wheels at a stop or slow speed.

[Lummix]

Dropped mine off at Airport mazda this morning @ 10am...went for a coffee, and didn't even have enough time to blow $50 in the slots at woodbine before they called to tell me it was ready...Nothing noticeable drive wise, however the whine noise while turning is definitely gone.

[Chaos]

Never got either letter, dealer just told me to have it done when it was in for a service.

Had mine replaced last tuesday, I never noticed any whine noise prior to replace, perhaps the exhaust was too loud.

[greaves82]

Got my second notice last night, got an appointment for tomorrow morning to get it taken care of. Never really noticed anything wrong or noises from the steering but I guess I better be safe then sorry. Going to Markham Mazda tomorrow, lets see how this goes.

[Silv3r]

I got mine dealt with several months back. No issues since but whining noise still there. Should that have gone away as well as a result of this? or should I assume that this was not done correctly because the whining noise is still there?

[greaves82]

So just got back from Markham Mazda, and everything went smoothly. Didn't really notice a difference afterwards but if they want to repair it free of charge thats fine by me. As for the waiting room everyones been talking about, yeah its nothing to look forward to, feels like your tucked away in a corner so customers cant see you.

[TheMAN]

the PS pump whine noise is normal... obviously if it's way too loud it isn't, but they all do that
the only way to make it quiet is to use better fluid... perhaps some dealers elected to use the ATF M5 fluid instead of the crappy M3 (what the factory uses)... even better if you switched to synthetic ;)

and I'm surprised you had no problems with markham mazda... most people will say otherwise

[mEtH]

I dropped off my car at Direct Mazda yesterday and it was done very promptly. I got to meet Dave and he is a great guy, very reassuring of the work and answered all my questions. I did not notice any difference in sound or feel but glad that the work is done. If you have not gotten this recall done yet, make sure you call a dealer to get it done. Anyone of them should be able to help you out.

[Takumi616]

I still didn't get my recall yet.... :(

[philipfreire]

They called me in this week for the warranty work. I'm waiting at the dealership today. Kinda busy today! :(

[casperwonder]

i got mine done on Monday. it took like 3 hours.

[purefocus]

Had mine done a couple of weeks ago at Dave Wood Mazda, took about two hours or so. Steering felt weird after, soft turning one way, too firm the other way. Went to go back and on the way there it seemed to improve so I returned home. Eventually went back to normal and has been fine since so I guess the fluid had to work its way through or something. Feels and sounds the same as before now.

[TheMAN]

sounds like there was still air in the lines and they were too lazy to bleed the system
check your fluid level and make sure it is good!

[bukjoe]

my power steering pump just went out ! oh man its so hard to steer! gonna make an appointment at Mazda of Toronto on Monday... i cant live without my power steering...:bang

[DarkKilla]

Hi Guys
I just got my power steering pump replaced by a mazda dealer as per the recall, however I did notice that they overfilled the reservoir for the power steering fluid, it is much past the max level. Did they do this on purpose maybe because the level will go down after the pump is filled with fluid? Should I take some of the fluid out? Not sure what to do... Any help is appreciated

[TheMAN]

did you check the fluid level immediately after you got home or after overnight? the fluid does expand with heat

it won't hurt it to be overfilled but it may leak out when it gets hot... it's probably just a mistake that they overfilled it... it is very easy to do so because the reservoir is so small

[DarkKilla]

I checked it after I got home, I may leave it for a day or two to see if it lowers a bit and then take some out. I dont want it to overflow

[RetroLite]

Just got my recall done and i noticed that before the recall dry steering was easy, after the recall if i dry steer a certain direction than the opposite direction i get some feedback as if its pushing back. Anyone else notice this? my car only has 51,000 km on it.

[Silv3r]

Just got my recall done and i noticed that before the recall dry steering was easy, after the recall if i dry steer a certain direction than the opposite direction i get some feedback as if its pushing back. Anyone else notice this? my car only has 51,000 km on it.

I remember mine was slightly more stiff after the work was done but it went back to normal within a day or two. Shows they did some work, let it loosen up. If its noticeable after a week than look further into it.

[Rajan]

I just bought a used 2008 and I suspect the car may have this problem. I posted a video of the noise here https://picasaweb.google.com/115162646545682826350/Mazda3Videos. Would I be able to get it fixed under warranty?
Thanks for your help.

[cwp_sedan]

I just bought a used 2008 and I suspect the car may have this problem. I posted a video of the noise here https://picasaweb.google.com/115162646545682826350/Mazda3Videos. Would I be able to get it fixed under warranty?
Thanks for your help.

Unfortunately what you are videoing is your tensioner/pulley, not the PS pump. Check with your dealership to see if this ps pump recall was performed on your car though. Check out this thread though for the noisy pulley. It may help if this is your problem.
http://www.torontomazda3.ca/forum/showthread.php?49306-Tensioner-Pulley-noise-easy-and-cheap-fix

Your side motor mount looks like it might be leaking also. Hard to tell though since you can only see part of it in the video.

You may still be under warranty but you will have to check with your dealership.

[TheAnswer_03]

I too noticed my 3 is past the MAX line for the power steering.

Is a power steering flush recommended? It's an 07'. There's no major issues with steering right now although I do notice the steering is stiffer than other cars I've driven. Just wanted to know if this will improve steering much or could cause other issues (i.e. if it ain't broke don't fix it sort of deal).

[TheMAN]

it will quiet down the pump and increase the life of all the steering components if you flush it out with synthetic ATF

[Rajan]

Unfortunately what you are videoing is your tensioner/pulley, not the PS pump. Check with your dealership to see if this ps pump recall was performed on your car though. Check out this thread though for the noisy pulley. It may help if this is your problem.
http://www.torontomazda3.ca/forum/showthread.php?49306-Tensioner-Pulley-noise-easy-and-cheap-fix

Your side motor mount looks like it might be leaking also. Hard to tell though since you can only see part of it in the video.

You may still be under warranty but you will have to check with your dealership.

Thanks for the reply.

I'm a bit of zero when it comes to cars and really depend on car dr. google. I'll have to pay more attention to where the sound is coming from. I think the PS box was just to the left of the video...

I actually called the dealer to see if my car is a part of the recall, and the guy said no. Maybe I'm not reading the VIN numbers right, but mine seem to fit right in.

[ericssonfan]

Agincourt mazda called me about about the the recall and I have my appt scheduled for tues. They said it would take at least 3 hrs to complete.
I'll be sure to update you guys about any differences I notice in steering and also my experience there, in case anybody would like to do theirs at Agincourt instead of their own dealership.

[Victimize]

I have '09 Mazda 3 GX with 150,00kms on it (yes, I drive A LOT lol), I had NO issues with power steering with my car. Then I got a nice letter in the mail from Mazda of Brampton telling me about the recall on the power steering pump. My thoughts, "hmm, MIGHT as well change it!" right? .... wrong... I got the pump replaced for free due to the recall and few weeks later, I am having some disturbing symptoms on my car. When I am at low speeds and turn left, the power steering gives out (sometimes) and the power steering warning light comes on. My car deck resets itself, and there is a general loss of electrical power in my car such as headlights and instrument panel dimming. The Mazda 3 PS pump is an electrical pump so it can affect other electrical components when it malfunctions. After speeding up a bit, the power steering kicks back in and all is well - but it's still dangerous operating the car with this malfunction, so I'm going to go back to mazda sometime in the next two weeks and hopefully get this straightened out - will keep yawl posted.

[Impressive]

Be careful while driving ilke that...in fact, I would go back there and flip out on them about screwing it up as soon as possible. I'd also request a loaner car, as if you were not having any problems before, it's likely that the failure is due to something caused at the dealership.

Keep us updated.

[MistaChin]

Had my recall done. I noticed the same increased stiffness after the work was complete (no homo). If you shimmy the wheel from left to right quickly you can feel some stiffness.

I pulled into Walmart and my power steering light came on. Out of my years of owning this car, this light has never come on. Seems a bit weird...

[Booter22]

this also could have been a faulty pump that was installed even though after they are replaced they are road tested, it was noted that you drove for a few weeks without issue. i would say go back to the dealer who replaced the pump and let them know what has happened, it is possible they would need to replace the pump. i wouldnt say it was the dealers fault who did the install, they wouldnt have known that the pump could fail in a few weeks time since it was installed. they would have completed the recall in the understanding the parts are good. but of course like all parts there is the chance for failure. so just go in let them know what has happened and hopefully( as i dont see why they wouldnt) they will replace the pump without issue.

[ThatGuy19]

Hey,
I still haven't done the power steering recall on my car but I've booked an appointment for next week. I'm driving to Calgary at the end of the month and now I'm thinking if I should postpone doing the recall. I know that I really should get the recall done but my car's running fine now (reason being if it ain't broke don't fix it...). I've had problems with dealerships in the past and I just keep thinking that they'll mess something up...
Should I just get it done?
Thanks

[xxSlidewaysxx]

You do run the possibility of contaminating the rack and steering valve.

Do youself a favour and open the PS fluid resivoir, check the fluid. It starts out cherry red. If you have a really dark red, even brown, go get the service.

That's just my opinion.

[EastYork3]

Sitting at Gyro Mazda waiting to get this TSB done... In at 8:56am... We'll see when it's done.

[EastYork3]

10:46 and I'm done. Power steering and wiper motor ground recalls DONE!

[Silv3r]

So its been about a year since the power steering recall was completed on my car. This evening after work, I've experienced unusual stiffness.... in the steering wheel area (get your minds out of the gutter). Wheel appears to be significantly harder to move side to side on small rotations (i.e. changing lanes) as well as larger ones (i.e. making a left or right turn into a street or intersection). There is some feedback going against the direction I am turning and I can feel I am exerting a bit to keep from the wheel from jumping out of my hands and rotating into the opposite direction. The wheel also does not seem to have as much play as normally. If I turn it to the left a bit, it will slowly rotate back to the middle but much slower than normal. It does not go back to normal position as easily or quickly. I tried to listen in when turning when I first noticed this and heard the power steering whine when turning doing side to side which although appears excessive compared to other cars is what I have been told is the norm on our cars from purchasing it. I have not had to chance to check the fluid levels but I see no leaks and no warning on the dash pertaining to power steering. Anyone else experience this following the recall on their vehicle? Is it possible the repair that was done is now failing on me again due to faulty parts/initial repair? What could cause the above symptoms? I'll see how it feels tomorrow and might try swing by SP to have it looked at as a part of upcoming routine maintenance.

[xxSlidewaysxx]

I suspect the same thing on my car, possible damage to the seals in the valve, due to the excessive crap that was in the system. Check your fluid for discolouration, if it's darker than cherry red, your system my still be contaminated.

[credential23]

oh shit.~ I had to bump on this thread cuz I was searching what just happened just now and found this problem of mazda 3.
So. I was driving up on the snow(it snowed after boxing day) and I thought its normal for my steering wheel to be stiff and squeal. (must be the effect of snow) :bang
Btw. my car is "2007 mazda3 i" with vin "JM1BK******605619"
Do my car also has this common PS problem on mazda3s?
Its not really stiff I can still turn it but It squeals alot.

[TheMAN]

the power steering pump motor is electric
if you heard a squeal and think it's from the belts, then your alternator probably wasn't putting out enough juice to drive the electric motor

[McGoldie]

month ago power steering was making noise, took it in and found pump was blown.
took a chunk out of my bank :(