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View Full Version : Kingscross Hyundai (Scarborough) Review



Chuckie
08-24-2010, 01:00 AM
CN: A fool and his money are soon parted. These guys will lie to get the sale. Overall, bad experience.

The story is quite LONG, but bear with me because aside from doing a review, I am using it as a venting tool.

I tagged along with a friend, his mother, and his uncle to help negotiate a purchase on a Hyundai Elantra Touring GL (the hatch). I have tried to get them into a Mazda3 GX sport but they (his father) refuse to even look or consider any other alternative. Apparently, his father's co-worker has a hyundai and its apparently better quality than the Mazda. They think Mazda quality is suspect because one of their family members bought a loaded 2010 6 and has a few issues with it. It doesn't even have to be Mazda, they didn't look at the Matrix, or any other car in this segment (compact hatch). This is how stubborn headed they are, which obviously is a sign that its not going to go well.

Initial impression of the Elantra leaves a lot to be desired. Its not very stylish, practical but not stylish as the 3. The steering wheel feels like the lid of a stucco'ed rubbermaid box. The seats were ok, seemed to be more soft than the hard Mazda3 seats. The dash and door panel pieces where cheap plastic pieces that were as unimpressive as the 8th gen civics nasty plastics.

Going into the dealership, I've already researched how much one should be paying for the vehicle. A guy on RFD got $20940 OTR for the exact vehicle. No special grad thing or anything extra, and its around $300 markup.

Now, my friend's family has been there before. So they were greeted by their sales guy (asian guy name GEORGE) and immediately referred to the sales manager (RAYMOND CHOW) beacause the sales guy had another customer. My friend wanted a white on but understandably, the 2010's were low on stock of the white one. We were told that 2011 would be avaliable with no new changes to the new model year at the same price less a $1000 rebate.
If we get the 2010, he only had a grey and couple of reds in stock (not the color of choice)

Here's where the lies start. He says that he is no bs, he gives the best price, take it or leave it. He first tells us that for the 2011, the best price for that was to be $22,413. Ok, So asking if we forgo the white and get one of their remaining stock 2010 with a non preferred color, the best price is $21,800. Oh wait a minute, lets do a little math here, thats only a 600 dollar difference between the 2010 and 2011. Thats a whole $400 that he's swallowing from the rebate on top making $1100 on the sale itself.
All the while, saying that he here to make it simple, take it or leave it cause thats his best price. While he's doing this, he's making small talk with my friends mom, and I can tell she's not really knowing whats going on and she's just going along for the ride and answering to his compliments. Not a good sign.

We get the numbers, and think its a bit high so we walk out to be stopped by George the salesperson. He says that we shouldn't leave and that he will go to talk to the manager. Comes back with $21,500, and we tell him thats still to expensive. SO what does he tell my friends mom? Its expensive because theres a $400 dollar anti theft installed (in cantonese). Thats the exact words he used. Now obviously there is no such thing, and its actually $400 for etching. So this is where I get enough of the lies. I challenge him and tell him that its an optional thing and that we didn't want the etching. He gets agitated and tells me that he can't do that at first and you have to buy the car with it. I insist and for the remainder of the sale, he never directly talked to me again. He directed his attention to the mother and the uncle. I told them to walk at this point cause its obvious that they are trying to take advantage of them. But the mother and uncle is hanging around refusing to walk. They hang around waiting and making small talk, begging the salesperson for just a bit more. This obviously is a bad sign and something you should never do with a car purchase cause then they know they've got you.

So where it stands, from their last offer of $21500 tax in, if we take off $400 + tax for the unwanted etching, thats around $21050 right? WRONG! He goes back to talk to his manager. Comes back with $21400. Then its gets really stupid cause my friends uncle says that sounds almost fair however, they needed to budge just a little more but gave the salesperson his credit card BEFORE agreeing on the price. Final back and forth, settling on $21,200. I wanted to walk if they didn't do $21,000 because 1.) the color is not what they originally wanted 2.) I felt that the guy got defensive and agitated at me for challenging his lie and 3.) They lied multiple times.

Thats still a healthy $550 dollar profit as they approach the end of the month. Especially when I saw that they had a target of 125 cars on a board in the managers office and they had only managed to sell around half that by the 23rd approaching months end. I felt that they would be willing to do $21,000. But my friend's mom and uncle were ready to buy and who am I to try to stop them if they really want to part with their money?

Lastly, on the bill of sale I told them that they needed a stipulation saying that deal dependant on delivery before sept 3rd because they need it by the 6th to help my friend move back to university. The manager starts writing that on the bill of sale when the uncle chimes in and says that its ok, forget writting that, we trust you. OMG!!!

It was a very frustrating experience and I suggest that anyone on here thinking about a hyundai... hmmm genesis coupe... avoid kingscross hyundai or atleast be knowledgable and prepared before dealing with these guys.

/end rant.

-Chuckie

PearlM3
08-24-2010, 09:06 AM
Wow, that really sucks, My wife and I bought a brand new Sonata a couple years back, and I will vouch that the build quality is far superior to the mazda build quality, and that the customer service at Sisley Hyundai has been much better than any Mazda dealership I have ever gone to. That really surprises me. Sorry for your experience.

eguiyab
08-24-2010, 10:16 AM
what can you do. I was in the same situation a few years back with my wife's family. They were buying a brand new pathfinder and had taken me along with them to shop around.
I was the hard ass doing the negotiating, and got them to a great deal. But the fact is, I couldn't care less. It wasn't my car so I could walk at any moment. They actually were happy half way through the deal, but i kept pushing.
Thing is when YOUR the one buying the car, most sales people bank on the fact that your ready AND excited to buying a car. Im sure your friends family didn't mind paying the extra cuz they really wanted it. I have to admit myself, when faced with buying my own cars... if it was a matter of a few hundred vs starting all over again and not getting the car i wanted... i'd drop the cash.
I've done this a few times with a couple other family members and friends, but you have to set your guidelines before you start. IE. who does ALL the negotiating, who has the final say and what the hardline limits are.

Chuckie
08-24-2010, 02:56 PM
That's really good advice Dan, because I didn't settle who does the negotiating before hand, I felt like I was basically get defeated at every turn by either getting ignored, and/or bypassed. Quite frustrating when you're in the moment. =)

Either way, the uncle was being really detrimental to the negotiation process. She's buying the car not him. He's just there with the mother not doing much negotiating but causing her to stick around and saying the prices were reasonable.

PearlM3: I've actually been in the last gen sonata, the quality does indeed seem quite high. I was trying to highlight their stubborness for not considering any other options. Someone tells them its good and they are all over it, everything else is not worth checking out is a bad mentality.

Scottobot
08-24-2010, 04:24 PM
Sorry about your bad experience.

My Hyundai experiences:

Burlington Hyundai - good, although I hardly did any work there.
Lakeshore Hyundai - went there for years, they were EXCELLENT both for purchase and service.
Airport Hyundai (London) - EXCELLENT for both purchase and service.
Attrell Hyundai (Brampton) - AVOID AVOID AVOID

PearlM3
08-24-2010, 04:27 PM
Its always the best idea to drive every car in the category that you are buying in, yes it might take a whole day, and yes you need to control yourself from zealous salespeople, but ALWAYS do your homework, dont' just choose a car and go with it.

Kevin@nextmod
08-24-2010, 04:32 PM
This is my input and experience from working in 2 dealerships.

Honestly, the price you see from rfd yes its a low price and you want to use this as a guideline. Lots of sales people will fall for it and take the sale but more experienced sales person will not take that. He gave you the best price he wants to do it at. And if you don't think its a good price for you then like you did, just walk away. Sales people needs to make money too. If you push them to the end, they will get the minimum commission which they don't want. For example, i know the mazda 3 full pop commission is like approx $250 and minimum is like $100. Think about how much they have to do for you after they sell you that car. And Chuckie, you worked, or work in the industry as a sales and you know how much it hurts when people keep negotiating the price to tell you to go lower and lower and lowre until your commission goes down to like $20 from $100.
I personally have worked at sales commission based before and i know what its like to be negotiated with a very low price already.
I have seen some customers come in to buy a car and got the price they think its fair and knows that they didn't get the lowest price in town but they enjoyed the whole experience and time they were there.

my 2 cents.

Chuckie
08-25-2010, 11:59 AM
I agree.
I wouldn't have been as steady with the price if the experience was good.

Having been in sales before. I try to be very upfront with the customer. Sometimes customers walk, but I rather have that and have satisfied customers than deal with issues later on. I understand that they need to make money but lying to get a higher selling price is not something I appreciate.

One tidbit, I neglected to mention was that the manager did say that at $21,800, he was only making 300 dollars off the sale, then the salesperson shoots himself in the foot saying that at $21,400 that was a $300 profit.

Jack Wong
08-05-2014, 11:47 PM
Kingscross Hyundai Scarborough is the worst dealership ever in Toronto, sales are very unprofessional, do not tell the truth and very unhonesty.
The senior sales manager is the worst person to deal with, bad attitude, only wants to rip customers off.
Do not buy anything from them, do not be regret and feel stupidity in your life.

loki
08-05-2014, 11:51 PM
Joins mazda forum...

To bump hyundai thread...

mickey_g
08-06-2014, 12:02 AM
http://cdn.overclock.net/0/03/03082843_1897363-holy_thread_resurrection.jpeg