midnightfxgt
10-12-2004, 01:31 PM
I hate that sooo many tech companies are looking to save money buy moving their tech support depts over seas. Not only are many of the agents very hard to understand, their knowledge seems (for the most part) VERY VERY minimal, and I am not a fan of taking the jobs from NA.
As posted in my other thread I delt with Linksys this weekend. I cant tell you which techs as I cant repeat their names. The only one I remember is Joanne (or Joan she sometimes said). Linksys walked me through some port fwd/triggering steps, to no avail. I was told to update firmware (which I protested due to the fact this firmware 1.42.02) worked before, but alas I did it.
Well after 3 calls and a couple of hours later still the same issue (actually it was worse lol) The next tech reviewed my case for 25mins and after all that suggested a 2nd level tech. this tech said I have an isolated issue and should replace the router. I felt the need to correct her and tell her Linksys has known issues with their routers and MSN working (to which I directed her to their own Knowledge Base). After this she explained it was 100% firmware based, and although I was updated to 1.46.02 now, I should go back and use older versions and see if they worked better. HUH??? does firmware not build upon older versions? I explained this to the response of dead air followed \"ummmm I will direct you to our RMA dept, and you should return the router as it is faulty\" How?!
I would like to report that after removing all of the settings, I was able to be back up and running.
Also, all day long I have the pleasure of charging customers a $35 fee to solve issues with Roxio software included with Dell machines. Support is free from Dell, but lots would rather pay $35 to speak to someone in NA that can solve the issue.
Thumbs down to over seas tech support!:p
~JOHN
As posted in my other thread I delt with Linksys this weekend. I cant tell you which techs as I cant repeat their names. The only one I remember is Joanne (or Joan she sometimes said). Linksys walked me through some port fwd/triggering steps, to no avail. I was told to update firmware (which I protested due to the fact this firmware 1.42.02) worked before, but alas I did it.
Well after 3 calls and a couple of hours later still the same issue (actually it was worse lol) The next tech reviewed my case for 25mins and after all that suggested a 2nd level tech. this tech said I have an isolated issue and should replace the router. I felt the need to correct her and tell her Linksys has known issues with their routers and MSN working (to which I directed her to their own Knowledge Base). After this she explained it was 100% firmware based, and although I was updated to 1.46.02 now, I should go back and use older versions and see if they worked better. HUH??? does firmware not build upon older versions? I explained this to the response of dead air followed \"ummmm I will direct you to our RMA dept, and you should return the router as it is faulty\" How?!
I would like to report that after removing all of the settings, I was able to be back up and running.
Also, all day long I have the pleasure of charging customers a $35 fee to solve issues with Roxio software included with Dell machines. Support is free from Dell, but lots would rather pay $35 to speak to someone in NA that can solve the issue.
Thumbs down to over seas tech support!:p
~JOHN