gramps
08-01-2015, 11:59 AM
Hello, I will try to be brief.
I need help on who to talk to in mazda canada
I was at my mazda dealership 2 months ago for standard servicing. Tranny pan removal and flush. I am out of warranty, it is a 10 year old car.
I was charged 3 hours for a job that took only 1.5 hours as I looked at my watch. the service manager of the dealership was unsympathetic and a real Ahole to fix what should have been a simple issue which he said was a computer "glitch". I realized that i could get nowhere, and gave up my argument as the end of the day approached. he threatened to take my car if i did't pay up for the 3hours so i paid up. As i went back to my car i noticed that only 5 of my 9 quarts of tranny fluid had been used up.
I got charged for a flush they didn't perform, only a drain an fill. But it gets better. One of the techs at the dealership spilled one quart of oil in the engine bay. As i used my heating/cooling blower, the car reeked of oil smell. I went to another dealership the next day MoT, and they sprayed the engine bay with a power wash. They cleaned up everything that was visible. It was much better, but the smell was still there. I can now only drive in recirculation mode, and fear the winter when i have to use a defroster.
Mazda canada rep said the car was out of warranty so they can't help. the standard warranty person at mazda canada was useless. I only reailzed recently that this is an issue not caused on the road, but by the tech person themselves.
I need to escalate this big time, but don't know who to contact for this customer service disaster. Litterally the worst experience of my life in purchasing a product by a mile.
The question is,whom do i speak to??
if any of you have a specific name you spoke to in a disaster (which i have read many is this forum), please pass on the contact or title.
I don't want to sell my car. I love it., but the stink is unbearable.
-gramps
I need help on who to talk to in mazda canada
I was at my mazda dealership 2 months ago for standard servicing. Tranny pan removal and flush. I am out of warranty, it is a 10 year old car.
I was charged 3 hours for a job that took only 1.5 hours as I looked at my watch. the service manager of the dealership was unsympathetic and a real Ahole to fix what should have been a simple issue which he said was a computer "glitch". I realized that i could get nowhere, and gave up my argument as the end of the day approached. he threatened to take my car if i did't pay up for the 3hours so i paid up. As i went back to my car i noticed that only 5 of my 9 quarts of tranny fluid had been used up.
I got charged for a flush they didn't perform, only a drain an fill. But it gets better. One of the techs at the dealership spilled one quart of oil in the engine bay. As i used my heating/cooling blower, the car reeked of oil smell. I went to another dealership the next day MoT, and they sprayed the engine bay with a power wash. They cleaned up everything that was visible. It was much better, but the smell was still there. I can now only drive in recirculation mode, and fear the winter when i have to use a defroster.
Mazda canada rep said the car was out of warranty so they can't help. the standard warranty person at mazda canada was useless. I only reailzed recently that this is an issue not caused on the road, but by the tech person themselves.
I need to escalate this big time, but don't know who to contact for this customer service disaster. Litterally the worst experience of my life in purchasing a product by a mile.
The question is,whom do i speak to??
if any of you have a specific name you spoke to in a disaster (which i have read many is this forum), please pass on the contact or title.
I don't want to sell my car. I love it., but the stink is unbearable.
-gramps