Coaster
12-04-2004, 12:30 AM
These are my experiences with these guys,draw your own conclusions
@ 4000 kms 1st oil change
The day after some one watched me drive into their lot & told me that there was something hanging down under my car. I looked & the plastic under tray was hanging by the 2 front plastic plugs & one of the rear pins i.e. no bolts. I was able to pop out the front plugs & tossed the tray in the back. I went to the dealer the next day to tell them & they looked around the service area & said there weren\'t any lying around, so they would order some.
@ 8000 kms
No phone call about receiving the bolts for the tray so I mentioned it @ the 8K service, they had no record of it. I had to wait until they could find some others that would fit. I was there for about 3 hours & I had to finally ask for my car-nobody told me the car was already done.
@16000 kms
It went off without a hitch & it was done when they said it would be.
@24000 kms
I made an appointment a week ahead & showed up on time. I left my keys & went to get some breakfast. I came back a hour later & my car hadn\'t moved. They said it was very busy, but it would be soon. A half hour later when my car still hadn\'t moved I asked for my keys back & left. They didn\'t seem to care, just got my keys & again said it was busy today.
Now I was expecting a phone call to apoligize, explain, or just listen to my complaint. At no time did I get any call
I now take my car to Westowne, a gift & they followed up with a call to see if everything was OK.
P.S.Update I got a set of W300 snows off of Martin @ Tire23, great service, BTW sorry for waking you up. Anyway when I took the RSAs off I noticed that the fronts were worn a lot more than the rears. In fact I would guess that I\'ve only got about 10 K of tread left on the fronts. I thought that was strange since the tires are supposed to be rotated every 8K. Well guess what, when I checked the service invoice @ 8K it doesn\'t mention tire rotation, but it does @ 16K & then Westowne rotated them again @ 24K. So if I didn\'t get the snows I\'d be driving around with front RSAs that don\'t have a lot of tread left.
@ 4000 kms 1st oil change
The day after some one watched me drive into their lot & told me that there was something hanging down under my car. I looked & the plastic under tray was hanging by the 2 front plastic plugs & one of the rear pins i.e. no bolts. I was able to pop out the front plugs & tossed the tray in the back. I went to the dealer the next day to tell them & they looked around the service area & said there weren\'t any lying around, so they would order some.
@ 8000 kms
No phone call about receiving the bolts for the tray so I mentioned it @ the 8K service, they had no record of it. I had to wait until they could find some others that would fit. I was there for about 3 hours & I had to finally ask for my car-nobody told me the car was already done.
@16000 kms
It went off without a hitch & it was done when they said it would be.
@24000 kms
I made an appointment a week ahead & showed up on time. I left my keys & went to get some breakfast. I came back a hour later & my car hadn\'t moved. They said it was very busy, but it would be soon. A half hour later when my car still hadn\'t moved I asked for my keys back & left. They didn\'t seem to care, just got my keys & again said it was busy today.
Now I was expecting a phone call to apoligize, explain, or just listen to my complaint. At no time did I get any call
I now take my car to Westowne, a gift & they followed up with a call to see if everything was OK.
P.S.Update I got a set of W300 snows off of Martin @ Tire23, great service, BTW sorry for waking you up. Anyway when I took the RSAs off I noticed that the fronts were worn a lot more than the rears. In fact I would guess that I\'ve only got about 10 K of tread left on the fronts. I thought that was strange since the tires are supposed to be rotated every 8K. Well guess what, when I checked the service invoice @ 8K it doesn\'t mention tire rotation, but it does @ 16K & then Westowne rotated them again @ 24K. So if I didn\'t get the snows I\'d be driving around with front RSAs that don\'t have a lot of tread left.